- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Tier II Technician to begin an exciting and challenging career with ... maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software installations… more
- KeenLogic (Alexandria, VA)
- … candidate will escalate to the eBusiness team for a more detailed level of support . The Tier II will consult with appropriate manufacturers where required ... and iOS support Job Duties: + Provide Tier II hardware and application support...in a managed IT environment. + Proficiency with remote support and remote desktop tools. + Excellent… more
- CACI International (Washington, DC)
- Computer Specialist Senior Tier II Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular ... the United States Capitol Police (USCP) as a Senior Tier II Computer Specialist and play a...technology infrastructure. This position offers a unique chance to support the important work of the USCP while advancing… more
- Koniag Government Services (Chantilly, VA)
- …and resolutions in the ticketing system. + Escalate complex issues to appropriate Tier II or Tier III support teams when necessary. + Follow up with ... LLC** , a Koniag Government Services company, is seeking Tier I Customer Support Representatives to ...center or help desk environment. + Experience with remote desktop support tools. + Familiarity with CRM… more
- ASM Research, An Accenture Federal Services Company (Germantown, MD)
- The Service Desk ( Tier II ) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... executive staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II ) support for troubleshooting, repair, deployment, and… more
- Koniag Government Services (Washington, DC)
- …potential long-term solutions + Accurately triage and escalate complex IT issues to appropriate Tier II , Tier III, and management levels + Required to ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support ...and Exchange/Outlook + Ability to troubleshoot basic computer issues ( desktop , laptop, tablet) and triage service requests + Strong… more
- CACI International (Washington, DC)
- …suggest potential long-term solutions + Triage and escalate complex IT issues to appropriate Tier II , Tier III, and OIS management levels **Qualifications:** ... Help Desk Specialist Tier I Job Category: Information Technology Time Type:...of contact for our valued customers, providing essential IT support and ensuring smooth operations. This role offers a… more
- V2X (Springfield, VA)
- …Linux distributions as well. + The Senior Systems Administrator II shall support the mid-level internal escalation tier (s) for the Server O&M team providing ... obtain and maintain a Counterintelligence (CI) Polygraph. The Senior Systems Administrator II shall support the Information Technology (IT) Operations and… more
- General Dynamics Information Technology (Washington, DC)
- …and updated information to maintain the Help Desk SOPs and Training manuals for Tier I/ II support + Maintains a professional attitude and appearance ... follows-up on customer support problems, provides timely and professional Desktop support to users. You will be interfacing with users; therefore, you should… more
- ManTech (Herndon, VA)
- …network infrastructure, including domestic data centers and overseas posts. + Manage the " Tier II " and " Tier III" support for Oracle (11g or higher) and ... seamless service delivery. + Oversee the Service Desk and Desktop Support functions, ensuring efficient processing of...or similar 24x7 monitoring function. + Demonstrated experience managing " Tier II " support for diverse… more
- GRF CPAs & Advisors (Bethesda, MD)
- …1-3 years of related IT support experience in a help desk or desktop support environment. + Experience supporting Windows-based systems and Microsoft 365 in ... The IT Support Technician II provides both frontline...management. Salary Range: $65,000 - $75,000 (non-exempt/hourly position). Responsibilities Tier 1/ Tier 2 End User Support… more
- Sigmatech, Inc. (Arlington, VA)
- …of War and Department of the Army IMO procedures. Core Duties and Responsibilities + Desktop and User Support : Provide Tier 1 technical support ... professional, hands-on experience in an IT help desk or desktop support role. + Exposure to a...CompTIA Security+ CE or another DoW 8570/8140 IAT Level II baseline certification is required to start or must… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Deliver basic user training for ... **MANTECH** seeks a motivated, career- and customer-oriented **Dedicated Support Technician** to join our dedicated support...custom tools depending on the office. + Perform remote desktop triage and system repair using remote tools. +… more
- BAE Systems (Washington, DC)
- …components. + Provide Tier II and Tier III support for complex Citrix, NetScaler, and virtual desktop issues, including performance analysis and ... Description** BAE Systems is seeking an experienced full-time on-site System Administrator to support our work as a prime contractor on a high-profile US Navy weapon… more
- Leidos (Bethesda, MD)
- …to perform remote administration of servers located in offsite data centers. + Provide Tier 3 operations support and be able to rapidly distinguish isolated user ... customers to handle service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop software applications such… more
- Chenega Corporation (Oakton, VA)
- …10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support . + 4+ years' experience with Installing, ... in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals… more
- General Dynamics Information Technology (Sterling, VA)
- …Desktops) + Operating and executing scripting skills in PowerShell or Python + Providing Tier 3 and above support as needed (troubleshooting, problem resolution ... **Job Family:** IT Infrastructure and Operations **Skills:** Systems Engineering,Virtual Desktop ,VMware VDI **Experience:** 10 + years of related experience **US… more
- Koniag Government Services (Washington, DC)
- …Services company, is seeking a Help Desk Specialist to provide Tier I and Tier II technical support within a classified environment for our government ... technical support while managing SCIF security operations. Core responsibilities include: + Provide Tier I and II technical support via phone, email, and… more
- William C Brown Inc (Springfield, VA)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more
- Leidos (Fort Belvoir, VA)
- …+ Strategic Leadership + Provide transformative leadership and direction to Tier I, Tier II , and remote support personnel, fostering a culture of ... dynamic and experienced **Senior IT Service Desk Manager** to support a large, high-profile DOD contract in **Fort Belvoir,...+ Must possess an Information Assurance Technician (IAT) Level II certification. + Experience with remote desktop … more