- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- IT Veterans (Greenbelt, MD)
- …IT Help Desk Manager oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures ... IT Help Desk Manager Greenbelt, MD . Information...recommend process improvements or automation to increase efficiency and service quality. + Participate in IT governance, incident… more
- System One (Arlington, VA)
- …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident , request, problem, event, and risk ... management. + Manage all Service Desk supervisors, trainers, quality manager , and workflow. + Ensure Queue management practices are followed and enhanced +… more
- NuAxis Innovations (Washington, DC)
- …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 8am-5pm EST) **_SALARY:_** ... $15.00-$17.00 **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident manage escalation to ITOC and/or Major Incident… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and system assets reported by the operator and user communities through the Global Service Desk . Initiate trouble tickets with external Teleport program SME for ... the expertise of a talented and experienced Senior Logistics Manager to assist in the direction and management of...support is properly aligned with Program Office desires. + Incident Tracking - Monitor and track problems, incidents, failures,… more
- Clark Construction Group, LLC (Mclean, VA)
- We are currently seeking an IT Applications Manager . This role is a hands-on, technical role responsible for the daily administration, maintenance, and operational ... ensuring the stability, performance, and security of critical systems. The Application Manager will work directly with end-users and cross-functional IT teams to… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... Quality Management + Five (5) years minimum experience with Incident , Change, or Knowledge Management systems (ie BMC Helix...BMC Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Public Consulting Group (Washington, DC)
- …conducting root cause analyses, classifying severity, and planning resolutions. + Work alongside the Service Desk Manager to ensure tickets are routed and ... expectations and regulatory requirements in collaboration with client management and incident management teams. Main Responsibilities Incident Management +… more
- Leidos (Rockville, MD)
- …in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the government furnished Service Management System and ... Deliver root cause analysis document for each Severity 1 incident escalated to Tier 3 resolved in accordance with...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more
- TEKsystems (Washington, DC)
- …macOS, MacBook, Troubleshooting, Imaging, Windows 10, Office 365, Microsoft outlook, Mac, service desk , Active directory, Customer service , Hardware, ... in a very fast-paced environment. Must have strong customer service skills and be able to multitask between hardware...in remote locations upon approval from the Federal Task manager . * Serve as the communication team to the… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- Epsilon, Inc (Arlington, VA)
- …this position. Starting salary will be thoughtfully determined by the hiring manager based on a variety of factors including candidate experience, education, ... partners and foreign military sales (FMS) clients, providing top-tier desk -side support, and offering adaptable enterprise infrastructure solutions. Our services,… more
- St. George Tanaq Corporation (Suitland, MD)
- …and Bash to streamline maintenance and patching. 5. Network Monitoring and Incident Response - Proficient in using enterprise monitoring tools such as SolarWinds, ... or security anomalies. 6. Experienced in developing and executing incident response playbooks to minimize downtime and protect mission-essential functions.… more
- House of Representatives (Washington, DC)
- …the Information Technology (IT) Customer Solutions organization for HIR in providing customer service for desk side and remote technology support to Members in ... organization in maintaining excellent customer relationships and providing superior customer service support to Members, Committees, and House offices . Develops… more
- Guest Services (Washington, DC)
- …of the site including open and/or closing responsibilities. + Administer front desk operations to maximize service -oriented staff performance. Oversee retail ... areas, and the lobby. + Ensure comprehensive completion of incident reports. Notify the General Manager and...as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes… more
- Koniag Government Services (Washington, DC)
- …Time and Attendance, Position Description management, Performance Management, Employee/ Manager /HR Self- Service , and Enterprise Business Intelligence capability. ... through peer reviews and stakeholder collaboration. + Support change management, incident resolution, and continual service improvement by identifying and… more
- Marriott (Bethesda, MD)
- …are engaged by the department; This position reports to the Senior Manager , Legal IT Systems Operations. **Specific Expected Contributions** This position will ... in partnership with the Corporate IT discipline. . Manning on-site Help Desk and providing off-site systems support as business needs require, with initial… more