- CompuCom (Annapolis, MD)
- …that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We're looking for a Service Desk Tech III to join our team. Our Service Desk ... I.5 agents + Review and approve incident escalations and assignments outside of Service Desk . Ensure appropriate documentation and assignment group. + Monitor… more
- General Dynamics Information Technology (Washington, DC)
- …Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means ... At GDIT, people are our differentiator. As a Help Desk Technician you will help ensure today...IT incidents and problems in general accordance with IT service management principles such as ITIL (IT Infrastructure Library).… more
- Link Solutions Inc (Adelphi, MD)
- …appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at Adelphi, ... Top Secret Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Intermediate-Level) will...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution.… more
- Link Solutions Inc (Adelphi, MD)
- …and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Technician (Associate-Level) to join our team at Adelphi, ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Technician (Associate-Level) will...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue resolution.… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …2 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician III Transform technology into opportunity as a ... Technician you will help ensure today is safe and tomorrow is smarter. HOW A HELP DESK TECHNICIAN III WILL MAKE AN IMPACT * Provides technical support and… more
- Chenega Corporation (Washington, DC)
- **Req ID:** 37918 **Summary** ** Service Desk Technician Tier 2** **Washington, DC** Are you ready to enhance your skills and build your career in a rapidly ... career to the next level! SecuriGence is seeking a ** Service Desk Technician Tier 2**...support continuity. + Escalate unresolved technical issues to Tier III or engineering teams, providing detailed documentation of troubleshooting… more
- Lumen (Washington, DC)
- …we digitally connect the world and shape the future. **The Role** The Operations Technician III - Federal is a highly skilled network operations professional ... to work independently in a 24x7 call center environment, the Operations Technician III demonstrates ownership, accountability, and leadership in resolving… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier- III support as required for ... Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to assist in directing and managing the...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + Must be ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as...serve as the primary escalation point for customer and technician issues and will interface with the Program Manager… more
- TekSynap (Arlington, VA)
- …**RESPONSIBILITIES** + Serve as the central coordinator for JNOSC operations, overseeing both Tier III service response/help desk and service restoral ... our team supporting DISA JSP ETM in Arlington, VA. TekSynap is a fast-growing high- tech company that understands both the pace of technology today and the need to… more
- NuAxis Innovations (Washington, DC)
- …IT customer support environments. This position requires proven experience supervising service desk /IT operations teams, ensuring quality of service ... is our Passion. People are our Purpose.** We know tech , but we love people. NuAxis is home to...Operations roles. + Demonstrated experience supervising enterprise IT Help Desk or Service Desk operations.… more