- CACI International (Arlington, VA)
- …Acceptable Quality Levels of team performance. + Escalate incidents to advanced help desk (eg, Tier III ) support as appropriate and partner with senior ... and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. The candidate will provide… more
- General Dynamics Information Technology (Fort Meade, MD)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,Troubleshooting **Experience:** 7 + years...at Tier I/II. Efficiently escalates incidents to Tier III when required. + Documents incident… more
- ManTech (Washington, DC)
- …opportunities for advancement. Currently, **ManTech** is seeking a motivated, career and customer-oriented ** Help Desk Manager III ** to join our team in ... but are not limited to: ** + Directs the Help Desk Team to meet specific customer...Desk Team members + Monitor problem management and tier escalation procedures to deliver efficient query and complaint… more
- Leidos (Washington, DC)
- …Associate opportunity supporting our AmeriCorps ITMS contract in the Washington, DC area. The Help Desk Tier II professional will provide technical support ... and updated information to maintain the Help Desk SOPs and Training manuals for Tier ...for Tier I support. + Works with Tier I/ III and other groups to resolve… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier 2 (Escalation) ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I ( Help Desk ) problem… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- Farfield Systems (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher is required.4. CISSP Certification is required....for implementation, troubleshooting and maintenance of IT systems2. Provide Tier 1 ( Help Desk ) problem… more
- ARSIEM (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 ... degree. + DoD 8570 compliance with Information Assurance Technical (IAT), Level III or higher, is required. + CISSP Certification is required. Clearance Requirement:… more
- Leidos (Arlington, VA)
- …critical ticket outages, updates, and resolution + Coordinate maintenance and repair with help desk + Submit tickets for troubleshooting problems with circuits ... within the customer facilities + As needed, escalate for Tier III level support + Monitor status...in analysis testing and troubleshooting circuits + Experience with help desk support and operation. + TS/SCI… more
- Kennedy Krieger Institute (Baltimore, MD)
- …, provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... efficiency, growth and control. This position, in collaboration with the Network Engineer III , takes the lead on monitoring and resolving issues as they arise within… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …articles, documentation, and work instructions used by the Malware, server, desktop teams, Tier 2/3 Help Desk technicians and remote/deployed units. WHAT ... differentiator. As a Trellix ePO System Administrator you will help ensure today is safe and tomorrow is smarter....protection across multiple air-gapped networks. HOW A SYSTEM ADMINISTRATOR III WILL MAKE AN IMPACT * Installing and configuring… more
- CACI International (Annapolis Junction, MD)
- …lower level employees + Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests + Interacts ... to complicated user questions + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders + Escalate complex issues… more
- Leidos (Washington, DC)
- …management, desktop PC installation, monitors, KVM's, and laptop imaging and issuance. + Provide Tier II/ III service support to customers in person and over the ... provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military… more