- NuAxis Innovations (Washington, DC)
- ** IT Service Desk Quality Assurance Manager** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT ... position. **Job Description** + Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The ideal candidate for the… more
- Arena Technical Resources, LLC (Washington, DC)
- IT Service Desk Supervisor Location:...use the firm's IT systems and provide high- quality customer service . - Handling escalated support requests ... US Job ID: ATR 17107 Job Description Position Title: IT Service Desk Supervisor Location:...support to ensure that they are able to provide high- quality customer service to the firm's staff… more
- Maryland Department of Transportation (Baltimore City County, MD)
- Service Desk Manager ( IT ...secure and convenient transportation facilities. We are committed to quality and excellence in customer service , and ... MDTA is seeking an experienced IT professional to oversee its Service Desk , Mobile Device Management and Mobile Phone Management, and Support Services within… more
- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... laptops, printers, and other network peripheral devices + Provide quality customer service and support for designated...for IT support as part of a Service Desk operation + Ensure all time… more
- TekSynap (Arlington, VA)
- … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve ... Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service... Services, including at least 3 years in an IT outsourcing environment to manage Contractor Personnel performance of… more
- William C Brown Inc (Bowie, MD)
- …year of Red Hat Enterprise Linux (RHEL) is highly desired. + Must be experience supporting IT Service Desk environment. + Demonstrable customer Service ... procedures. + Provide courteous, professional, quality customer service via the Help Desk . + Account unlocks/password resets. + SafeBoot password resets. +… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First,...for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join… more
- CACI International (Arlington, VA)
- …and service request tickets through the ServiceNow service management software. The IT Service Desk supports a nearly 6000 user community within the ... Agent provides mid-level support for an Information Technology ( IT ) Service Desk which receives...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more
- Link Solutions Inc (Adelphi, MD)
- …experience. + Must have at least ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...ticket assignment for completion. + Responsible and leads for quality control processes, service improvement and performance… more
- Cayuse Holdings (Washington, DC)
- **Overview** The Service Desk Agent provides customer service solutions within service level agreements using company and project quality and ... and Apple suite of applications. + Administration of ServiceNow IT Service Management System (for example ...High school diploma or GED required. + Experience preferred Service Desk or Customer Service … more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with five (5+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, MD. +… more
- Link Solutions Inc (Adelphi, MD)
- …have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent ... and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, MD. +… more
- Silver Diner Development, LLC (Bethesda, MD)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- Westat (Rockville, MD)
- …three areas of communication. **Preferred Qualifications:** * Associate's degree or higher in an IT -related or customer service field. * Entry level CompTIA A+ ... **28132BR** **Job Title:** Bilingual Help Desk Agent (Hourly) **Location:** MD - Rockville **Job...are monitored on voice calls and live chats for quality assurance on a scheduled basis. **Basic Qualifications:** *… more
- General Dynamics Information Technology (Mclean, VA)
- …part in improving how agencies operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee our frontline IT support team. This role ... combines technical expertise with leadership, ensuring timely and high- quality support for end-users while mentoring and guiding a...Qualifications:** + 5 years of experience in a Help Desk or IT Support role, with at… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …to continue their critical operations. To do well in this role, familiarity with IT Service Management (ITSM) principles and a strong foundation in SAP ERP ... The ideal candidate will bring a history of successful IT support, particularly within a defense or similar high-security...technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... complex problems. + Strong self-starter requiring minimal supervision. + Experience providing quality service and support for mission-critical systems and VIP… more
- Insight Global (Mclean, VA)
- …are looking for a skilled and enthusiastic IT professional to deliver high- quality customer service that enhances the productivity of our colleagues on ... local applications, printers, conferencing equipment, and understanding and adhering to IT policies and best practices. Triage, diagnose and provide timely… more
- Silver Diner Development, LLC (Washington, DC)
- …the sacrifice of our mission of executing excellence. We are hiring Front Desk Coordinators. We are looking for contagiously friendly, warm, and energetic people to ... the face of our brand to the guests. Front Desk Coordinators set the tone for our guests' visit...'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants… more
- Silver Diner Development, LLC (Washington, DC)
- …operator and answer any questions the guests may have + Keep the front desk organized and immaculate + Uphold a professional environment We offer: + Benefits: ... 'Most Diverse Places to Work' + One of Full Service Restaurant Magazine's '20 Full Service Restaurants...fast food. We make our cuisine with the highest quality ingredients from our direct partnerships with over 15… more