- University of Maryland (College Park, MD)
- …peer through executive. Oversees projects to successful completion, ensuring prompt customer service , staff management and skill development, instituting the ... play a key role in shaping the university's data strategy, ensuring data quality and accessibility, and fostering a culture of engineering excellence and continuous… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... challenges in managing high-volume advertising submissions while maintaining exceptional customer experience and meeting advertiser demands. We believe thoughtfully… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed. Key job responsibilities * Policy creation and management… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... integrity. We are looking for deep thinkers, innovators, and individuals who are customer obsessed. Key job responsibilities Own full policy sets including… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Description As a member of the Advertising Trust's Policy & Integrity team, you'll work across Amazon's...team, you'll work across Amazon's business lines to shape customer experience and long-term strategy for Amazon Advertising. Our… more
- Amazon (Arlington, VA)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... team, you'll work across Amazon business lines to shape customer experience through policy work. Our team... policy text, and data monitoring, * Present policy risks to internal stakeholders through high- quality … more
- Koniag Government Services (Germantown, MD)
- …meet the criteria of the task and are submitted by the due date. + Provide quality control on all policy -related deliverables. + Mentor and train policy ... Top- Secret clearance to support **KPS** and our government customer in Germantown, MD. _This position is for a...or implementing agency internal directives. + Managing workflow and quality control for deliverables. + Implementing UCNI policy… more
- Red Gate Group (Arlington, VA)
- …policy development, operational design, and technology integration. RGG delivers high- quality , customer -centric solutions around the world-from the foxhole to ... The Red Gate Group, founded in 2006, is a Service -Disabled Veteran-Owned Company based in Chantilly, VA. As an SDVOSB, the Red Gate Group has established a… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- Koniag Government Services (Washington, DC)
- …will play a crucial role in driving operational excellence and ensuring high- quality customer service delivery. **Essential Functions, Responsibilities & ... with federal grant management and compliance + Background in customer service operations and improvement + Knowledge of quality management systems and… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …LevelNon-Management Job CodeN/A Job Description Summary Organization NameCustomer Care Reports toSupervisor, Customer Service Full or Part TimeFull Time If Part ... CSA ) is the primary voice of WSSC Water customer service and is responsible for responding...in difficult times + Ability to meet productivity and quality standards daily + Ability to work in a… more
- Walgreens (Severn, MD)
- …questions to ensure a positive customer experience. + Models and shares customer service best practices with all team members to deliver a distinctive ... and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen...knowledge of store systems and store equipment. + Provides customer service in the photo area, including… more
- CareFirst (Baltimore, MD)
- …for systematic investigations of a specific area of operations (ie, claims, customer service , enrollment) within the organization. Incumbent conducts a variety ... action, system and procedural modification and enhancements to improve service and quality . Issues may include, but...be able to meet established deadlines and handle multiple customer service demands from internal and external… more
- Washington Metropolitan Area Transit Authority (New Carrollton, MD)
- …of quality , safety, efficiency, and compliance, enhancing performance and customer satisfaction. + Leads and manages a review resolution process, including the ... Sr. Manager Infrastructure Quality Assurance Job ID: 250863 Location: MD-Metro Bldg...and data-driven performance assessments that enhance safety, efficiency, and customer satisfaction. The ideal candidate is adept at mentoring… more
- CareFirst (Baltimore, MD)
- …throughout the IT organization. This role ensures that the company meets quality standards set by regulatory and customer requirements, leveraging frameworks ... **Resp & Qualifications** **PURPOSE:** The Director, Technology Quality is responsible for leading and managing the...Define and implement a strategy to drive adoption of service management and operational best practices. Foster continuous … more
- Otsuka America Pharmaceutical Inc. (Washington, DC)
- …Summary** We are seeking an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will be responsible for leading a ... global team focused on R&D Quality . This global role includes direct reports in the...the Management Review process to ensure alignment with Company policy and strategy and gain a consensus of risk… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …engagements with key personnel, management, and senior leadership, all while delivering optimal customer service to support meeting the goals and objectives for ... Quality Assurance Senior Associate (Continuous Improvement Team) Job...addition, the ideal candidate has demonstrated experience in developing policy instructions, guiding stakeholders on document types to meet… more
- Koniag Government Services (Washington, DC)
- …company** is seeking a Quality Assurance Specialist L2 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. ... Advanced quality oversight + Program leadership capabilities **Requirements:** + Strong quality assurance focus + Excellence in customer relations + Advanced… more
- ARAMARK (Washington, DC)
- …including Train Provisioning Solution (TPS) services where applicable, while delivering excellent customer service to internal and external Amtrak customers and ... part of a team, with a high level of professionalism and confidentiality. Excellent customer service skills and follow through. Flexibility in working a rotating… more
