- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- **Help Desk Manager** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Fairfax **Position ID:** J0524-1898 ... take an innovative approach to supporting our client, working side -by- side in an agile environment using emerging...* Experience using an out of the box help desk / service desk ticketing required, with… more
- SAIC (Washington, DC)
- …self-help and reduce the frequency and levels of human interaction with service desk and desk side agents. This opportunity is contingent upon award. ... requests annually. Delivering customer service through an enterprise IT service desk ; contracted business service desks and on-site deskside services,… more
- SAIC (Washington, DC)
- …support Engineer + Candidates need a minimum of 4 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of ... and lifecycle refresh activities. + Familiarity with Remedy and Service Now a plus; provide updates in ITSM system...domain administration. + Escalation point for Junior and Mid-level desk side engineers. + Ability to act… more
- Amentum (Washington, DC)
- …+ Vocational/technical training beyond high school + At least 4 years of experience providing desk side and/or service desk IT support, specializing in ... our customers professionally. Responsibilities: + Provide Tier 2 IT desk side and/or call center support to...current knowledge of relevant technology as assigned + Assist Service Desk with answering phones when needed… more
- Leidos (Washington, DC)
- …Department of Justice. The program provides a range of IT services, including help desk , desk side support, Windows workstation engineering and maintenance, ... a dynamic Tier 2 Manager to join our IT Service Desk team. This pivotal role involves...will be responsible for ensuring the successful delivery of Desk Side Support services to a Federal… more
- ARAMARK (Potomac, MD)
- …requests, analyzing room inventory, and help with staffing needs of the front desk . This position requires individuals with a keen attention to detail, a strong ... dedication to customer service , and a positive and friendly attitude. **Job Responsibilities**...rate . Help with staffing needs at the front desk and train agents on the operations of the… more
- Leidos (Rockville, MD)
- …providing deskside support for any user where a ticket has been dispatched from the Service Desk . + Break/Fix support for end-user computer devices. + Must be ... point of contact and responsible for providing customer operational desk - side break fix support tasks and activities...in Rockville, MD. This position is covered under the Service Contract Act and is subject to minimum wage… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... Services team. The candidate will be responsible for direct desk - side support to the customer, troubleshooting and...with HP Service Manager, Remedy, or similar Service /Help Desk ticket management software + Basic… more
- NuAxis Innovations (Washington, DC)
- …PC Deployment Team: Imaging, installations, problem resolution, configuration (hardware/software), and Desk Side Support. The Technician will perform diagnostics ... tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or… more
- Bell Partners (Alexandria, VA)
- …addressed. The ideal candidate will have proficiency in providing both remote and desk - side support for Windows 10/11, macOS, and troubleshooting network and ... solutions to minimize downtime and disruptions. + Incident and Service Request Management: Log and manage all incidents and...+ Remote and On-Site Support: Provide remote and onsite desk - side support as needed, ensuring minimal disruption… more
- BJs Wholesale Club (Fairfax, VA)
- …+ Ensures that knowledgeable service is provided to members at the tire desk . Coordinates with Home Office regarding member tire needs as needed. + Maintains an ... needed if certified per DOT requirements. + Provides knowledgeable service to members at the tire desk ....to bend, climb, crawl, kneel, push, pull, reach, move side to side , stoop, and climb ladders/step… more
- Sinclair Broadcast Group (Arlington, VA)
- …**nights and weekends** and may include some **holidays.** In addition to assignment desk -related tasks, this person would pitch and produce original 7News On Your ... Side content for **WJLA.com and social media platforms.** We...+ Assisting in the efficient operation of the assignment desk + Planning for big events and day-to-day team… more
- PLUS Communications (Arlington, VA)
- …servers, like DoubleClick Manager. + Setting up and managing programmatic buys on demand- side platforms, like The Trade Desk and StackAdapt. + Monitoring daily ... The Company: PLUS Communications is a full- service communications firm based in Arlington, Virginia specializing...servers, like DoubleClick Manager, and DSP's, like The Trade Desk and StackAdapt. Demonstrated equivalent experience is accepted. +… more
- UIC Government Services and the Bowhead Family of Companies (Springfield, VA)
- …range of technical support, project management, and Tier 1/Call Center and Tier 2/ Desk Side management services necessary to manage and maintain a multi-tiered ... to support the HHS - FDA Consolidated IT Helpdesk Service contract located in Springfield, VA. This effort will...IT Help Desk for the FDA. The scope includes contractor IT… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …passionate technologists. We take an innovative approach to supporting our client, working side -by- side in an agile environment using emerging technologies. As a ... generation techniques, associated statistical methods, congressional inquiries and help desk procedures. * Reviews and analyzes reports, records, and directives,… more
- SAIC (Washington, DC)
- …Requirements** Must possess a High School Diploma and 5 years of Tier 2 Desk Side Support Experience. Diploma may be substituted with 4 additional years ... in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware...a very fast-paced environment. + Must have strong customer service skills and be able to multitask between hardware… more
- Chenega Corporation (Fort Belvoir, VA)
- …Support Services Specialist - Senior Ft. Belvoir, VA C-CHR-24-048 TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services ... System Services. Duties and Responsibilities: + Receive customer trouble tickets and service requests for desktop support. + Respond to service requests,… more
- CACI International (Arlington, VA)
- …Web), audiovisual display systems, and wireless technologies. + Schedules and coordinates customer desk - side support for the installation of new software or to ... to federal and contractor staff, requiring the highest level of customer service and technical proficiency. The candidate is responsible for delivering professional,… more
- Chenega Corporation (Washington, DC)
- …of software, including engineering and simulation programs. + Responsible for providing desk - side support to end users for complex issues regarding response ... junior and mid-level engineers. + Update the status of queued service requests with the IT service management system. + Work with Active Directory for user and… more
- Competitive Range Solutions, LLC (Washington, DC)
- …lifecycle, ensuring up-to-date software and security. + Resolve trouble tickets through desk - side visits or utilization of remote-control tools. + Replace ... availability and functionality of IT systems and provide exceptional customer service , including "white glove" support for senior executives. Roles and… more