- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist reviews ... in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance (QA) Specialist , reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...to emphasize that your new role as a QA Specialist requires you to be completely engaged with agents… more
- Sherwin-Williams (Herndon, VA)
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and ... recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve...stay up-to-date with product features and maintain the high quality and visual standards of the products and store.… more
- Sherwin-Williams (Hyattsville, MD)
- Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and ... recommend the right solutions. Store associates Customer Service Specialists are also expected to promptly resolve...stay up-to-date with product features and maintain the high quality and visual standards of the products and store.… more
- Acosta Group (Washington, DC)
- **DESCRIPTION** The **Full-Time Google Tech Specialist ** will assess customer support needs, troubleshoot, or diagnose issues and thoroughly explain potential ... solutions in **Google's newest retail store** . The Tech Specialist will provide assistance for customer product...education + Troubleshooting and diagnostics + Software upgrade + Quality /Operational checks that are appropriate to the level of… more
- Leidos (Reston, VA)
- …+ Prepare and deliver monthly reports with recommendations to improve content, quality assurance, and customer satisfaction + Implement a flexible content ... The Leidos Civil team is seeking an accomplished **Contact Center Content Specialist ** to join our federal-agency omni-channel contact center program. In this role,… more