- Cogent Infotech (Washington, DC)
- …of Work TSR Call Center Support Desk Deployment Perform in a Technology Service Desk environment that assists House offices staff on campus primary offices ... Position: TIER II Onsite Deployment Location: Washington DC DESCRIPTION/SPECIFICATIONS/SCOPE...Resources (HIR) is seeking contractor support for providing Technical Service Support to staff of the Client Scope for… more
- NuAxis Innovations (Washington, DC)
- ** Tier 1 - IT Service Desk Representative** Location **Washington, DC** \# of openings **10** Salary Range (Min-Max) **00** **We are a federal IT company ... team NOW! We are currently seeking a talented and motivated ** Tier 1 - IT Service Desk Representative** for a Full-Time position. **Overview:** The IT … more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- NuAxis Innovations (Washington, DC)
- …** for a Full-Time position. **Overview:** The Senior Technical Lead for Tier 1 will oversee service desk operations, ensuring seamless user experiences ... **Senior Technical Lead - Tier 1 ** Location **Washington, DC** \#...and drive user satisfaction. + Mentor and coach help desk technicians. + Interface with Tier 2… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, Lebanon ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- TekSynap (Washington, DC)
- …programming skills. + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team supporting ... request tickets and provide daily updates. + Provide a service desk call center support from 0600...- 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk Technician Beltsville,...ACD, and other system processes. + Answer the customer service and help desk telephone lines with ... Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support...CCI ACDD and effective and timely management of all service tickets. This position will follow all procedures outlines… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- General Dynamics Information Technology (Arlington, VA)
- …Active Secret clearance + **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1 , Tier 2 and/or Tier 3 ... OUR HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance to computer users. + Answers… more
- GovCIO (Sterling, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4964/journeyman- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...access control and security procedures + Process and track service requests using ITIL-based incident management + Support video… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- SAIC (Washington, DC)
- …internal staff. + As an integral point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to assist with the processing of ... within the US.** **Responsibilities:** + Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self- service… more
- Link Solutions Inc (Frederick, MD)
- …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000- 1 :2018, ISO 27001:2022 certified and appraised for CMMI ML3...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- TekSynap (Silver Spring, MD)
- …or via the web queue, including chat or Instant Message, when implemented. + Open service desk tickets and ensure proper information is collected from user and ... BPA in Silver Spring, MD. The FDA IT Help Desk Contract provides support for enterprise IT service...Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including… more
- General Dynamics Information Technology (Elkridge, MD)
- …+ Polygraph **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support,Systems Support ... CompTIA Security + certified (DoD 8570 IAT Level II) - CompTIA **Experience:** 1 + years of related experience **US Citizenship Required:** Yes **Job Description:**… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
