- TEKsystems (Odenton, MD)
- …Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- General Dynamics Information Technology (Arlington, VA)
- …Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Phone Support ,Problem Solving,Technical ... support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,...Desk **Required Technical Skills** : IT experience supporting Help / Service Desk **Certifications**… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician MIDS: 2200-0600 Transform technology into opportunity as… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - SWINGS- 1400 to 2200 Transform technology into… more
- TEKsystems (Washington, DC)
- … service , Desktop, Support , Troubleshooting, Hardware, technical support , Office 365, Help desk support , Service desk , Application ... practices or similar risk-based compliance guidelines -IT and or Service Desk certifications a plus to include..., Ticketing system, Phone support , Active directory, Help desk , Windows Top Skills Details Desktop,… more
- ManTech (Washington, DC)
- …the help desk operations. Direct and supervise staff providing call center support , service desk support , and switchboard operations support . ... including hiring, training, performance evaluation, and scheduling. + Develop and implement help desk policies, procedures, and service level agreements… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
- Koniag Government Services (Washington, DC)
- Help Desk Specialist Washington, DC, USA Req #645 Wednesday, July 2, 2025 **Koniag Management Solutions** , a Koniag Government Services company, is seeking a ... Help Desk Specialist with a Top-Secret clearance...access control and security procedures + Process and track service requests using ITIL-based incident management + Support… more
- Link Solutions Inc (Frederick, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in ... DoD Security Clearance + Non-remote (relocation incentive available) The Help Desk Support Analyst will...GSEC, SSCP, etc.). + 5-7 years experience within a Help / Service Desk environment. + Experience… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- Amentum (Washington, DC)
- …collaborative telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users ... the problem to ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Westat (Rockville, MD)
- **28240BR** **Job Title:** Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking Help Desk Agents who will be ... ticket-tracking software. * Promptly follow up on all assigned Help Desk tickets. * Agents are required...Qualifications:** * A minimum of 1 year of customer service or call center experience. * US Citizenship is… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …resolution and customer service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written ... ** Help Desk Specialist TS/SCI with Poly...service and maintaining a positive attitude. * Hardware/Software Support : Assisting with the installation, configuration, and troubleshooting of… more
- System One (Bethesda, MD)
- … Help Desk Engineer Job Description: We are seeking a mid-level or senior Help Desk Engineer to support a 200+ person insurance company operating in a ... processes, and delivering a high level of customer service to internal users. Strong leadership, communication, and troubleshooting...and communication skills. + Familiarity with help desk ticketing systems and remote support tools.… more
- COMSO, Inc (Fort Meade, MD)
- …. + Work with a small team providing service availability monitoring and help desk support for internet-like collaboration services hosted on a ... week, 10 hour a day Shift (0600 - 2200) Help Desk support as defined...and status monitoring, and taking appropriate measures when a service outage occurs. Utilize SOPs to perform basic troubleshooting… more
- TekSynap (Washington, DC)
- …to join our team supporting US International Trade Commission's Information Technology Service Desk Support Services contract. The contract provides ... track, and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday.… more