- Tyto Athene (Reston, VA)
- …The Service Desk Team provides a mixture of Tier 1.5 and Tier 2 desktop support to customer faculty, staff, and classroom environments, and receives ... remote access issues, on-line related training issues and problems with applications. Support for customer personnel and students is currently provided 12X5 (M-F… more
- Applied Research Solutions (Washington, DC)
- …service improvement initiatives + Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately + Other ... role combines Tier 1 and Tier 2 Site Reliability Engineering (SRE) support responsibilities with deep technical expertise in Azure Kubernetes Services… more
- Applied Research Solutions (Washington, DC)
- …teams for complex problems. The ideal candidate will handle Tier 1 and Tier 2 support activities, maintain virtual machine environments, and ensure ... improvement initiatives + Work with cloud providers for Tier 1 and Tier 2 support issues, escalating Tier 3+ issues appropriately + Other duties as… more
- Tyto Athene (Washington, DC)
- **Description** Tyto Athene is searching for a ** Tier 2 Incident Response Analyst (IR)** to support our customer in Washington, DC. Our IR analysts form the ... by applicable law. Submit a Referral (https://careers-gotyto.icims.com/jobs/1651/ tier - 2 -incident-response-analyst-%28night-shift%29/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834326889) **Location** _US-DC-Washington_ **ID**… more
- Applied Research Solutions (Washington, DC)
- …infrastructure and operations for mission-critical government systems. This role provides Tier 2 and Tier 3 operations support while learning site ... attention from ARS Senior Managers. Responsibilities include: + Provide Tier 2 and Tier 3 operations support for the platform, troubleshooting issues and… more
- Towne Park (Vienna, VA)
- …a specific plan or program terms. **JOB SUMMARY** The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account ... on all shifts + Efficiently allocates labor resources to support service delivery + Works with the Area/District Manager...+ Associate's degree preferred and a minimum of two ( 2 ) years of related experience and/or training; OR equivalent… more
- Tyto Athene (Ashburn, VA)
- …+ Escalate SOC performance issues or risks to management + Provide guidance and mentorship to Tier 1 and Tier 2 SOC Analysts to enhance their skills and ... is searching for a **Cyber Defense Forensics Lead** to support a law enforcement customer in Ashburn, VA. You...With over 50 years of experience, Tyto Athene proudly support Defense, Intelligence, Space, National Security, Civilian, Health, and… more
- Tyto Athene (Ashburn, VA)
- …Tyto Athene is searching for a **Cyber Threat Intelligence (CTI) Lead** to support a law enforcement customer in Ashburn, VA. You will drive advanced cyber ... detection, incident response, and malware analysis. + Develop, refine, and support security content such as signatures, detection rules, and other defensive… more
- Tyto Athene (Ashburn, VA)
- **Description** Tyto Athene is searching for a **Cyber Threat Hunt Team Lead** to support a law enforcement customer in Ashburn, VA.You will play a critical role in ... hunt methodologies. **Qualifications** **Required:** + 5+ years of experience as a Tier III Cyber Threat Hunt Analyst conducting advanced threat hunting and forensic… more
- NuAxis Innovations (Falls Church, VA)
- …responsive technical assistance to a mobile and hybrid federal workforce. You'll provide Tier 1 support , assist with hardware and software issues, manage mobile ... experience in enterprise-level IT operations. **Key Responsibilities** . Provide Tier 1 IT support for desktops, laptops,...IT or related field, or equivalent work experience. . 2 + years of hands-on experience in a help desk… more
- ABBTECH Professional Resources, Inc. (Washington, DC)
- …across SQL Servers. + Assist in administration of Microsoft SQL Server and other DBMS. + Support & Training + Provide Tier II and III support for incidents ... Excellent communication and collaboration skills. + Ability to provide Tier II/III technical support and user training....Full Time Employees): 1. Medical, Dental, and Vision offerings 2 . Weekly Direct Deposit 3. Paid Holidays and Personal… more
- AeroVironment (Arlington, VA)
- …documentation reviews to validate company policies, procedures, and requirement are met + Tier 2 Cyber help desk duties, including handling issue escalation and ... GRC efforts, software vetting, compliance documentation, exception monitoring, and configuration support . You will be required to manage a heavy workload… more
- Chenega Corporation (Washington, DC)
- Systems Administrator ( Tier 2 Support - ServiceNow) Washington, DC Join our Talent Network Systems Administrator ( Tier 2 Support - ServiceNow) ... the next level! Chenega Agile Realtime Solutions (CARS) is seeking a Systems Administrator ( Tier 2 Support - ServiceNow) to provide technical support for… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications ... Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- William C Brown Inc (Springfield, VA)
- Systems Administrator ( Tier 2 Desktop Support ) EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive ... other characteristic protected by law. Description WCBinc is looking for a Systems Administrator ( Tier 2 Desktop Support ) to join our team to support our… more
- IT Concepts (Washington, DC)
- …can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring a Tier 2 Desktop Support Analyst to support the ... Department of Commerce. Responsibilities: + Provide end-users exceptional Tier 2 desktop support , addressing hardware, software, and network-related issues.… more
- Koniag Government Services (Washington, DC)
- …IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in Washington, ... individual to perform the duties of a Tier 2 Help Desk Engineer to support a potential future business opportunity located in Washington, DC. **The… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Virtual Service Operations (Lorton, VA)
- …as the escalation point for complex network issues from Tier 1 and Tier 2 support . * Lead the diagnosis and resolution of critical network incidents to ... existing infrastructure. * Provide mentorship and technical guidance to Tier 1 and Tier 2 ...relationships so as to provide our customers with optimal support . Additionally, we take pride in taking care of… more
- General Dynamics Information Technology (Washington, DC)
- …knowledge and updated information to maintain the Help Desk SOPs and Training manuals for Tier I support . + Works with Tier I/III and other groups ... Trust/Other Required:** BI Full 6C (T4) **Job Family:** Technical Support Services **Skills:** Customer Service,Desktop Computers,Remote Access,Technical Support… more
