- GovCIO (Washington, DC)
- **Overview** The Helpdesk Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support for federal clients in a 24x7 environment. ... USD $120,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/7333/ service - desk - manager /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-Remote_ **ID** _2026-7333_… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager ...Lead incident response activities by coordinating with Service Desk Leads and technical support teams.… more
- AeroVironment (Germantown, MD)
- **Worker Type** Regular **Job Description** **Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest ... ensuring the overall stability and efficiency of end-user computing environments. The Service Desk Technician III collaborates closely with engineering teams,… more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... TYPE:_** Full-Time Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service solutions within … more
- Cayuse Holdings (Washington, DC)
- …+ Proficiency in using ticketing and incident management systems. + Experience Service Desk or Customer Service experience. **Our Commitment to you ... **Overview** **Job Title:** Service Desk Agent **Cayuse Company:** Cayuse...one year + Paid Time Off **Reports to: Delivery Manager ** **Working Conditions** + Professional remote office environment. +… more
- Serco (Washington, DC)
- …an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... Description & Qualifications** **Position Description & Qualifications** The Senior Manager , Service Operations oversees Serco North America's frontline… more
- Leidos (Arlington, VA)
- …for ITIL-based Tier 0-4 lifecycle support services within a 24/7, high-performance service desk environment. This role is responsible for driving measurable ... an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager **...Responsibilities + Lead the delivery of ITIL-aligned Tier 0-4 service desk operations in a 24/7 environment… more
- IntelliDyne (Washington, DC)
- …8 years IT experience + Minimum 6 years of management experience; preferred leading Help Desk or Service Desk environment + Bachelor's degree; IT related ... Deskside Support Manager - Tier 2 Status: Exempt Location: Washington, DC...Ensure compliance against contractual SLA targets. + Efficiently prioritize incident and service request tickets in alignment… more
- Marriott (Bethesda, MD)
- …tools. Deployment support resources will collaborate closely with the Global Command Center, Service Desk , and other support tiers to ensure timely and effective ... schedule may need to flex to earlier if business demands require. The Senior Manager , Deployment Support Resource -One Yield will play a critical role in supporting… more
- Leidos (Washington, DC)
- …are expected to have experience managing at least some of the below services: + Tier 1 Service Desk + Tier 2 Desk Side and VIP Support + Asset Management ... Great Adventure Awaits! Leidos is hiring a **Deputy Program Manager ** on the ESA V program. ESA V is...program provides a range of IT services, including help desk , deskside support, Windows workstation engineering and maintenance, managed… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a US ... Portfolio Manager Job Category: Engineering Time Type: Full time...with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed… more
- Marriott (Bethesda, MD)
- …in fostering a root cause-driven culture in partnership with ITSM Practice Owners, Service Desk Leaders, SRE teams, and product owners across the enterprise. ... Date:** 01/13/2026 This is a temporary position. Job Summary The Problem Manager , ITSM, is part of the Technology Experience Center chartered with supporting… more
- Johns Hopkins University (Baltimore, MD)
- …as a first responder for critical building issues and medical emergencies, and prepare incident reports as required. + Oversee front desk concierge staff and ... We are seeking a **_Building Operations Manager ,_** **_SNF Agora_** who will be responsible for...and resolve a complex range of student and faculty service matters and provide timely responses. + Establish relationships… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication ... Officer (ISSO), Information System Security Engineer (ISSE), Information Technology (IT) Service Desk , Computer Network Defense (CND) Analyst, Telecommunication… more
- Cayuse Holdings (Arlington, VA)
- …and Incident Reporting Portal (IRP) requirements. + Coordinate stakeholder and Service Desk processes and tool interoperability. + Define, measure, and ... The Case Management Analyst (CMA) supports the client's cyber incident report case management and workflows, as well as...and tracks requests for information (RFI) and requests for service . This position performs all duties and responsibilities in… more
- GovCIO (Washington, DC)
- …apart of our EPA ESSET team, providing team leadership, application support activities, and service desk support for the EPA Next Generation Grant System (NGGS). ... Infrastructure contractor (MAINES) on change planning, outage management, and incident and problem management. + Reports all activities and...on data analysis. + Maintains accurate records of all service desk related activities . + Coordinate… more
- Leidos (Washington, DC)
- …of the Navy-Marine Corps Intranet (NMCI), including cybersecurity services, network operations, service desk , and data transport. Ultimately, Leidos will support ... **Description** Leidos currently has an opening on the ' Service Management, Integration and Transport' (SMIT) Contract for a **Transport Field Network Lead**… more
- SAIC (Washington, DC)
- …O365 email systems or equivalent. + Work cooperatively with Federal and Contractor Service Desk , Incident Management Center, Desktop Engineering, Executive ... incident requests, restorations based on urgency, impact, priority, Service Level Agreements including assessment, assignment, queue monitoring, resolution, and… more
- Huntington Ingalls Industries (Arlington, VA)
- …Security awareness training modules. + Manages Password Management system in coordination with Service Desk . + Responds to IT Security trouble tickets generated ... 7,000 professionals worldwide delivers all-domain expertise and advanced technologies in service of mission partners across the globe. Mission Technologies is… more
- CACI International (Sterling, VA)
- …and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service Delivery Manager and Hosting Facility POCs **You have:** + Must be a ... interact with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed systems.… more