- TekSynap (Arlington, VA)
- …development and issuance of Service Desk operational reports; + Represent the Service Desk team in a customer-facing role; + Liaise with the ... designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service...Excellent communication and teamwork skills. **Overview** We are seeking Service Desk Team Leadto join… more
- Link Solutions Inc (Adelphi, MD)
- …CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be a US Citizen + Must ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- Huntington Ingalls Industries (Annapolis Junction, MD)
- …short video: https://vimeo.com/732533072 Summary HII, Mission Technologies is seeking an experienced Lead Service Desk Manager responsible for developing and ... classifications. What you will do + Responsible for training and coaching Service Desk team members on effective methods to research, troubleshoot, deliver… more
- General Dynamics Information Technology (Mclean, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Team Lead with GDIT. A career in enterprise IT ... operate. We are seeking a proactive and customer-focused Help Desk Team Lead to oversee...interpersonal and communication skills with a proven ability to lead a customer- service -oriented team . +… more
- NuAxis Innovations (Washington, DC)
- **IT Service Desk Quality Assurance Manager** Location...for federal clients are met or exceeded. Leadership & Team Management: + Proven ability to lead ... Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team ,...+ Quality Assurance Manager (QAM) with Enterprise IT Help Desk / Service Desk Background + The… more
- Amazon (Arlington, VA)
- …customers using Kuiper's satellite network. We have an immediate opening for a Deal Desk Manager to support the KGS team focusing on government customers around ... KGS deal development scaling approach. You will take the lead on finalizing contract terms for government opportunities, while...direction when needed). Key job responsibilities As the Deal Desk Manager, KGS you will guide the team… more
- William C Brown Inc (Bowie, MD)
- Service Desk Agent (Third Shift) EOE...each shift. + Any other duties assigned by the Team Lead or management. Position Requirements Qualifications ... Computer Center) We are currently seeking a Tier-1 Level Service Desk Analyst to support a large...Provide triage activities to direct issues to proper CSvD Service Group (Infrastructure Team , Tier-2 Team… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …the local Service Desk Lead as part of an integrated service desk and end-user support team . Required Qualifications: * Experience: Minimum of 3 ... Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician -… more
- CAI (Washington, DC)
- … procedures, products, and services + May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll Need** Required: + ... Full time **Worksite Flexibility** Remote **Job Summary** As a Service Desk Analyst, you will be responsible...performance metrics to achieve daily individual work goals and team monthly metrics + Preserve and grow your knowledge… more
- Marriott (Washington, DC)
- …major; no work experience required. **CORE WORK ACTIVITIES** **Supporting Management of Front Desk Team ** * Utilizes interpersonal and communication skills to ... office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and...Encourages and building mutual trust, respect, and cooperation among team members. * Serves as a role model to… more
- Link Solutions Inc (Adelphi, MD)
- …for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be... Lead incident response activities by coordinating with Service Desk Leads and technical support teams.… more
- William C Brown Inc (Bowie, MD)
- …(ie Remedy) CRQ/WO/INC/KMS management. + Hands on experience being part of an IT service desk team . + Excellent written and communication skills required; ... Service Desk Agent EOE Statement We... Service Desk Agent EOE Statement We are an equal...Work with customers to collect information about problems and lead customers through diagnostic procedures to determine the source… more
- ARAMARK (Potomac, MD)
- …Supervisor, you will work under the direction of the Front Desk Manager to lead the front desk team in delivering smooth and efficient check-in/check-out ... **Job Responsibilities** + Supervise daily operations of the front desk to ensure smooth and efficient guest service...or hospitality experience + 1+ year of supervisory or team lead experience (preferably in a hospitality… more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... Tier 1 Help Desk Analyst Arlington, VA . Information Technology Join...(MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by… more
- Guidehouse (Silver Hill, MD)
- …written outage notifications and updates to incident stakeholders. + Conduct continuous improvement service desk support and update knowledge base as required. + ... tickets. + Perform proactive network and systems monitoring. + Assist in restoring service when outages occur. + Review tickets daily and reprioritize as needed to… more
- Link Solutions Inc (Frederick, MD)
- …CCNA Security, GICSP, GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote connection and troubleshooting ... Services and Development. Link Solutions is seeking a Help Desk Support Analyst (Senior-Level) to join our team...will work as part of Tier 1 and 2 service teams to ensure a timely response to … more
- Motion Recruitment Partners (Arlington, VA)
- …staff, members, and clients. Strong presentation skills are a plus, as you may eventually lead IT orientations for new team members. The company is located in ... Help Desk - Hybrid Washington DC Arlington, Virginia **Hybrid** Contract...verbal and written communication + High level of customer service and interpersonal skills Applicants must be currently authorized… more
- Amazon (Arlington, VA)
- …satellite network. We have an immediate opening for a Head of our KGS Deal Desk to support the KGS team focusing on government customers around the world, ... KGS deal development scaling approach. You will take the lead on designing deal structures, business terms, guardrails, guidelines,...business outcomes. * Hire, develop, and train the deal team on best practices and guidelines to follow for… more
- Deloitte (Washington, DC)
- …IT Operations Center to resolve problems. + Initiate and lead the crisis action team for critical issues with their service lane. + Act as the primary ... Our Deloitte AI & Engineering team to transform technology platforms, drive innovation, and...issues. + Collaborate and maintain continuous communications with other service leads (Network, Service Desk ,… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... box for DISA ASI messages, coordinate with the ASI team , and process JSP ASI requests. + Oversee all...to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center… more