- ABBTECH Professional Resources, Inc. (Washington, DC)
- Hello! ABBTECH Professional Resources and our partner Dell is seeking a technician to help with Tier 1 support remotely in the US. You must know your way ... tickets. You will mainly be the first level of support for Microsoft Applications and Windows Issues. Ability to...and delegate tickets to the correct department or to Tier 2-3. If you or someone you know is… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2… more
- Red River (Chantilly, VA)
- … access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established KBAs ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This… more
- CBRE Government and Defense Services (Mclean, VA)
- …EAM system and related applications. This role bridges technical administration with frontline support , offering Tier 1 help desk assistance, troubleshooting ... training to enhance adoption and efficiency. This is a remote position in the contiguous states, Hawaii, Alaska, or...related applications. This role bridges technical administration with frontline support , offering Tier 1 help… more
- NuAxis Innovations (Washington, DC)
- …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... support **Essential Functions:** + Provide onsite desk-side and remote technical support . The onsite support...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
- Epsilon, Inc (Alexandria, VA)
- …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with ... queues utilizing available knowledge and approved remediation tools. + Perform remote /desk-side tech support by applying advanced troubleshooting and resolution… more
- Epsilon, Inc (Washington, DC)
- …servicing, repairs and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related problems. ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...the creation of technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical… more
- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and… more
- NuAxis Innovations (Washington, DC)
- …in a federal or DOD environment. + Demonstrated ability to lead distributed teams across Tier 1 , 2, and 3 support levels. + Experience coordinating secure ... - Technology Services** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more… more
- GovCIO (Washington, DC)
- …(VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6798/ tier -3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6798_… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... teammate on our NOC, you'll be challenged with hard support problems where you will coordinate with other NOC...locale. + Works independently with some supervision. + In remote locations must function as independent engineering, maintenance, and… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls,...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- M. C. Dean (Vienna, VA)
- …follow through on resolution. 1 . **User Support and Documentation** + Provide Tier 1 and Tier 2 support to end users regarding system access, ... System Administrator with a strong background in service ticketing, triage, and end-user support to join our Security and Electronic Systems (SES) business unit. As… more
- ICF (Reston, VA)
- Description We are open to supporting 100% remote work anywhere within the US ICF's Digital Modernization division is a rapidly growing, entrepreneurial, technology ... department, seeking Senior Appian Developers to support upcoming needs with our federal customers. Our Digital...and cloud native solutions to federal agencies, deploying over 1 ,300 technologists who have built and maintained over 700… more
- Ryder System (Washington, DC)
- …Provide training, mentorship, guidance, support , and performance feedback to direct reports ( Tier 1 Call Center Representatives and Tier 2 Functional ... AM - 8-00 PM EST **Essential Functions** + Develop and implement operational support policy, procedures, and technology programs to support contact center… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Level 2 intermediate level troubleshooting. + Review, analyze, and respond to assigned Tier 1 tickets to ensure timely response, turnaround, and resolution ... Provides ongoing technical support and maintenance of production and development systems...of production and development systems and software products (both remote and onsite) and for configured services running on… more
- Parsons Corporation (Centreville, VA)
- …hours when needed. + Be responsive to end-user and product development program service and support requests that exceed tier 1 service desk capabilities. + ... for coverage when planned absences occur. + Ensures that critical and urgent support cases are handled appropriately; be available for support outside regular… more
- Chenega Corporation (Fort Belvoir, VA)
- …timelines. + Resolve customer issues using automated remote -control software or other remote tools where possible. + Provide support to individuals at user's ... to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members...Qualifications: + Bachelor's degree in a related field and 1 + years of relevant experience. + A combination of… more
- NANA Regional Corporation (Ashburn, VA)
- …ITIL v3, CompTIA, CCNA. A minimum of five (5) years' relevant experience in Tier 1 support operations. Strong understanding of network fundamentals, ... in determining the most appropriate type of hardware installation. **Responsibilities** + The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
- General Dynamics Information Technology (Bethesda, MD)
- …of related + **Required Skills & Experience:** + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks ... to both technical and non-technical audiences. + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues. +… more
