- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
- SAIC (Washington, DC)
- …our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to...duties as assigned. **Qualifications** **Required:** + High School and 1 -2 years of sufficient technical service experience… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Jovian Concepts, Inc. (Annapolis, MD)
- …all of the client\/server\/storage\/network devices, mobile devices, etc.<\/span><\/span><\/span><\/span> <\/li>\n + Provides Tier 1 (Help Desk) and Tier 2 ... troubleshooting and maintenance of IT systems.<\/span><\/span><\/span><\/span> <\/span><\/li>\n + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …Administrator Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Description Level 1 System Administrator Provides support for implementation, ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
- Synergy ECP (Columbia, MD)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk) problem identification, diagnosis and resolution of problems +… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis...may be substituted for a bachelor's degree. + Five ( 5 ) years experience as a SA in programs and… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
- DCCA (Annapolis Junction, MD)
- …MD Job Code 2195 # of Openings 1 Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=DCCAMD&cws=39&rid=2195) DCCA is a veteran-owned ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification,… more
- Pacific Northwest National Laboratory (Washington, DC)
- …within the last 1 to 7 years (depending on the applicable tier of investigation). Illegal drug activities include marijuana and cannabis derivatives, which are ... in person and remotely. + Identifies and recommends process/customer service improvements, innovative solutions, and/or alternate methodologies/policy changes while… more
- IT Veterans (Greenbelt, MD)
- …and contributes to the overall mission success of the agency. Key Responsibilities: + Manage and supervise Tier 1 , Tier 2, and Tier 3 IT help desk staff, ... Technology, Computer Science, or related field (Master's preferred). + 5 + years of IT help desk or service... 5 + years of IT help desk or service management experience, including supervisory or managerial experience. +… more
- TekSynap (Washington, DC)
- …and support to all incident escalation tickets that are unable to be resolved by Tier 1 personnel. + Responsible for daily operations and health of the DFC ... escalation of tickets that cannot be resolved at the Tier I level as well as requests that require...experience or a Bachelor's degree and 3+ years or 5 years experience. + 1 + years of… more
- SAIC (Springfield, VA)
- …onboarding applications and teams into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform ... promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the monitoring/observability… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- DCCA (Fort Meade, MD)
- …+ Security+ or equivalent IAT Level II certification + Experience working in a customer service / Tier 1 / Tier 2 environment + Dataflow experience Required ... of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk) and Tier...Education / Certifications: + Bachelor's degree plus 5 years of related experience; or 10 years of… more