- City of New York (New York, NY)
- …Program (HEAP), is recruiting for two (2) Community Associate, to function as Customer Service Monitors, who will throughout the City, perform the following: ... - Act as liaison between HRA units, city agencies, customers, and community organizations in order to resolve heat-related problems and process applications. - Research client inquiries and drafts correspondence accordingly. - Provide information and technical… more
- MTA (New York, NY)
- …of the public transportation network on which NYC depends. As an Associate Transit Customer Service Specialist, you will monitor intake queues, review, and ... Associate Transit Customer Service Specialist Series ( Customer...identify trends, detect problems, check on SLAs and KPIs, monitor case queues, and help guide policy. You will… more
- City of New York (New York, NY)
- …needs. - Manage dispatch staff to ensure strategic direction, efficiency, and excellent customer service . - Monitor attendance trends and probation reports. ... shifts. - Ensure coverage for emergency situations (weather events, Maximo updates). Service Request Management - Monitor high-priority service requests… more
- NJ Transit (Neptune, NJ)
- …Garage Management to ensure operators maintain routes and time points and provide quality customer service . + Monitor and document daily operation of the ... in the field. Responsible for all dispatch office functions, including providing customer service on the telephone, in person, and in the field. Provides… more
- City of New York (New York, NY)
- …Division and department goals. - Continually evaluate and provide constructive feedback to customer service staff. - Monitor individual work quality, ... and transparently to instill public confidence and encourage compliance while providing exceptional customer service . The Customer Operations Division has an… more
- MTA (New York, NY)
- …and Signals, Positive Train Control, GCT), stations operations and cleanliness, and customer service . Establish, oversee and monitor progress toward ... strives to provide a safe and reliable commute, excellent customer service , and rewarding opportunities to its...between failures, consist of compliance, equipment and facility cleanliness, customer satisfaction. + Monitor and assess the… more
- City of New York (New York, NY)
- …the development of a skilled, courteous and efficient Call Center; review and monitor Customer Service Representatives calls (live and recorded) to ... calls directly and via staff escalation to resolve all customer water and sewer related concerns; monitor ...efforts and projects; address 311 referrals and other related service requests; enforce the Uniformed Code of Conduct and… more
- City of New York (New York, NY)
- …to ensure compliance. --Provide oversight of permit application review process and related customer service functions. --Manage, monitor and prepare QPR ... (Quarterly Progress Reporting). --Provide administrative supervision of staff including approval of time and performance evaluations. Administer technical, safety and policy training. Preferred Skills: - Ability to work with a team of diverse professionals. -… more
- Royal Farms (Brick, NJ)
- Description: The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and ... including food service , point of sale duties, customer service , general housekeeping, and other related...items. Pull expired items, document, and discard * Perform customer fuel transactions and monitor activities at… more
- Wolters Kluwer (New York, NY)
- …your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)** **What We Offer: ** The Customer Service Coordinator role offers growth potential ... and amazing benefits. **What You'll be Doing:** As a Customer Service Coordinator, you will utilize your...supervisors. + Create and deliver in-depth training programs. + Monitor and evaluate performance metrics to identify areas for… more
- DuPont (Parlin, NJ)
- …team based on-site at the **Parlin, NJ** site is seeking a highly motivated ** Customer Service Specialist** (CSS) to deliver excellent customer service ... advanced product knowledge, interprets questions/requests and ensures proper resolution. The Customer Service Specialist has complete ownership of the order… more
- City of New York (New York, NY)
- …Twitter, Facebook, Instagram and YouTube. DCWP's Licensing Division is seeking a Senior Customer Service Representative with strong customer service , ... established policy and procedures. - Under supervision, prepare and monitor reports. - Monitor and provide coaching...and provide coaching to other staff. - Provide high-volume customer service to licensing applicants in person… more
- Blue Industries (North Brunswick, NJ)
- Customer Service Representative - New Jersey Blue Star Glass Founded in 2007, Blue Star Glass, Inc. is a commercial architectural glass fabricator with ... service , and our talented team. We are currently seeking a full-time Customer Service Representative for our North Brunswick, NJ location. This role is… more
- AAA Mid Atlantic (Middletown, NJ)
- Are you a customer -centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine! As an Automotive Service ... force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong… more
- Robert Half Finance & Accounting (Freehold, NJ)
- …protocols to handle escalations and complex issues effectively. * Monitor customer feedback and suggest improvements to enhance service quality. * Ensure ... Medical, Dental, Vision + Paid time off We are looking for a dedicated Customer Service Representative to join our team in the Freehold, New Jersey area. In this… more
- American Airlines (New York, NY)
- …support through a variety of mechanisms in order for them to deliver superior customer service + Coaches and mentors frontline team members in skill development, ... customer service elevation and company culture behaviors...solutions, conclusions or approaches to problems + Ability to monitor and assess performance of self, team members and… more
- Adecco US, Inc. (Edison, NJ)
- Adecco is assisting a client in Edison, NJ in their search for a Customer Service Representative. This is a contract to hire opportunity with weekly pay at ... **$18.50** an hour. As a Customer Service Representative, you will ensure that...* Diagnose, assess, and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods… more
- IT Concepts (New York, NY)
- …spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- ... facilities may be located and require onsite services. A Customer Service Engineer is able to quickly...support of local and wide area network services. + Monitor open tickets in VA's ServiceNow customer … more
- BJs Wholesale Club (Edison, NJ)
- …merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members: + Carry out job ... grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and… more
- City of New York (New York, NY)
- …candidate will oversee the Customer Experience Unit (CEU) along with the agency's customer service agents who work in the Call Center, CEU, and Client ... primary objectives of this position are to deliver outstanding customer service while improving the efficiency of...responsibilities will include but are not limited to: - Monitor and Evaluate Performance: Monitor team performance,… more