- Amazon (New York, NY)
- …helping customers achieve their full potential? Do you have the contact center (CCaaS) and customer experience knowledge, enterprise expertise, and ... our customers, and working across AWS as #OneTeam. The Customer Experience specialist team helps customers learn...fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category.… more
- Capgemini (New York, NY)
- …Engagement * Serve as the lead architect across large-scale transformation programs in the contact center and customer service domain. * Support pre-sales ... voice, chat, messaging, email, and social channels. * Design customer journeys, IVR flows, call routing strategies, and agent...with cloud platforms (AWS, Azure, GCP), contact center analytics, and unified communications. * Experience … more
- Capgemini (New York, NY)
- …Capgemini Invent, you will support and deliver end-to-end transformation initiatives across contact center operations, customer service, and service ... strategies aligned to broader enterprise goals (eg, cost transformation, customer experience , digital enablement). . Design target...product management, and/or internal consulting with a focus on customer service, contact center , or… more
- Capgemini (New York, NY)
- …team, you will lead strategic initiatives that reshape how organizations design and deliver customer service and contact center experiences. You will manage ... advisor to client executives, shaping strategic roadmaps for contact center modernization, service operating model evolution, and customer engagement… more
- Amazon (New York, NY)
- …- 5+ years of experience building integrations across WFM, CRM, and contact center solutions or experience with communications protocols and APIs ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...Team is made up of deep CX and Enterprise Contact Center domain experts who work directly… more
- Amazon (New York, NY)
- …Science, Engineering, related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect ... business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise...Service) at enterprise scale in a contact center environment - 3+ years hands-on coding experience… more
- Amazon (New York, NY)
- …candidate has enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to ... professional. Basic Qualifications - At least 5 years of selling into the customer experience / contact center space - 5+ years of developing, negotiating… more
- Amalgamated Bank (New York, NY)
- …and source relevant training modules that would benefit the Contact Center 's development and performance. Knowledge, Skills and Experience Required: + A ... Assurance Analyst, you should have excellent knowledge of Call Center procedures and expertise in the customer ...to, and daily in-person attendance is required for, the contact center , branch service roles, and general… more
- CenterLight Health System (Ridgewood, NY)
- …their central focus and finds innovative ways to provide an exceptional experience . + Develops and maintains positive " customer " relationships (" customer ... delivery of nursing services in the Diagnostic & Treatment Center (DTC) and Day Health Center (DHC)....(1) year from date of hire or transfer. + Customer Service experience required. + Minimum of… more
- CUNY (New York, NY)
- …degree in English, English Education, Writing Studies, or Rhetoric and Composition. + Leadership experience in a college Writing Center , Learning Center , or ... Assistant Director of the Rockowitz Writing Center (Academic Resource Center Specialist) **POSITION...from all backgrounds to engage in a rigorous educational experience that prepares them to become leaders and innovators… more
- Allied Universal (White Plains, NY)
- …adapt to changing priorities **PREFERRED QUALIFICATIONS (NICE TO HAVE):** + Prior experience supervising or managing a Security Operations Center , Security ... Serve as a point of escalation for any inter-company customer service issues related to the GSOC operations +...monitoring center or other closely related call center environment + Military experience + College… more
- City of New York (New York, NY)
- …structure to facilitate the development of a skilled, courteous and efficient Call Center ; review and monitor Customer Service Representatives calls (live and ... north and west of the City. The Bureau of Customer Services (BCS) oversees the production and collection of...revenue annually. Under the direct supervision of the Call Center Director, with wide latitude for independent judgement and… more
- City of New York (New York, NY)
- …impacts and programmatic implications. Collaboration and Communication - - Serve as the center 's primary point of contact to ensure funding availability for ... Job Description Division/Program Summary: The Center for Population Health Data Science (CPHDS)- launched in October of 2023- aims to catalyze critical data… more
- Mount Sinai Health System (New York, NY)
- …other communications channels by providing superior customer service. The FPA Access Center , which is centralized contact /call center for the Mount Sinai ... within the FPA Access Center , you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and… more
- Amazon (New York, NY)
- …research new algorithms, and find new ways of optimizing risk, profitability, and customer experience . We're looking for top architects, system and software ... real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational… more
- Amazon (New York, NY)
- …research new algorithms, and find new ways of optimizing risk, profitability, and customer experience . We're looking for Applied Scientists capable of using ... real world problems with significant impact? The Generative AI Innovation Center helps AWS customers implement Generative AI solutions and realize transformational… more
- Northwell Health (Lake Success, NY)
- …and self-service options effectively to meet their HR needs. 5.Provides consistent excellent customer experience to our People Leaders and coach them through ... **Req Number** 163379 Job Description The HR Leader Support Center provides streamlined support and resources tailored to the...timely and efficient support, acting as a point of contact for people leaders to address their HR-related inquiries.… more
- Allied Universal (New York, NY)
- …company discounts, perks, and more. **Allied Universal is hiring a Security Operations Center Officer to oversee a Corporate Building in the Chelsea Area of ... be flexible Monday - Sunday + Must exhibit great customer service skills, will be interacting with the general...$26.85 - $27.85 / hour As a Security Operations Center Officer, you will serve and safeguard clients in… more
- Amazon (New York, NY)
- Description The Generative AI Innovation Center at AWS empowers customers to harness state of the art AI technologies for transformative business opportunities. Our ... you will be responsible for designing and implementing the front-end user experience and backend system architecture. You will drive the end-to-end development of… more
- Mount Sinai Health System (Huntington, NY)
- … contact as a patient liaison within the access center , check-in/check-out, appointment scheduler, triage, prior authorizations and referrals and neighborhood ... service **Qualifications** **Education Requirements** HS/GED required; some college preferred ** Experience Requirements** 0-2 years? experience in a physician… more