- Cognizant (Washington, DC)
- **Position Overview** The Service Desk Support Analyst will provide first-level technical support and customer service for enterprise IT ... readiness. + Engage in continuous learning and apply best practices in service desk , cloud, and remote support operations. **Required Skills &… more
- TEKsystems (Halethorpe, MD)
- Our client is hiring 3 Service Desk Analyst to support internal employees. These Analyst will sit on-site in Catonsville, MD. The Service Desk ... triage and issue resolution. Experience Requirements 1-2 years of help desk or call center support experience 1-2 years of experience using help desk … more
- BAE Systems (Washington, DC)
- …we encourage you to apply. As an Enterprise Service Desk Analyst , you'll provide initial remote contact support through the Enterprise Service ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst ** , you'll...years of experience in IT support , help desk , or service desk roles,… more
- CAI (Washington, DC)
- …for a bilingual customer service -oriented **Bilingual Service Desk Analyst ** to provide Level 1 technical support to both English and Italian ... Bilingual (Italian/English) Service Desk Analyst **Req...an efficient and accurate manner. This position will provide Service Desk support to our… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Support Desk Analyst (SDA) that provides financial systems services assistance for users. The analyst will be ... USD $60,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7342/ support - desk - analyst --%28financial-systems%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7342_… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/tier-2- service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) ... **Overview** GovCIO is currently hiring to support the Pension Benefit Guaranty Corporation (PBGC) IT...to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical… more
- Clark Construction Group, LLC (Mclean, VA)
- …+ 1-2+ years of experience working in a dedicated IT Help Desk , Service Desk , or Technical Support role + Foundational understanding of enterprise ... We are looking for a responsive, customer-focused Application Support Analyst to serve as the...Proficiency with an IT ticketing system (eg, ServiceNow, JIRA Service Desk , Zendesk) + Strong organizational skills… more
- BAE Systems (Washington, DC)
- …solutions that enable our customers to achieve their missions. As a **Tier 1 Initial Support Analyst ** , you'll play a critical role in providing exceptional IT ... encourage you to apply. As a Tier 1 Initial Support Analyst , you'll provide Tier 1 analysis...Strong knowledge of ITIL 4 practices, particularly incident and service desk management, and federal IT standards… more
- TekSynap (Bethesda, MD)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The **Tier 2/3** **Mission IT** ** Support Analyst ** will resolve mission-impacting IT incidents and ... issues, and security hygiene. + Strong communication and customer service skills. **PREFERRED QUALIFICATIONS** + ITIL v4 or DoD...**Overview** We are seeking a **Tier 2/3 Mission IT Support Analyst ** to support the… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …day-to-day administration and ongoing technical support . + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure ... The Tier 2 Technical Support Operations Analyst will be responsible...problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge… more
- Marriott (Bethesda, MD)
- …continuous improvement model in partnership with other Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and ... Service Delivery Data and Analytics team, the Data Analyst will partner with ETL and Platform teams to...sources + Support Business Application and IT Support Desk activities through data platform regulation… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …video: https://vimeo.com/732533072 Who We Are HII-Mission Technologies is seeking an Intelligence Analyst to join our Operations Support Team (OST) located at ... integrates and manages the sensors, systems and other assets necessary to support integrated ISR operations and accelerated decision-making. With data fusion and… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …threats and vulnerabilities in this digital age. The IT Service Management (ITSM) Analyst will be support the Chief IT Customer Solutions officer of our ... client. The role will help define the current state of IT services and support ongoing continual service improvement. Key focus areas for this role involve… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... on Surface Ships. Our team provides various types of support to the Navy Modernization Process. The mission of...maintaining Configuration Management (CM) and supportability. The Metrics Data Analyst will play a vital role in engaging Senior… more
- Xerox (Washington, DC)
- …navigate service workflows effectively. **Preferred Qualifications:** + 2-5 years of service desk or technical support experience, or equivalent ... service every time they connect with us.** **The Enterprise Helpdesk Analyst delivers advanced client support by resolving complex technical issues,… more
- General Dynamics Information Technology (Arlington, VA)
- …and requirements, life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **MEANINGFUL WORK ... Secret **Public Trust/Other Required:** None **Job Family:** Program Instruction Support **Skills:** Design Training Programs,IT Systems Analysis,Technical Training **Certifications:**… more
- Koniag Government Services (Washington, DC)
- …or related field + 2+ years of experience in a NOC, IT operations, or service desk role + Strong understanding of network protocols, services, and general IT ... a Koniag Government Services company, is seeking a NOC Analyst to support **ATS** and our government...cybersecurity practices + Knowledge of ITIL processes and IT service management + Ability to obtain and maintain government… more
- Red Gate Group (Springfield, VA)
- …employee wellbeing. The Red Gate Group is seeking a Financial Systems Help Desk Analyst /Systems Accountant to support the National Geospatial-Intelligence ... The Red Gate Group, founded in 2006, is a Service -Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a… more
- EMCOR Group (Mclean, VA)
- …and Group Policy + Backup maintenance and monitoring + Provide end user help desk support + Deliver relevant education and training and create documentation for ... $90,000 This position is bonus eligible. **SUMMARY** The ITTechnical Analyst is responsible for providing general IT support...support to ECS Operating Companies through exceptional customer service + Provide guidance and support to… more
- AeroVironment (Arlington, VA)
- …used in obtaining results; challenges are sometimes unique. + Provide customer service and inter-departmental support + Analyze email and communicate with ... **Worker Type** Regular **Job Description** **_Summary_** The Cyber Security Analyst II is a crucial junior to mid-level contributor that is required to operate with… more