- ASM Research, An Accenture Federal Services Company (Oklahoma City, OK)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Cayuse Holdings (Oklahoma City, OK)
- …training through shadowing opportunities and explanation of work processes. + Act as a subject matter expert for supported products and processes. + Acts ... or issues. + Manage agents on duty and ensure contact volume are handled within Service Level Agreements. +...equivalent work experience in a related field. + Previous supervisor experience in a call center environment… more
- Tractor Supply Company (Edmond, OK)
- …successful B2B & Bulk Sales relationships and growth. + Serve as subject matter expert and main point of contact for the B2B & Bulk customer to inform on ... The role will serve as the primary point of contact for B2B & Bulk customers in the field....with internal partners locally and at the Store Support Center for the support needed to sustain B2B &… more