- Capgemini (Bridgewater, NJ)
- **Job Title** : Solution Architect - Customer Service Management **Location** : Dallas, Texas ideally; or, Chicago, IL; Dallas, TX; Houston, TX; Atlanta, ... **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management...you'll be at the forefront of shaping next-generation CSM solutions . You'll work closely with global pre-sales, delivery, and… more
- Capgemini (Bridgewater, NJ)
- …NY and NJ near NY areas **Travel** : 25% **Job description:** Platform Solution Architect - Customer Service Management (CSM) | ESM - D2 Location: ... **Job Title** : Solution Architect - ServiceNow **Location** :...role involves working closely with stakeholders across departments to architect scalable, secure, and innovative solutions on… more
- Capgemini (Bridgewater, NJ)
- …delivering exceptional customer service experiences. **Responsibilities:** Architect , design, and implement end-to-end ServiceNow CSM solutions , ... ServiceNow deployments and multi-region architecture. Strong understanding of ITIL, customer service operations, and digital workflows. **ServiceNow… more
- IBM (Somerville, NJ)
- …capabilities for SAP landscapes. * Solution Architecture: Design and architect comprehensive AI-driven testing solutions for SAP environments, leveraging ... **Introduction** We are looking for a seasoned IBM Associate Partner - SAP AI-Enabled Testing-as-a- Service Architect to join our team and lead the practice in… more
- Deloitte (Morristown, NJ)
- …(AEP) Data Architect job involves designing and implementing scalable data solutions on AEP to enable personalized customer experiences. Key responsibilities ... the solution . Deliver technical specifications documents for customer review. Design custom development solutions that...Data Architect and subject matter expert for customer experience & marketing data solutions (eg… more
- Capgemini (Bridgewater, NJ)
- …and technical leader responsible for designing, developing, and implementing Human Resources Service Delivery (HRSD) solutions on the ServiceNow platform. This ... Solution Design Lead the design and architecture of end-to-end ServiceNow HRSD solutions including HR Service Configuration, HR Criteria, Catalog Items, and… more
- Deloitte (Morristown, NJ)
- …in communicating our value proposition and lead hands-on workshops for defining the customer solution , benchmarking, POC and deployment plan. You will lead ... hands-on workshops for defining customer solutions , benchmarking, POC, and deployment plans,...4+ years designing, delivering, and supporting hybrid cloud and as-a- Service solutions , integrating ease-of-use features for end-users,… more
- Cognizant (Bridgewater, NJ)
- …Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service . As a proven leader and experienced Salesforce ... **About the Role** We are seeking a Salesforce Architect (Chief Architect - Director level)...teams alike. + Demonstrated success as an engagement lead, solution lead, or people leader on large-scale strategy or… more
- Deloitte (Morristown, NJ)
- Martech Technical Architect (Specialist Master) Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative ... to support our client engagements. As a Martech Technical Architect , you will: + Design and develop solutions...for personalized marketing across all digital touchpoints, specializing in customer -centric B2B and B2C solutions . Our in-house… more
- Deloitte (Morristown, NJ)
- …applications, outbound campaign management, work force management, and artificial intelligence in customer service + Working knowledge and experience of MS ... opportunities at existing clients. The Team Our Sales & Service offering drives global customer transformation by...leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to… more
- Deloitte (Morristown, NJ)
- …and autonomous decision-making) + Certifications: Azure AI Engineer Associate, Azure Solutions Architect Expert; AWS Certified Machine Learning - Specialty, ... AWS Certified Solutions Architect - Professional; Professional Machine Learning Engineer, Professional Cloud Architect + Experience with LLM prompt… more
- Capgemini (Bridgewater, NJ)
- …implemented * Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution **Qualifications:** * ... **Job Title:** Senior Senior Service Management Consultant - ServiceNow Business Analyst (SME)...processes required to manage and implement a GRC IRM solution . This SME is the expert in designing, developing,… more
- Capgemini (Bridgewater, NJ)
- …implemented * Provides standard methodologies for guiding adoption and influencing the customer to make investments in the solution Qualifications: **Required ... **Job Title:** Principal Service Management Consultant - GRC/IRM/TPRM **Location** : Chicago,...processes required to manage and implement a GRC IRM solution . This SME is the expert in designing, developing,… more
- Deloitte (Morristown, NJ)
- …and autonomous decision-making) + Certifications: Azure AI Engineer Associate, Azure Solutions Architect Expert; AWS Certified Machine Learning - Specialty, ... AWS Certified Solutions Architect - Professional; Professional Machine Learning Engineer, Professional Cloud Architect + Experience with LLM prompt… more
- Deloitte (Morristown, NJ)
- …+ 2+ years designing, delivering, and supporting hybrid cloud and as-a- Service solutions , integrating ease-of-use features for end-users, onboarding via ... 11/28/2025. Work you'll do + Design, implement, and optimize AI-driven datacenter solutions : Collaborate with clients to architect infrastructure that supports… more
- Deloitte (Morristown, NJ)
- …platforms, with proven experience architecting scalable, secure, and high-performing AI solutions for enterprise environments. Key Responsibilities + Solution ... OCI's Generative AI service to build a chatbot that can answer customer inquiries using a company's knowledge base + Knowledge of data management, security, and… more
- Cognizant (Bridgewater, NJ)
- …(Genesys focus), you will make an impact by designing and implementing intuitive self- service solutions that enhance customer experience and reduce the ... using Genesys Cloud CX Architect Bot Flows. . Proven delivery of self- service and analytics solutions with speech-based interfaces. . Strong understanding of… more
- MetLife (Bridgewater, NJ)
- …Customer Service Orientation Preferred: * Certifications * Microsoft Azure Solutions Architect Expert (AZ-305) * Microsoft Azure DevOps Engineer Expert ... workloads. Key Responsibilities: Platform Architecture & Design: * Design and architect scalable, secure, and cost-effective data, analytics, and MLOps platforms on… more
- Cognizant (Bridgewater, NJ)
- …Integration with internal and external components. - Delivery credentials for Self- Service and Analytics solutions enabled with speech-based interfaces and ... Minimum 3-5 years of application development experience implementing multichannel self- service /IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX. -… more
- J&J Family of Companies (Raritan, NJ)
- …treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we ... positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and...with partners at both global and regional levels. + Customer Engagement: Engaging with partners at different level is… more