- JPMorgan Chase (Charlotte, NC)
- The Quality Assurance (QA) Team is an integral part of the Controls environment and is responsible for conducting a continuous review against internal Know ... sustain improvements as they are made. As a KYC Quality Assurance Tester within the Quality...be responsible for conducting a continuous review of internal Know Your Customer (KYC) standards, procedures, and… more
- TTEC (Concord, NC)
- Your potential has a place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working hybrid as needed by the business in ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- First Horizon Bank (Charlotte, NC)
- …or Nashville, TN **Job Overview:** We are seeking a meticulous and process-driven Marketing Quality Assurance (QA) & Process Specialist to take ownership of ... quality control and operational consistency across all marketing activities....and approval workflows + Oversee QA for complex cross-functional customer journeys involving multiple teams and touchpoints + Set… more
- Coinbase (Charlotte, NC)
- …channels and in written narratives as necessary * Incorporate feedback from Quality Assurance Team * Maintain detailed documentation to demonstrate compliance ... function efficiently, comply with regulatory requirements, and consistently deliver high- quality resolutions. As a Senior Analyst, Compliance TMS Quality… more
- Coinbase (Charlotte, NC)
- …services * Advanced experience in project management, analytics or quality assurance . * Advanced degree in business, finance, customer experience and/or ... a high functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its...an individual who has a passion for making the customer experience seamless and fantastic. You have a strong… more
- Deloitte (Charlotte, NC)
- …threshold tuning, customer /account/transaction data modelling, management and quality assessment, model validation, and/or Know -Your- Customer ... documentation, scope of work, resource planning, design, implementation, and quality assurance . + Facilitate technical skill-building within the… more
- Coinbase (Charlotte, NC)
- …and other operational support partners (ie Workforce Management, Vendor Management, Analytics, Quality Assurance , etc.) you will create and scale operational ... a driving force behind our Anti-Money Laundering (AML) operations, managing centralized Quality Control (QC) programs that span multiple teams, with hundreds of… more
- Walmart (Kannapolis, NC)
- …and monitoring asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to ... Models, enforces, and provides direction and guidance to Associates on proper Customer /Member service approaches and techniques to ensure Customer /Member needs,… more
- Walmart (Statesville, NC)
- …and monitoring loss prevention and safety controls overseeing safety operational and quality assurance reviews developing and implementing action plans and ... of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales… more
- Walmart (Indian Trail, NC)
- …and monitoring asset protection and safety controls; overseeing safety, operational, and quality assurance reviews; developing and implementing action plans to ... Models, enforces, and provides direction and guidance to Associates on proper Customer /Member service approaches and techniques to ensure Customer /Member needs,… more
- Bank of America (Charlotte, NC)
- …Management + Customer and Client Focus + Process Performance Measurement + Quality Assurance + Risk Management + Adaptability + Fraud Management + Interpret ... Management + Reporting **Line of Business Job Description** Anti Money Laundering (AML) Know Your Customer /Client Due Diligence (KYC/CDD) is part of the Global… more
- First Horizon Bank (Charlotte, NC)
- …Functional Demo: Ability to demonstrate functional delivery to business proponents. + Quality Assurance : Ensure that all Salesforce implementations meet ... understanding between groups + Is collaborative and has strong customer experience mindset + Comfortable working in an agile...growth mindset + Must champion the importance of the quality and accuracy of data and information leveraged by… more
- ITW (Charlotte, NC)
- …our culture of respect, trust, and integrity. + Documents actions by completing quality assurance forms consistently and accurately. + Accurately reports daily ... 51 countries. For over 100 years, we've delivered innovative, customer -focused solutions in industries ranging from automotive and aerospace...over the world, and we are never, whether we know it or not, more than a few steps… more
- Bank of America (Charlotte, NC)
- …Development + Business Acumen + Continuous Improvement + Innovative Thinking + Quality Assurance **Shift:** 1st shift (United States of America) **Hours ... meaningful values and insights + Performs quantitative techniques and analysis on customer , transaction, and performance data with the guidance from other analysts… more
- Bank of America (Charlotte, NC)
- …work across the investigative team **Skills:** + Coaching + Fraud Management + Quality Assurance + Regulatory Compliance + Investigation Management + Policies, ... include providing coaching and inputs to investigators to improve case quality , ensure all cases are sufficiently investigated and findings are adequately… more
- Walmart (Denver, NC)
- …implementing and monitoring asset protection and safety controls maintaining quality assurance standards overseeing safety andoperational reviews developing ... and guidance to hourly Associates and managers on proper Customer service approaches and techniquesto ensure Customer ...the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity-… more
- Grant Thornton (Charlotte, NC)
- …including performance reviews, task delegation, project scheduling, project financials, quality review, and client management. + Manage, develop, train, coach, ... Independent reviews + AML and OFAC risk assessments + Customer risk rating model development + Transaction model and...certified public accounting (CPA) firm that provides audit and assurance services ― and Grant Thornton Advisors LLC (not… more
- Bank of America (Charlotte, NC)
- …management and mitigation planning readiness, change adoption, stakeholder management, and quality assurance + Analyzes current state processes, existing ... requirements + Cross functional with strong business analysis, problem solving, quality management and organization skills + Participate in and drive collaborative… more
- Bank of America (Charlotte, NC)
- …statuses, opportunity identification, and planning efforts + Oversees development, delivery and quality assurance for data science use cases delivered to the ... improve portfolio risk, profitability, performance forecasting, and operational performance for customer products and related divisions such as credit cards. Key… more
- Compass Group, North America (Belmont, NC)
- …standards. + Coordinates or completes preparation of client deliverables, reports, quality assurance documentation. + Assigns and oversees special project ... associates embody greatness through their actions, natural passion for quality , and a can-do attitude. The opportunity for greatness...is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please… more