- Digital Management Llc (Washington, DC)
- …that drive measurable results. Learn more at www.dminc.com About the Opportunity DMI, LLCis seeking a Help Desk Incident Manager to join us. Duties and ... incident management and ensures adherence to established procedures Trains Help Desk staff on effective incident handling, encouraging knowledge sharing,… more
- Caliber Systems Inc. (Washington, DC)
- …Consulting and Digital Transformation Company, is looking for a highly motivated Service Desk Manager to join our team supporting a Federal client. The ... known issues such as system degradations Competencies Customer Service Management Training Help Desk Management Supervisory Responsibility CRM has oversight of… more
- Actionet Inc (Washington, DC)
- …degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager ServiceNow certification ... ActioNet has an opportunity for a Desk Side Support Manager requiring a...Tiers and manage the day-to‑day operations of services, including incident , service requests, and end‑user support. The right candidate… more
- Actionet Inc (Washington, DC)
- …degree in computer science/information systems ITIL 4 Certification Help Desk Institute (HDI) Certification - Support Center Manager ServiceNow certification ... ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the...Tiers and manage the day-to-day operations of services, including incident , service requests, and end-user support. The right candidate… more
- Recooty (Washington, DC)
- …design and report, Documenting system features, Providing multi‑user support and respond to Help Desk incident tickets, Developing and documenting backup and ... documenting backup and recovery strategies and coordinate with D/R coordinator,Resolving help desk tickets,Maintaining thirty‑five (35) servers located at each… more
- GovCIO (Washington, DC)
- …remote teams effectively in a 24x7 environment. + ITIL 4.0 foundation certification. + Help Desk Institute or Service Desk Institute certification. Desired ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/service- desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_ **Category** _Information… more
- Serco (Washington, DC)
- …Operations oversees Serco North America's frontline end-user support services, including the ** Help Desk ** , **Field Services** , and **Deployment Services** ... Secret security clearance_** **In this role you will:** + Oversee daily operations of Help Desk , Field Services, and Deployment Services teams. + Lead and mentor… more
- Leidos (Washington, DC)
- …of Justice. The program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed ... Great Adventure Awaits! Leidos is hiring a **Deputy Program Manager ** on the ESA V program. ESA V is...some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and… more
- IntelliDyne (Washington, DC)
- …Minimum 8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment with client… more
- Gama-1 Technologies (Silver Spring, MD)
- …+ Lead and coordinate cross-functional contractor teams (developers, DevOps/cloud engineers, analysts, help desk and training personnel). + Assign and oversee an ... We are seeking a Project Manager (PM) to oversee delivery of a high-visibility...Test, and Development. + Lead user support operations including help desk management, documentation updates, training sessions,… more
- GovCIO (Washington, DC)
- …years experience leading teams of at least 5 people + 3+ years' experience Help Desk Support. This experience can be substituted with comparable application ... EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). This position… more
- SAIC (Washington, DC)
- …+ Work cooperatively with Federal and Contractor Service Desk , Incident Management Center, Desktop Engineering, Executive Help Engineering, Application ... of Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager , Azure, Office Suite, Outlook applications, One Drive for Business… more
- GovCIO (Washington, DC)
- …support the EPA. **Responsibilities** + As part of the EPA ESSET team, provide Tier 1/2 Help Desk Support for the EPA Next Generation Grant System + Master all ... analysis experience (or commensurate experience) + 3+ years' experience Help Desk Support. This experience can be...clearance Desired Skills: + Pattern recognition in support of Incident and Problem Management + Big picture thinking to… more
- CBRE (Baltimore, MD)
- …vendors as well as deliveries/shipping/receiving. + You will support the Workplace Manager in cultivating a positive office culture and incorporating our core ... security team when there are events, visitors, during an incident and when any works are being planned +...works are being planned + Collaborate with the Workplace Manager and Security Team during fire and evacuation exercises.… more
- CBRE (Washington, DC)
- …vocational training preferred. Minimum of 4+ years of related (eg Front Desk , Concierge, Hospitality, Room Management, or Customer Service) roles preferred. Prior ... new people. Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help . Utilize a high level of attention to detail as well as strong… more
- Pacific Northwest National Laboratory (Washington, DC)
- …& Benefits + Time & Labor + Absence Management + Payroll (US) + Employee & Manager Self-Service + HR Help Desk , Touchpoints, Communicate, and Guided Learning ... and stakeholders. + Participate in production support and service management activities ( incident , problem, and change), as needed. HCM Functional Areas This role… more
