- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- NuAxis Innovations (Washington, DC)
- …motivated ** Service Desk Manager** for a Full-Time position. **Summary:** The Service Desk Manager oversees Tier 1 and Tier 2 service ... Desk Manager** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal... desk KPIs. + Drive knowledge management, self- service portal adoption, and Tier 0 enablement… more
- CompuCom (Annapolis, MD)
- … service to changes in demand. + Led Tier 1 & Tier 2 service desk teams. + Proven people management and leadership skills and at least 12 months ... agreed internal and customer procedures and standards. + Train, coach and mentor Service Desk Analysts (Level 1 - 2), including career development. Oversee… more
- Chenega Corporation (Arlington, VA)
- Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under the ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff....issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- Koniag Government Services (Washington, DC)
- Tier 1 Network Administrator Washington, DC, USA Req #283 Wednesday, April 30, 2025 **Arlluk Technology Solutions,** a Koniag Government Services company, is ... seeking a Tier 1 Network Administrator to support **ATS**...and monitoring tools + Understanding of ITIL processes and service desk operations **Key Skills:** + Strong… more
- GovCIO (Sterling, VA)
- …referral to this job (https://careers-govcio.icims.com/jobs/4964/journeyman- service - desk -administrator/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active...support documentation. + Support Microsoft Windows environments and resolve Tier 1 hardware and software problems with… more
- COMSO, Inc (Fort Meade, MD)
- …hour a day Shift (0600 - 2200) Help Desk support as defined by first response/ Tier 1 support. + Work with a small team providing service availability ... Help Desk Level 0 (PIPELINE) - TS/SCI w/ Polygraph...communicate outage information to co-workers and customers + Provide tier 1 response to customer service… more
- Tesla Laboratories. Inc. (Washington, DC)
- …on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1 -3 support. Tasks include maintaining and managing ... walk-up requests for IT support as part of a Service Desk operation + Ensure all time...Bachelor's degree or certification in IT related field + 1 + years of relevant work experience + Prior IT… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... Desk or IT Support role, with at least 1 year in a leadership or supervisory capacity, and...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- Link Solutions Inc (Frederick, MD)
- …and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to ... "Mission First, Customer Always". We are ISO 9001:2015, ISO 20000- 1 :2018, ISO 27001:2013 certified and appraised for CMMI ML3...GSEC, SSCP, etc.). + 5-7 years experience within a Help/ Service Desk environment. + Experience with remote… more
- Motion Recruitment Partners (Washington, DC)
- …DC.** **Experience:** + Must have a minimum of 5 years of experience providing desk side and/or service desk IT support, specializing in troubleshooting ... Mobile Device IT Administrator - Tier III Washington, DC **Onsite** Contract to Hire...networking. + CompTIA A+ certification may be substituted for 1 year experience. **Duties:** + Responsible for providing IT… more
- CoStar Realty Information, Inc. (Arlington, VA)
- Tier 2 IT Support Specialist- Arlington, VA Job...access control. + Document problems and solutions in the Service Desk ticketing system. + Maintain an ... and offers a schedule of 4 days on-site and 1 day remote. **Responsibilities** + Provide guidance, assistance, coordination...+ 2+ years of experience in corporate IT or Service Desk role. + Proficiency with Windows… more
- Washington Metropolitan Area Transit Authority (Washington, DC)
- …(4) additional years of relevant experience pertaining to this role in managing help desk /call center service desk and supervisory experience in business ... five (5) years of progressively responsible experience in managing service desk activities. + Must include three...customers across multiple locations. + Provides Operation Management of Tier 1 and Tier 2… more
- Koniag Government Services (Washington, DC)
- …facilities and cloud service providers facilities. **O&M Shared Service and Help Desk Services such as:** + Provide Tier Zero (0), One ( 1 ), Two ... balancers, servers, hubs As requested via Work Orders and Service Desk Tickets. + Integrate and deploy...Desk Services phone line in the following order: Tier Zero (0), Tier One ( 1… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more
- M. C. Dean (District Of Columbia, DC)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... and cybersecurity industries. Responsibilities **Position Summary** The Systems Administrator 1 is responsible for the day-to-day management, maintenance, and… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... for the better. We are seeking a **System Administrator 1 ** to join our **Security and Electronic Systems (SES)**...to:** + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem… more