- NuAxis Innovations (Washington, DC)
- … Desktop /Technical Support Specialist** for a Full-Time position. **Overview:** The Tier 2 Desktop /Technical Support Specialist will manage ... ** Tier 2 - Desktop /Technical Support Specialist** Location **Washington, DC** \# of openings **15** Salary Range (Min-Max) **00** **We are a federal IT… more
- TekSynap (Andrews Air Force Base, MD)
- …and improvement of queue management procedures and best practices. + Provide occasional Tier 1 desktop support as needed. **REQUIRED QUALIFICATIONS** + ... volume, resolution time, and SLA adherence. + Collaborate with Desktop Support Technicians to identify recurring issues...+ A bachelor's degree and 4 years of experience, 2 years of which must be IT-related. Additional experience… more
- TEKsystems (Washington, DC)
- **1 year of desktop support experience required** Description Provides Tier 1- 2 desktop support (telephone, deskside, remote) to users in HW, ... of experience with at least one year specialized in desktop support - Specialized experience includes imaging...imaging of new systems, system deployment and refresh, and Tier 2 support of standard… more
- SAIC (Washington, DC)
- …AND EDUCATION REQUIREMENTS: MUST POSSESS A HIGH SCHOOL DIPLOMA AND 2 YEARS OF TIER 2 DESKSIDE SUPPORT EXPERIENCE. DIPLOMA MAY BE SUBSTITUTED WITH 5 ... Department of Transportation Headquarters' Building. SAIC is looking for an Executive/VIP Desktop Support Technician to provide day-to-day process and technical … more
- TAD PGS, Inc. (Laurel, MD)
- …at least 5+ years of recent IT related work experience + Must have at least 5 years Tier 2 IT Technical support experience + Must be able to obtain Secret ... We have an outstanding Contract position for anIT Desktop / Field Services Technicianto join a leading...seeking an IT Field Services Technician to help us support the information technology needs of the nation's leading… more
- NuAxis Innovations (Washington, DC)
- …Tier 2 ** for a Full-Time position. **Overview:** The Senior Technical Lead for Tier 2 will lead technical support staff across field and user ... efforts, lifecycle operations, and regional response coordination. **Key Responsibilities:** + Supervise Tier 2 field engineers and support technicians. +… more
- TekSynap (Washington, DC)
- …for IT support and additional services which include Tier I support , desktop support , image development, imaging, access and identity management, ... - 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2 ...operating procedures (SOPs) for end users and end user support . + Experience in desktop application management,… more
- M. C. Dean (Annapolis Junction, MD)
- …endpoint devices. The position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of virtual hypervisors to include VMware and Hypervisor. + Support configuration and maintenance of Virtual Desktop … more
- General Dynamics Information Technology (Mclean, VA)
- …EXPERIENCE** (work schedule 7am-3:30pm): + Demonstrated experience in providing Tier 1 and Tier 2 IT support on mission IT systems and networks on ... support or help desk roles + Demonstrated experience in providing remote desktop support to resolve critical IT-related issues + Demonstrated experience… more
- M. C. Dean (District Of Columbia, DC)
- …networks + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation as needed + Communicate with customers, ... industries. Responsibilities **Job Duties and Responsibilities:** The Systems Administrator 2 is responsible for the day-to-day management, maintenance, and … more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support ... DC area firms and continues to grow. We are actively hiring a Technical Support Analyst, Staff with TS/SCI clearance and polygraph to join our Mission Technology… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...(U) Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and… more
- Diversified (Washington, DC)
- …desk tickets, phone, email, or in-person walk-ups. + Provide Tier 1 and Tier 2 support for hardware, software, operating systems (Windows, macOS), and ... This hybrid role combines the day-to-day responsibilities of a Tier 1- 2 IT Support Technician...+ years of experience in an IT help desk, desktop support , or systems support … more
- Link Solutions Inc (Frederick, MD)
- …Analyst will support and manage the functionality and efficiency of desktop computers supporting the PM SMD's operations. The Analyst will provide various ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...and related peripherals. They will work as part of Tier 1 and 2 service teams to… more
- COMSO, Inc (Annapolis Junction, MD)
- …of knowledge articles, documentation, and work instructions used by the SCCM, server, desktop teams, Tier 2 /3 Help Desk technicians and remote/deployed ... solutions for workforce development, and exceptional operations and production support . We were founded in 1988, and remain a...needed to resolve issues + Proficient with troubleshooting Windows Desktop and Server OS + Managing a desktop… more
- Leidos (Bethesda, MD)
- …the environment + Implement major system upgrades as designed and approved + Coordinate with other Tier 2 and Tier 3 teams for testing and deployment of ... of servers located in offsite data centers. + Provide Tier 3 operations support and be able...service inquiries and problems. + Experience working as a Tier 3 system administrator: familiar with using desktop… more
- CACI International (Annapolis Junction, MD)
- …1 (Help Desk) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing ... System Administration - Tiered Support Job Category: Information Technology Time Type: Full...experience with Service Management (ITSM). + If assigned to Desktop & Enclave Services: + Understanding of concepts such… more
- General Dynamics Information Technology (Mclean, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2 /3 support of Unix/Windows workstations and servers, including Web ... w/Poly cleared Sr Systems Administrator joining our team to Support our intelligence customer in McLean-Langley, VA as the...of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3… more
- Chenega Corporation (Arlington, VA)
- …to the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a high-visibility technical office. This role ... downtime and disruption. **Responsibilities** + Provide onsite and remote Tier II support to all users, with...Engineering, Business, or Communications) OR + Associate degree with 2 + years of relevant IT experience OR + High… more
- BAE Systems (Fort Meade, MD)
- …and resolution of problems + Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems + Provide ... to succeed. We offer a flexible work environment to support the balance in your life and keep you...HTTP server, Tomcat + Centrify/Delinea + FreeIPA + Remote desktop tools (VNC, X11)au + Advanced TCP/IP network principle… more