- Huntington Ingalls Industries (Annapolis Junction, MD)
- …a short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for ... developing and mentoring Service Desk personnel while ensuring operational excellence in IT support...you will do + Responsible for training and coaching Service Desk team members on effective methods… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager ** Location **Washington, DC** \# of openings **1** Salary Range (Min-Max) **00** **We are a federal IT company on ... Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The...exceeded. Leadership & Team Management: + Proven ability to lead cross-functional teams, including mentoring staff and managing daily… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 35825 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...Lead , mentor, and motivate a team of Help Desk Technicians, fostering a positive and collaborative work environment.… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager , KGS you will guide the… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...drives in Red Hat Enterprise 6 using Linux Volume Manager . + Install and configure Apache webserver in Solaris10 ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications / Technical Skills:… more
- ARAMARK (Potomac, MD)
- …As the Front Desk Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth ... **Job Responsibilities** + Supervise daily operations of the front desk to ensure smooth and efficient guest service...or all other duties as assigned by Guest Services Manager At Aramark, developing new skills and doing what… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team in...in support of the US Army PEO Soldier Project Manager Soldier Medical Devices (PM SMD) at Ft. Detrick,… more
- Goodwill Industries International, Inc. (Rockville, MD)
- JOB DESCRIPTION DATE: 4/23/2025 TITLE: Help Desk Intern RESPONSIBLE TO: Senior Manager , IT Operations DIVISION/DEPT: Digital & Technology Services (DTS) ... + Excellent interpersonal and communication skills. + Excellent customer service skills. + Ability to maintain and support computer...a difference (Impact) We believe that our work must lead to a measurable difference in the lives of… more
- GCyber (Arlington, VA)
- GCyber is seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to support a high profile DISA customer. As a Tier 2 Lead CAB Manager for Tech ... levels of customer satisfaction. As a Tier 2 Helpdesk Lead CAB Manager for Tech Control, you...Develop and implement policies and procedures to ensure consistent service quality and operational efficiency. + Act as a… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for Tech...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Serco (Crystal City, VA)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... upon your ability to maintain/transfer your DoD Secret clearance. Our Senior Program Manager , Engine Core Upgrade (ECU) Deputy IPT Lead , located in Crystal… more
- TekSynap (Washington, DC)
- …with established standards and procedures. + Conduct regular audits of help desk interactions and service tickets to assess quality andidentifyareas for ... levels ofmanagement; + Develop, implement, andmaintainQA processes and procedures for the IT Help Desk . + Monitor and evaluate the performance of help desk staff… more
- TekSynap (Washington, DC)
- …Support Services, Performance and Quality Assurance in Ticketing Queue Management, Service Desk , Change Management and Communications, Training, Technical ... certification highly desired **Overview** We are seeking an Operations Manager to join our team supporting DOS Evolve in...(POC) who shall work closely with the IDIQ Program Manager , Task Order Program Manager (TOPM), and… more
- TekSynap (Fort Detrick, MD)
- …and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...program manager . + Experience managing a 24x7x365 Service Desk of 50+ FTE + Experience… more
- Deloitte (Arlington, VA)
- …maintain continuous communications with other service leads (Network, Service Desk , Deskside Support, Cyber) and Manager in the IT Operations Center to ... SMEs for issue/problem resolution, and work directly with the Manager on infrastructure service lane issues. +...resolve problems. + Initiate and lead the crisis action team for critical issues with… more
- General Dynamics Information Technology (Washington, DC)
- …highly skilled service desk , and to serve as a backup to the service desk manager during times of their absence. Your tertiary responsibility will be ... GDIT is seeking an experienced and results-driven Infrastructure Operations Manager to lead and oversee the operations...a seamless surge capability among your team for the service desk , providing occasional on-demand VIP support,… more
- TekSynap (Washington, DC)
- … Manager to oversee the quality assurance processes for ourcustomer. The QA Manager willbe responsible forensuring that all help desk services meet or exceed ... assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results usingappropriate reports. + **Stakeholder… more
- Marriott (Mclean, VA)
- …Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, ... accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide...guests' needs and information prior to arrival that will lead to a unique, memorable and personal stay. **CANDIDATE… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... the US Navy, then Serco has a terrific opportunity for you! As the Lead Design Weapons/Launchers System Integration Engineer based at the Washington Navy Yard in… more