- EDB (Boston, MA)
- … organization. In this highly visible and hands-on role, the ** Manager , Global IT Service Desk ** will be responsible for the design, development and ... our growing business. + Develop business processes using Jira Service Management to provide measurable and auditable IT...growth objectives. + Develop and manage on-call rotation for Service Desk teams. + Design, document and… more
- Sunrun (Boston, MA)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- Marriott (Boston, MA)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- Boston Architectural College (Boston, MA)
- …the areas of Help Desk Management, Information Technology Systems, and interdepartmental IT Coordination. The Manager of Support Services acts as the Help ... Desk Manager , and is responsible for providing day-to-day guidance to...to, distribution of tickets and assignments, assuring quality customer service , managing Help Desk schedules, and providing… more
- Boston University (Boston, MA)
- …in close collaboration with colleagues across Questrom and BU, from Questrom Events and IT to program faculty to those in our peer student services offices. Program ... Manager , Specialty MBA Programs and Curricular Initiatives, Community Engagement...* Supervises and trains Senior Program Coordinator - Front Desk , supporting the MBA Center in overall office management,… more
- Marriott (Boston, MA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Boston, MA)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (Boston, MA)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (Boston, MA)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- State of Massachusetts (Boston, MA)
- …by Technology department policies, process and procedure. * Provides backup support for the Service Desk as needed. * Provides tier 2 and 3 level support ... and Information Technology Infrastructure Library (ITIL) * Prior experience with service desk software. *PREFERRED QUALIFICATIONS* * Experience supporting macOS… more
- Ensono (Boston, MA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- The LEGO Group (Boston, MA)
- …web site or need assistance completing the application process, please contact the HR Service Desk at 1.###, option #3. Please note, these communication channels ... LEGO(R) US Merchandising team has delivered Best In Class service at the store level for over 30 years....Reporting of all merchandising activity as directed by field manager **A community with a passion for creativity and… more
- Children's Hospital Boston (Boston, MA)
- …per Week:40 Job Posting Category:AdministrationJob Posting Description:This position is a front- desk reception position located at our Global Services office at the ... will thrive in a fast paced environment, provide excellent service to our patients and guests, and is interested...work in collaboration with the Program Coordinator and Department Manager as follows: + Assisting Leadership in managing daily… more
- Cengage Group (Boston, MA)
- …solving issues discovered in data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve current toolsets used ... territory crediting. Working at the direction of the **Insights Manager , Revenue Operations** , this person will be accountable...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more
- WellSense (Boston, MA)
- …monthly investment portfolio information from custodian to general ledger and investment manager reports for WellSense GAAP and STAT set of books and records** ... successfully. . Detail-oriented, excellent proof reading and editing skills. . Collaborative, service oriented dealing with peers and Boston Medical Center staff. .… more