- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- TD Bank (Lewiston, ME)
- …**Job Description:** The Financial Crime Risk Management (FCRM) BSA/AML Risk Assessment Quality Assurance (QA) Senior Analyst is responsible for the execution ... the standards set forth by the Head of FCRM Quality Assurance . To be successful in this...for service and productivity + Provides high quality service and advice to key business… more
- Cardinal Health (Augusta, ME)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
- Vontier (Augusta, ME)
- …of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively providing world-class quality ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional Managers… more
- CVS Health (Waterville, ME)
- …Patient Safety + Pharmacy Professional Practice + Regulatory Requirements + Quality Assurance + Customer Service + Inventory Management + Workflow ... are committed to increasing access, lowering costs, and improving quality of care. Millions of times a day, we...$42.00 Whether in our pharmacies or through our health service offerings, we are pioneering a bold new approach… more
- TTEC (Augusta, ME)
- …brightens days and ignite your career with TTEC's award-winning employment experience. As a Quality Assurance Specialist working remotely in the US, you'll be a ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …you will: * Supervise a team of contact center agents handling high-volume customer service interactions across multiple programs. * Manage daily operations, ... staff performance, schedules, workflow optimization, and quality assurance . * Serve as the escalation...* Collaborate with other sections and leadership to align customer service with agency-wide strategic goals. *… more
- Aaron's Inc (Waterville, ME)
- …guest deliveries as directed by management + Clean and certify merchandise in the Quality Assurance Center for all items personally returned + Complete and ... 300 lbs. with the assistance of a dolly + Two years of retail/ customer service experience preferred + High School diploma or equivalent preferred + Excellent… more
- Cardinal Health (Augusta, ME)
- …collaboration skills with a proven ability to develop and execute effective quality assurance programs. + Works independently within established procedures; may ... data and generate reports. + Ability to drive process improvements and implement quality assurance procedures. **TRAINING AND WORK SCHEDULES** : Your new hire… more
- Pearson (Augusta, ME)
- …: Contribute to periodic audits of data within business systems/platforms. + **Data Quality Assurance ** : Work with the Analytics organization to ensure data ... with the automation of reporting and data tools for quality , enrollment, and customer engagement teams. +...with SQL, Python, or Java Script + Experience with Quality Assurance Platforms/ CalabrioOne a plus +… more
- Staffing Solutions Organization (Augusta, ME)
- …Thinking and Planning. + Demonstrate a high level of critical thinking and customer service skills as well as excellent communication skills both written ... varied levels of management which may include: + OADS Quality Assurance (QA) waiver specialists, OADS Resource...Department's and Office's goals and objectives. + Provide excellent customer service in conducting all work. +… more
- Entergy (Wiscasset, ME)
- …Managers, relay OCs, commissioning engineers, and contractors to govern and provide quality assurance for the power systems protection commissioning activities ... teams in answering any questions related to the commissioning documentation. + Perform quality assurance checks during construction + Review and approve the in-… more
- Fujifilm (Augusta, ME)
- …Specialist [NS3], provides an additional level of expertise and experience to the customer service national support specialists team. The Lead NS3 will assist ... in driving all aspects of customer support related issues, and problems, requiring escalation or...of progressive experience as a Technical, Systems, Software or Quality Assurance Engineer in Medical IT and/or… more
- ASM Research, An Accenture Federal Services Company (Augusta, ME)
- …with end users to provide assistance and guidance + Support with knowledge management, quality assurance , reporting insights, as needed + Attains a minimum of ... in area of specialty to ensure resolution occurs within the customer Service Level Agreement by documenting all troubleshooting efforts in problem ticket… more
- Eurofins (Auburn, ME)
- …that are compliant with appropriate policies and regulations. + Collaborates with the Quality Assurance Manager to ensure that standard operating procedures for ... the activities of the operations groups to ensure key goals are achieved and customer service needs are addressed. Provides periodic reports to ensure that goals… more
- State of Maine, Bureau of Human Resources (Augusta, ME)
- …adaptability due to the cross-functional aspects of the job. REPRESENTATIVE TASKS : + Provide quality customer service to taxpayers for assigned tasks and in ... are followed. Necessary skills consist of effective communication, exceptional customer service , attention to detail, and accuracy.... control standards for data input structures and output quality assurance . + Ability to examine motor… more
- System One (Augusta, ME)
- …visualizations of data + Adhere to departmental processes and guidelines, standards and quality assurance routines + Connect key insights to business outcomes ... sure you are using the latest version of your browser. **Diversity Inclusion & Customer Service Statement** TeamPeople, a division of System One, is an… more
- Xerox (Augusta, ME)
- …satisfaction. + Implement industry best practices and standards, ensuring adherence to quality assurance measures and compliance requirements. + Collaborate with ... more about us at www.xerox.com . **Job Summary:** The Director of Service Delivery is a motivated, results-oriented leader, responsible for overseeing the successful… more
- Central Maine Medical Center (Lewiston, ME)
- …hours. Responds to calls in a timely manner.15. Compiles and maintains quality assurance information. (ie, log books)16. Interacts professionally with ... in the field of Nuclear Medicine. Maintains patient care quality standards as it relates to the care provided...patient/family.17. Customer Service : Interacts with all individuals in… more
- TD Bank (Lewiston, ME)
- …as a member of the team, supports a positive work environment that promotes service to the business, quality , innovation, and teamwork and ensures timely ... of AML and ATF laws. The Financial Crimes Risk Management (FCRM) Know Your Customer (KYC) Program Team is responsible for the establishment and ongoing oversight of… more