- City of New York (New York, NY)
- …literature and education materials. The Call Center is seeking to hire a Call Agent . The Call Agent will be responsible for providing customer ... birth certificates and/or death certificates in person, online or via mail. The Call Agent will also guide customers on how to check the status of orders… more
- City of New York (New York, NY)
- …literature and education materials. Position Summary: The Customer Information Representative- Call Agent will communicate effectively on the telephone and ... LIST ARE ELIGIBLE TO APPLY. Division/Program Summary: The DOHMH Call Center delivers enhanced customer service to the people...receive calls from Medical Providers to inform the agency's Call Center of reportable illnesses and diseases such as… more
- Mount Sinai Health System (Greenlawn, NY)
- **Job Description** The Lead Agent for the Access Center is a senior level individual, responsible for scheduling appointments, consults and follow-up appointments ... for patients, and who takes a lead role among this group, mentoring and managing all training for new and less experienced staff. This individual assists the Supervisor in oversight of front desk and office activity, or functions as point of contact in the… more
- City of New York (New York, NY)
- …Specialist II's to function as a Medicaid Helpline Agents in the DSS Infoline/Helpline call center. The Medicaid Helpline Agent will: - Respond to telephone ... Team Supervisor, with some latitude for independent judgement, the Medicaid Helpline Agent is responsible for providing information to callers on the Medicaid… more
- Eliassen Group (Stamford, CT)
- …and cable initiatives. These initiatives are centered around enhancing the customer and call agent experience. For instance, if an intake is submitted with ... suggestions for improving tools, enhancing call center services, or making enhancements to the application,...group will oversee the entirety of the customer and agent experience, gathering and documenting requirements while monitoring the… more
- Insight Global (Stamford, CT)
- …individuals supporting mobile & cable initiatives. These initiatives focus on the customer and call agent experience. For example, if a form is filled out with ... idea to enhance tools, improve call center service, or enhancements to the app, this group supports those functions. This project manager will be responsible for: *… more
- Guardian Life (New York, NY)
- …impact of agentic AI initiatives, including improvements in self-service adoption, call avoidance, and agent performance. + Multi-Functional Collaboration: ... and ethical behavior of autonomous agents. + Understanding AI Agent Impact: Oversee the entire life cycle of an...Impact: Oversee the entire life cycle of an AI agent , including planning, tooling, memory management and feedback loops.… more
- Sedgwick (New York, NY)
- …Work(R) Fortune Best Workplaces in Financial Services & Insurance Licensed Auto Insurance Agent **_Schedule:_** Monday - Friday 9:00 AM - 5:30 PM **Central time (for ... the most innovative insurance operations in the industry. As an Inbound Customer Service Agent - Auto Insurance for the leader in electric vehicle sales, you will… more
- City of New York (New York, NY)
- …is recruiting for an Eligibility Specialist II to function as a Medicaid Helpline Agent in the DSS Infoline/Helpline call center. OCS is recruiting for fifteen ... callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs,… more
- Mount Sinai Health System (New York, NY)
- **Job Description** In the Access Center Lead Agent role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting ... customer service. The FPA Access Center which is centralized contact/ call center for the Mount Sinai Health System, located...various doctors' offices in our health system. The Lead Agent for the Access Center is a senior level… more
- American Express (New York, NY)
- …us define the future of American Express. The Executive Protection Senior Special Agent (EPSSA) is responsible for providing the physical protection and security of ... locations, and work flexible hours, including evenings, weekends, and holidays. On- call 24/7/365. + Professionalism and Discretion: Ability to maintain a high… more
- City of New York (New York, NY)
- …to inquire about the status of their child care subsidy case. Families also call to obtain DOE information or about transitional child care. The Client Experience ... Unit Telephone Agent , with latitude to independent judgment and decision-making, has the following responsibilities: - Report to Supervisor of the Client Experience… more
- City of New York (New York, NY)
- …callers directly and are able to provide case specific information. Constituents can call the Infoline telephone service line for information on all HRA programs, ... bookkeeping, bank teller duties, housing office teller duties, purchasing agent , assistant store manager, sales representative responsible for accounts, or… more
- conEdison (New York, NY)
- …and apply cyber security best practices, required. + Strong understanding of call routing, IVR, speech recognition, agent assist, analytics, reporting, and ... omnichannel capabilities, required. + Experienced in integrating cloud-based contact center platforms with CRM, ticketing systems, and custom enterprise applications, required. + Experienced in designing RESTful APIs and integrating with third-party services… more
- Vylla Home (East Meadow, NY)
- …more + Customized training, live demos and more available 24/7 + Customizable agent websites, marketing support, social media training and more + Face-to-face broker ... Back office support including dedicated transaction coordinators and an agent services resource team + "Best of both worlds"...positive culture where our community, or Vyllage as we call it, supports one another and gives back Apply… more
- Guardian Life (New York, NY)
- …RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call ... RPA (attended & unattended bots), process automation, streamlining workflows, improving agent performance, and reducing Average Handling Time (AHT). + Call… more
- Carrington (Old Greenwich, CT)
- …optimal performance is reached and sustained. Create and maintain daily system and agent productivity reports. Work with business units to create a high performance ... a regular basis to business units overall routing and call flow design for inbound/outbound IVRs, campaigns, system and...team to optimize resource utilization as it relates to call forecasting and meeting daily business needs. + Understand… more
- Northwell Health (Syosset, NY)
- …and ascertain whether additional scanning is required. + Transmits cases to on- call Radiologist through use of Tele-Radiology system. + Operates equipment for the ... are no contraindications to administration of the IV contrast agent . + Calculates contrast dose based on patient's weight....contrast. + Recognizes and assists in the treatment contrast agent reactions. + Recognizes and assists in the treatment… more
- Northwell Health (Syosset, NY)
- …CT equipment to capture appropriate field of view. + Transmits cases to on- call Radiologist through use of Tele-Radiology system. 1. Administers intravenous (IV) and ... 2. Verifies there are no contraindications to administration of IV contrast agent . 3. Calculates contrast dose based on patient's weight. 4. Performs venipuncture… more
- Northwell Health (Glen Cove, NY)
- …part being imaged. Ensures proper coil positioning. + Transmits cases to on- call Radiologist through use of Tele-Radiology system. 4. Administers intravenous (IV) ... are no contraindications to administration of the IV contrast agent . + Calculates contrast dose based on patient's weight....contrast. + Recognizes and assists in the treatment contrast agent reactions and IV extravasations \ 5. Performs related… more