- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …School Diploma or GED. + -2- 5 years of applicable work experience + - 1 -3 years ITIL experience + Clearance Level - Secret **Primary Job Specific Skills** + SAP ... include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position...reporting insights, as needed + Attains a minimum of 85. 5 % of working hours each day in an available… more
- Motion Recruitment Partners (Washington, DC)
- …minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting end-user issues with hardware and software. ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
- NuAxis Innovations (Washington, DC)
- …seeking a talented and motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 ... service desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement...+ HDI Support Center Manager or equivalent certification. + 5 + years of experience managing IT service … more
- Philips (Washington, DC)
- …capabilities. You will lead a ~10-person sales team who will partner with Philips Tier 1 IDN Account Executives and GPO business development leaders to drive ... **Sales Director, Service Solutions - National Accounts** This position offers...require accommodation in the job application process may contact ###, option 5 , for assistance. Equal Employment and Opportunity… more
- Virtual Service Operations (Lorton, VA)
- …improvement initiatives. Responsibilities: + Serve as the escalation point for complex network issues from Tier 1 and Tier 2 support. + Lead the diagnosis ... existing infrastructure. + Provide mentorship and technical guidance to Tier 1 and Tier 2...technology, or a related field (or equivalent experience). + 5 + years of experience in network operations, engineering, or… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 operations, preferably ... Support,IT Help Desk **Certifications:** Security+, CE - CompTIA-Security+ CE **Experience:** 5 + years of related experience **US Citizenship Required:** Yes **Job… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …requirements. + Bachelor's degree in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. ... account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. +… more
- Koniag Government Services (Washington, DC)
- …a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and in-person +… more
- CACI International (Reston, VA)
- …hands on support to a mission customer as part of a small team that provides Tiers 1 , 2, and 3 level support. You will be the primary point of contact for, and own ... the IT Operations Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3...with the user. * Demonstrated experience with providing customer service for systems that reside in a secure environment.… more
- Nightwing (Sterling, VA)
- …role will serve as the primary technical point of contact for issues ranging from Tier 1 to Tier 3 support, providing leadership, direction, and hands-on ... and subject matter expert for technical escalations and critical issue resolution ( Tier 1 -3). + Drive the implementation of virtualization and automation… more
- Meta (Washington, DC)
- …26. 5 . Inventory management, forecasting methods, and NPI and service operations **Public Compensation:** $174,283/year to $187,880/year + bonus + equity + ... on this web page. **Required Skills:** Infrastructure Materials Manager Responsibilities: 1 . Support Materials Management team in determining optimal supply chain… more
- Defense Health Agency (Bethesda, MD)
- …Reed, was combined with the National Naval Medical Center to form the tri- service Walter Reed National Military Medical Center. Working for the Department of Defense ... recruit and appoint qualified candidates to positions in the competitive service . **US Citizenship required.** **Responsibilities** As a Physician (Obstetrics) you… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Help Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- Chenega Corporation (Fort Belvoir, VA)
- …365 Certified: Modern Desktop Administrator Associate Certification required. + Secret clearance Tier 5 investigation required. Join our Talent Network Chenega ... willprovide technical support services in accordance with the AITP service list for the RNEC-NCR, including client hardware and...to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed ... to:** + Manage physical security system support to meet service level agreements + Analyze physical security system performance...experience as a Windows Systems Administrator, with at least 5 + years in a similar role. + Proficiency in… more
- IMRI (Washington, DC)
- …years + Security solutions: 3- 5 years + Software development - cloud: 3- 5 years IMRI offers top- tier benefits that include: medical coverage through ... Apply Now! Back to search Location: Washington, District of Columbia Posted: 5 /15/2025 Location Name: Washington, DC Wage Max: 170,000.00 Annual Wage Min: 150,000.00… more
- Customs and Border Protection (Ashburn, VA)
- …identified. Responsibilities In this position, you will be responsible for providing tier one support of Spectrum Requests for Frequency Assignments, working with ... position starts at a salary of $84,601.00 (GS-11, Step 1 ) to $109,975.00 (GS-11, Step 10). As a Telecommunications...Males born after 12/31/1959 must be registered with Selective Service Primary US residency for at least three of… more
- Crash Champions (Washington, DC)
- …a key role in upholding ATE's standards of safety, accuracy, and customer service . Technicians are expected to demonstrate integrity in all service ... by OEM standards are performed. **Responsibilities** * Deliver fast and accurate ATE service support to internal and external customers. * Travel daily to assigned … more