- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Guardian Life (Holmdel, NJ)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- TD Bank (New York, NY)
- …of the Bank, including assessment of the strength of sponsor/asset manager, Agent Bank (as applicable), robustness of risk management systems and surveillance, ... structures and recommends strategies for minimizing risk, adjusting exposure on an Agent or sponsor/asset manager basis; acts as a crosser of approval/decline of… more
- Guardian Life (Holmdel, NJ)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Northwell Health (New York, NY)
- …part being imaged. Ensures proper coil positioning. Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4.Administers intravenous (IV) and ... that there are no contraindications to administration of the IV contrast agent . Calculates contrast dose based on patient's weight. Performs venipuncture of the… more
- Research Foundation CUNY (New York, NY)
- …by the Director + Maintain and update worksite and internship descriptions + Call and/or visit worksites regularly to ensure compliance with funder requirements and ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- Research Foundation CUNY (New York, NY)
- …Associate Program Director is also responsible for facilitating or delivering programs that call for their level of expertise in music production, with expertise in ... society's most pressing challenges. RFCUNY serves as a fiscal agent and works closely with all the CUNY campus...of agreements where RFCUNY is named as a fiscal agent ; setting up award accounts; preparing sub-awards and assisting… more
- JPMorgan Chase (New York, NY)
- …by analyzing problems affecting operations. + Participate in after-hours releases and on- call rotation schedules. + Represent the Telecom Team to troubleshoot and ... scripting, S3 Storage Solutions, DynamoDB, CloudWatch, Queues and Routing Profiles & Agent and Agent Hierarchy Administration. + Proficiency in Infrastructure as… more
- Duolingo (New York, NY)
- …, you can expect to move quickly, prototype boldly, and experiment often! Video Call Area As a software engineer in the Video Call Area, you'll ... by chatting with Lily (https://www.youtube.com/watch?v=MMFST3TFsF4) , a real-time conversational agent . You'll combine cutting-edge AI with playful design to quickly… more
- CGI Technologies and Solutions, Inc. (New York, NY)
- …purposes. * Interface with passport applicants at Agency/Center Information and Will- Call counters: o At the Information Station, ensure appointment is scheduled; ... completed transactions and run designated reports. * Assist with Acceptance Agent training: prepare training materials, conduct "meet-and- greets," set-up training… more
- TD Bank (Tinton Falls, NJ)
- …and procedure for Customer Authentication + Acts as Dual Control agent when required + Follows all required open/close procedures **Employee/Team Accountabilities:** ... our best to communicate outcomes to all applicants by email or phone call . **Accommodation** TD Bank is an equal opportunity employer. All qualified applicants will… more
- Pfizer (New York, NY)
- …+ **Business engagement:** Build strong relationships end customers to understand call workflows, identify pain points, and translate needs into product requirements ... of 6-10 (data science, ML engineering, full-stack, solution architecture, UX, agent ops, business translators) through iterative development cycles + **Release… more
- Compass Group, North America (New York, NY)
- …meaningful career. **Job Summary** Schedule Monday-Friday, 12PM-9PM The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional ... and Trading Floors to provide coverage and support during PTOs and sick call outs. *Learn EMS reservation system to assist with room bookings and re-confirmations… more