- Amazon (Arlington, VA)
- …and recommend new approaches, policies, and procedures for continuous improvement. Own the Customer Experience ( CX ) Intake Mechanism to help GDSP builders ... the Private Pricing Programs and Experiences (3PX) team. The Senior Design Strategist, 3PX will partner with UX researchers,...B2C settings with a proven ability to document the customer experience to identify gaps and opportunities,… more
- ServiceNow, Inc. (Vienna, VA)
- …exploring AI's potential impact on the function or industry. + 10+ years of sales experience for customer workflows ( CX ) products the the Federal Government, ... that will be responsible for market success of ServiceNow's CX , Service Digital and Now Assist Products across the...the regional ServiceNow partner channels to drive an effective customer experience + Articulate customer … more
- Amazon (Arlington, VA)
- …dive deep into complex processes and metrics to understand the business context behind the customer experience ( CX ). You will analyze shopping experience ... Description Amazon is seeking a Senior Product and Customer Insights Manager to join our Customer Experience and Business Trends (CXBT) team. This person… more
- Bristol Myers Squibb (Fairfax, VA)
- …patients. To meet the HCPs expectations, the TAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue on and ... of contact. The TAS liaises with other BMS functions as needed to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a timely and… more
- Bristol Myers Squibb (Arlington, VA)
- …meet the HCPs expectations, the Institutional MHAS engages them with a differentiated Customer Experience ( Cx ) through deeper scientific dialogue, consistent ... limited to, partner portfolio aligned Therapeutic Areas Specialists (TAS) to deliver an overall higher Customer Experience ( Cx ) - by meeting HCP needs in a… more
- Amazon (Arlington, VA)
- …and contribute to large-scale deep dives that measures end-to-end customer experience across multiple channels and/or CX projects impacting key financial ... Customer Experience /Success and Customer Service Operations. - Experience in CX , program management, transformation, product management or continuous… more
- Steampunk (Mclean, VA)
- …apply the latest design methods and technology tools and trend to enhance the overall customer experience ( CX ) to engage and inspire people seeking lawful ... **Overview** **Design. Disrupt. Repeat.** As a ** Senior Service Designer,** you will be responsible for...experience in human centered design, service design, and/or customer experience design, translating user needs into… more
- PNC (Fairfax, VA)
- …to be successful in this position. **Preferred Skills** Accountability, Banking, Client Counseling, Customer Experience ( CX ), Customer Loyalty, Decision ... opportunity to contribute to the company's success. As a Senior Branch Manager within PNC's Retail Branch organization, you...help them achieve financial well being. Creates a differentiated customer experience , making banking easy in an… more
- NuAxis Innovations (Washington, DC)
- ** Senior Microsoft Solutions Expert** Location **Washington, DC** \#...a federal IT company on a mission to make customer experience ( CX ) the center ... join our team NOW! We are currently seeking a talented and motivated ** Senior Microsoft Solutions Expert** for a Full-Time position. **Overview:** We are looking for… more
- NuAxis Innovations (Alexandria, VA)
- ** Senior Crestron Technician** Location **Alexandria, VA** \# of...a federal IT company on a mission to make customer experience ( CX ) the center ... so join our team NOW! We are currently seeking a talented and motivated ** Senior Crestron Technician** for a Full-Time position. **Job Summary:** The Senior … more
- Amazon (Arlington, VA)
- …uses cost savings or revenue enhancements as measure of success, including improvements in customer experience ( CX ). Basic Qualifications - 5+ years of ... looking for what we can do better. Our Amazon Customer Excellence Systems (ACES) teams help drive that change....program or project management experience - Experience using data and metrics… more
- Amazon (Arlington, VA)
- …business success with advertisers - Manage prioritization and trade-offs among customer experience , monetization, technical and operational lift, and competing ... long-term. As a Principal Product Manager - Tech, Ad CX , you will lead the charge in defining, inventing...you will leverage Machine Learning to create an advertising experience that is customer -obsessed, non-intrusive, and engaging.… more
- Amazon (Arlington, VA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... consulting and/or architecture engagements with large-scale customers or enterprises. - Experience migrating or transforming legacy customer solutions to the… more
- Amazon (Arlington, VA)
- …this year with various teams across Prime Video including but not limited to Ads CX , Ads Monetization, and Live Sports. At Prime Video, you'll experience the ... manner. Basic Qualifications - 5+ years of non-internship professional software development experience - 5+ years of programming with at least one software… more
- Amazon (Herndon, VA)
- …product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their ... Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work...roadmap. Our team is at its best when a customer is thinking big and needs specialized experience… more
- M. C. Dean (Manassas, VA)
- …MC Dean? Our people are inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven ... and reviewing electrical deliverables + Prepares and reviews simple electrical sketches, CX plans, and data sheets + Performs simple routine electrical calculations… more
- Amazon (Arlington, VA)
- …GenAI/large language model (LLM) products by building a multi-agent framework to emulate end customer experience . In this role, you will be a core part of ... product, science, and engineering decisions. The findings on end customer CX are used to make key...Amazon's products and services through evaluation of the end-to-end customer experience using both internal and external… more
- Publicis Groupe (Arlington, VA)
- …through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United ... membership tiers, partner integrations, and omnichannel experiences-that deliver a differentiated customer experience , meet the demands of the market and… more
- The US Pharmacopeial Convention (USP) (Rockville, MD)
- …data-driven decision making. o Manage complex, high-level projects that integrate USP's Qualtrics CX and EX platforms with its other customer assets (Salesforce ... and mental abilities, education, religion, gender identity, and expression, life experience , sexual orientation, country of origin, regional differences, work … more