- Parsons Corporation (Centreville, VA)
- …and redefine what's possible. **Job Description:** Parsons is looking for an amazingly talented ** Help Desk Customer Service Representatives** to join ... available 24/7/365** **, through both phone and email, ensuring help desk response capabilities are always accessible...such as JIRA and Maximo. + Adept at documenting service or product-related concerns promptly + Experience customer… more
- CACI International (Ashburn, VA)
- …and high customer satisfaction. + Lead initiatives to improve help desk processes, efficiency, and customer service quality. **You Will Bring These ... knowledge base articles, training materials, and documentation for the help desk team. Define and strategize Incident,...considered in lieu of degree) + Experience using a service desk ticketing system. + Experience providing… more
- CACI International (Sterling, VA)
- …Travel: Local * * * CACI is currently looking for a motivated, career and customer -oriented Service Desk Shift Lead with Agile methodology experience to join ... Service Desk Shift Lead Job Category:...appropriate stakeholders + Organizing, planning, and monitoring a program's customer service department to ensure optimized interaction… more
- Koniag Government Services (Chantilly, VA)
- …& Duties may include, but are not limited to:** + Deliver quality help desk support services to a customer base of about 2,000 geographically dispersed users ... LLC, a Koniag Government Services company, is seeking a Help Desk Technician to support ATS and...and provide accurate information to users. + Provide excellent customer service by actively listening to user… more
- Robert Half Technology (Reston, VA)
- Description We are looking for a skilled and customer -focused Help Desk Analyst I to join our team in Reston, Virginia. In this role, you will provide ... to the appropriate team for resolution. * Deliver exceptional customer service by effectively communicating solutions and...and software maintenance practices. * Prior experience in a help desk or IT support role is… more
- Red River (Chantilly, VA)
- …This position is primarily responsible for working on a team within the NOC/24x7 Service Desk . This position will handle technical support requests directly from ... truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit...developing the organization's perception with existing customers through exceptional customer service . This position will also assist… more
- Allied Universal (Dulles, VA)
- … desk will help to deter incidents while providing outstanding customer service and clear communication. At Allied Universal, we value teamwork, ... through our Perks Program. **What You'll Do:** + Provide customer service to clients and visitors at...appropriate. + Maintain a visible presence at the front desk to help to deter potential security-related… more
- Allied Universal (Leesburg, VA)
- …You'll Do:** + Greet and assist visitors, patients, and staff at the front desk , providing customer service while adhering to security-related procedures and ... the location, verifying identification and managing visitor logs to help to deter unauthorized entry. + Respond to incidents...daily activities, incidents, and access control at the front desk . **Minimum Requirements:** + Customer service… more
- Red River (Chantilly, VA)
- …growing and developing the organization's perception with existing customers through exceptional customer service . This position will also assist the NOC ... effective utilization of provided resources and the ability to deliver superior customer service . + Proven ability to utilize CRM data, product documentation and… more
- ICF (Reston, VA)
- …Dell / HP hardware / Mac + 3+ years of experience with AI-powered customer service platforms (eg, Microsoft Copilot, ServiceNow Virtual Agent, Zendesk AI, or ... using a formal trouble ticket system such as Microsoft System Center Service Manager, Remedy, or ServiceNow. + 3+ years of professional experience troubleshooting… more
- Allied Universal (Ashburn, VA)
- …highly visible to help to deter incidents, and deliver exceptional customer service and communication. At Allied Universal, we value teamwork, integrity, ... we serve. As a **Security Officer - Financial Dispatch Desk ** in **Ashburn, VA** , you will serve and...through our Perks Program. **What You'll Do:** + Provide customer service by carrying out security-related procedures… more
- Allied Universal (Sterling, VA)
- …assigned areas, help to deter security-related incidents, and provide exceptional customer service . Your role involves using technology to manage access ... we serve. As a **Security Officer - Commercial Dispatch Desk ** in **Sterling, VA** , you will serve and...perimeter. + Follow site-specific procedures and protocols while providing customer service to clients, tenants, and visitors.… more
- The Joint Chiropractic (Sterling, VA)
- …cohesively with others in a fun and fast-paced environment. + Have a strong customer service orientation and be able to communicate effectively with members and ... you. At The Joint Chiropractic we provide world class service to every one of our patients, and we...previous Sales Experience. + Participate in marketing/sales opportunities to help attract new patients into our clinics + Be… more
- ManTech (Herndon, VA)
- …full lifecycle of service delivery from the initial user interaction ( Service Desk /Tier I) through proactive monitoring and operational resolution (EOC/Tier ... Operations teams to ensure seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of incidents… more
- CACI International (Chantilly, VA)
- …Familiarity with enterprise monitoring tools such as HP OpenView or CA Concord. HDI Customer Help Desk Analyst certification or equivalent. Microsoft Office ... Provide face-to-face (walk-up) support where applicable, ensuring responsive, courteous customer service . Monitor system performance and alerts,...of formal education. Minimum 3 years of experience in Help Desk support, IT service … more
- E-volve Technology Systems, Inc. (Reston, VA)
- …is hiring a Customer Support Analyst to work in support of a federal help desk operations environment. The Customer Support Analyst will tackle intricate ... obtain CI Polygraph + Proficiency in providing Tier 2-3 Service Desk support + Ability to thrive...Ability to thrive in a fast-paced environment + Exceptional customer service skills with the ability to… more
- Serco (Herndon, VA)
- …IT environments. Our team manages multiple cloud environments providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... You will be responsible for the development of IT Help Desk knowledge management plans. + You...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- Parsons Corporation (Chantilly, VA)
- …The System Administrator will be the first line of defense in resolving service desk issues and providing support for hardware complications. Install, update ... security challenges in the space domain? We need your help . Our Team is looking for a **System Administrator**...Program (SAP) activities. **Required Skills:** + Provides Tier 1 ( Service Desk ) and Tier 2 (Escalation) problem… more
- Serco (Herndon, VA)
- …manages multiple government contracts in cloud environments with providing Network administration, Help Desk , Cybersecurity and SME support for both the network ... lead your team to provide high quality network and help desk support to our current and...application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please… more
- SAIC (Reston, VA)
- …support of GAO, including the following task areas: + Program and Task Management + Customer Experience, including Help Desk and Deskside Support + Cloud and ... IT Infrastructure + Systems Engineers + Deskside Technicians + Service Desk + Training + Imaging Leads...and some may be remote, with the exception of Help Desk , Deskside Support, and select Infrastructure… more