- ASM Research, An Accenture Federal Services Company (Honolulu, HI)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- Federal Aviation Administration (Honolulu, HI)
- …(TID) Airway Transportation Systems Specialists (ATSS). At this level are recognized as the subject matter expert in their field. ATSS personnel install, ... for which the FAA is responsible. As a principal specialist/ expert for major projects and/or program areas resolves unique...work with a high degree of independence, keeping the supervisor advised of only the most critical issues. Can… more