- Justworks (New York, NY)
- Customer Success and Retention Program Manager New York, New York Apply Who We Are At Justworks, you'll enjoy a welcoming and casual environment, great ... growth. As we scale, we're investing in a dedicated Customer Success & Retention Program Management function to ensure our customers feel supported,… more
- Zoom (New York, NY)
- …Phone + Track and report on adoption metrics, pipeline development, and competitive displacement success + Collaborate with Customer Success teams to ensure ... focus on driving measurable adoption metrics Why This Role Matters: As the UCaaS Retention Lead, you will directly impact both customer satisfaction and revenue… more
- Justworks (New York, NY)
- …to manage competing priorities and multi-task + Demonstrated track record of a passion for Customer Success and driving retention strategies + Aptitude to be ... Customer Success Manager New York, New...strategies proactively + Promotes new key products, benefits, and program initiatives to the customer + Provide… more
- Cengage Group (New York, NY)
- … journey. They will support account retention to increase revenue. The customer success specialist will collaborate with internal departments to support top ... day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/ . The customer success consultant will build relationships in key… more
- Cengage Group (New York, NY)
- …a culture of continual learning, skills growth, and development. + **Achieves Customer Retention and Sales Goals:** Implements campaign strategies and drives ... accountability for achieving customer retention and sales growth goals through...to stay on track. Regularly analyzes and reports on customer success metrics, providing insights and recommendations… more
- MongoDB (New York, NY)
- …oversight, this role will also be responsible for the direct leadership of the other Customer Success team members (CSMs) aligned to the account. This role will ... relationship skills internally and externally. This includes ensuring alignment of customer program -based objectives, timely delivery of technological solutions,… more
- LiveRamp (New York, NY)
- …growing Customer Success team while delivering stellar outcomes in customer retention , revenue growth, and CSAT + Partner with cross-functional teams. ... forefront of rapidly evolving compliance and privacy requirements.** Are you a seasoned Customer Success leader seeking a high-impact role? Do you thrive scaling… more
- Cengage Group (New York, NY)
- …. Location: Remote or Hybrid (Territory-Based) **ABOUT THE ROLE** As a Manager, Customer Success , you will play a dual role-serving as a strategic ... coaching of team members + Contribute to cross-functional initiatives that enhance the customer success experience **What You'll Need:** + 3+ years of experience… more
- Amazon (New York, NY)
- …to build innovative solutions for their most complex challenges. The Observability Customer Success Specialist role supports our customers' post launch journey ... implementation, adoption, and ensures we continue to provide value while increasing retention and expanding the customer 's observability footprint on AWS. The… more
- Research Foundation CUNY (New York, NY)
- Job Title: CSTEP Student Success and Program Advisor PVN ID: QB-2502-006723 Category: Managerial and Professional Location: QUEENSBOROUGH C. C. Job Description ... workshops, research and internship placements, and opportunities for civic engagement. The Student Success and Program Advisor will play a vital role in… more
- American Express (New York, NY)
- …Success mission remains on track to raise the standard of hospitality through retention , voice of the customer , and value-add efforts. Team Managers balance ... Partner Success activities Skill Development External Identify changes in customer expectations, values, desired outcomes, and market trends + Strategize on… more
- American Express (New York, NY)
- …experience is a plus. + Proven experience leading large teams and leveraging customer success best practices + Demonstrated ability to develop strategies, ... experience, and driving growth through processes and proactive retention improvements. They will help define and optimize the...goals, initiatives, and projects + Influence and optimize the customer journey to drive greater post-sale success … more
- American Express (New York, NY)
- …+ Identify customer expectations, values, and desired outcomes and create manageable Success Plans with the customer + Develop and execute proactive and ... of American Express. The primary function of the Partner Success Manager (PSM) role is to establish day-to-day operational...PSMs are the face of our business to our customer base and are individual contributors responsible for meeting… more
- Forrester (Norwalk, CT)
- …Forrester's Leadership Enablement Program Manager empowers our sales and customer success leadership team by impacting performance, increasing client ... program that set new Forrester sales and customer success managers up for success...enablement, sales leadership development, or a related role. + Success in driving leadership transformation, improving retention ,… more
- Intuit (New York, NY)
- … Strategy & Operations, you will play a critical role in driving customer success transformation across Intuit's mid-market and enterprise segments. You will ... design and operationalize mechanisms that help our Customer Success (CS) teams deliver measurable outcomes,...teams. + Propose plays and initiatives to increase adoption, retention , and expansion across the customer lifecycle.… more
- Mount Sinai Health System (New York, NY)
- …member of the CAPC team who is responsible for designing and implementing a customer experience program which has direct correlation to brand loyalty, membership ... retention and renewal revenue. The Senior Member Relations Manager...and address the needs of CAPC members to create customer journeys that include automated messaging, membership guides, group… more
- Justworks (New York, NY)
- …utilize available resources to resolve customer issues + Help with customer retention and contribute recommendations for improving our product and processes ... Customer Support Advocate, Admins New York, New York...enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact… more
- Kyndryl (New York, NY)
- …be responsible for driving cost management and standardization of delivery services. ** Customer Success , Commercial Success , Distinctive Expertise and Focus ... Your expertise will lead to the successful growth and retention of Kyndryl's most valuable accounts. With your sharp...You are customer -focused - someone who prioritizes customer success in their work. And finally,… more
- Pegasystems (New York, NY)
- …**Who You Are:** + Comfortable dealing with senior executives in marketing, retention , customer experience, (digital) channels, data and analytics, customer ... Customer Engagement Sales Specialist (Healthcare) Job Category: Sales...product segments that are key to the growth and success of Pega and our clients. As a sales… more
- Principal Financial Group (New York, NY)
- **What You'll Do** As a **Relationship Manager** within our TPA Customer Care area, you will play a pivotal role in developing and nurturing deep relationships with ... solutions to meet our clients' business objectives such as retention , growth, and retirement readiness. Here are a few...financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for… more