- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- ROLE DESCRIPTION: Seeking an Enterprise Operations Center ( EOC ) technician. The candidate will have experience demonstrating comprehensive knowledge of key tasks on ... BMC Remedy. * Create, update and maintain Standard Operating Procedures, Technical User Guides, Troubleshooting Guides, and Customer Contact Database. Conduct… more
- TEKsystems (Washington, DC)
- Description Our client is looking for an Enterprise Operations Center Specialist to support the Department of Transportation (DOT) Headquarters' Building in ... Washington, DC. The EOC operates 24 hours per day, 7 days per...resolution. -Apply fundamental concepts, processes, practices, and procedures to technical assignments. -Conduct early analysis of incidents and contact… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …IT Administrators on the project in a senior administrator capacity. Considered a technical specialist in a variety of IT administrator disciplines. + Configure, ... requests that require subject matter expertise and cannot be resolved by the EOC . Task personnel shall provide final problem resolution. + Work with Enterprise… more