- Pearson (Austin, TX)
- **Position Title: Customer Service Technical Support Administrator** **Location: Remote** **Company Summary** **:** At Pearson, we're committed to a ... achieve both academic and personal success. **Department Summary:** The Customer Support department is part of the...**:** The Service Desk Tech 1, School Technical Support is an hourly position with… more
- Concentrix (Austin, TX)
- …required, BA preferred + Minimum of 1 to 3 Years of experience in Call Center Customer Service , Technical Support , Office Administrative and Social Media ... WILL DO IN THIS ROLE** As a Social Media Support Specialist, you will: + Ensure all service... + Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day,… more
- Concentrix (Austin, TX)
- …and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and ... team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as...Agent (Remote) role include: + 1 + years of customer service experience + Active resident license… more
- CHS Inc. (Austin, TX)
- …as assigned. **Minimum Qualifications (required)** + 2+ years of experience in Customer Service and Technical Support + High School diploma or GED ... the champion to bridge customers with Account Managers, Supply and Logistics. The customer service representative is responsible for the successful execution and… more
- Fiserv (Austin, TX)
- …Customer Service Representative **About your role:** As a Customer Service Representative, you will provide advanced technical support to Fiserv's ... a dedicated team of professionals, leveraging your expertise to support our clients' success and contribute to Fiserv's commitment...Excellent communication skills with 2+ year(s) of experience in customer service . + 1+ year(s) of experience… more
- Amazon (Austin, TX)
- …their voice. * Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence * Assist ... Support organization and is dedicated to managing large-scale customer impacting events, critical escalations, and customer ...this role, you will be immersed within ES2/E2M, AWS Support Leadership and our stakeholders in Service … more
- Confluent (Austin, TX)
- …between Confluent Sales, Product, Services, Support and Training teams to drive technical success. + Identify customer technical objections and develop ... up your sleeves and dig in to help address customer issues alongside Confluent Technical Support... customer -centric attitude, ability to deal with critical customer situations + Strong service delivery, time,… more
- CAI (Austin, TX)
- …for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. **Job ... Desk support to our customers applying technical knowledge and customer service ... Service Desk role and/or technical support role + 6-12 months of customer … more
- Amazon (Austin, TX)
- …effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service ; and follow all federal, state, and local laws ... Amazon Q Business features and capabilities * Translate product capabilities into service offerings, delivery methodologies, and technical solutions that address… more
- Rogers Corporation (Austin, TX)
- … customer support experience. Working with sales, customer service , and quality departments, this position utilizes technical acumen and interpersonal ... Technical Service Engineer Location: Remote, US...to 50% travel required. **Essential Functions:** + Provide timely technical support and troubleshooting guidance to help… more
- Applied Materials (Austin, TX)
- …global company. Visit our Careers website to learn more about careers at Applied. ** Technical Support Engineer** **(TSE)** TSEs provide technical support ... any location in North America would be considered. **_Key Responsibilities_** **_:_** + Support multiple technical escalations, resolve with focus on time to… more
- iCIMS (Austin, TX)
- **Job Overview** The SVP of Customer Support will lead our global Technical Support , Customer Training, and Community teams with a mandate to deliver ... digital experiences. + Monitor and optimize key metrics including customer effort, resolution time, self- service adoption, case...+ 15+ years of progressive leadership experience in global customer support or technical services… more
- Rocket Software (Austin, TX)
- …people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and leadership ... team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep...work + Strong communication and problem-solving skills + Strong customer service skills in interacting with both… more
- Amazon (Austin, TX)
- …their voice. * Work with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence * Assist ... Support organization and is dedicated to managing large-scale customer impacting events, critical escalations, and customer ...this role, you will be immersed within ES2/E2M, AWS Support Leadership and our stakeholders in Service … more
- Amazon (Austin, TX)
- …with engineering, project management, design, operations, finance, legal, business development, customer service , and executive teams to bring products to ... Technology (WWGST) is looking for a passionate and innovative Technical Program Manager (TPM) to join our Engineering Back...(TPM) to join our Engineering Back Office Services and Support Workday Team. This team will be deployed against… more
- SHI (Austin, TX)
- …customers in Managed Services + Service desk or other related technical support experience + Foundational, Associate, and Advanced certifications in related ... of the SHI Complete platforms and acts as the customer 's primary point of contact for all non- support...customer and market demands **Required Skills** + Excellent customer service and conflict resolution skills +… more
- SHI (Austin, TX)
- …ideas and information, and can adapt communication style to the audience. + Customer Service : Can identify customer needs, propose suitable solutions, ... SHI's Managed Services (Microsoft Azure) and acts as the customer 's primary point of contact for all non- support...SHI's Managed Services portfolio. The Sr. TAM maintains a technical understanding of the customer 's environment to… more
- Red Hat (Austin, TX)
- …At the same time, you'll work closely with our engineering, R&D, product management, and technical support teams to debug, test, and resolve issues. As a PTAM, ... just "break-fix" solutions. Partners get industry-leading resources that enable their technical solutions and customer -facing services to run efficiently, so… more
- Amazon (Austin, TX)
- …right customer experience is delivered Key job responsibilities * Obsess over customer needs by working directly with our service teams to engage customers ... Description Join our team as a Sr. Technical Curriculum Architect in the AWS Training and...where we build Curriculum and Self Paced Labs to support our customers. You will be responsible for helping… more
- Lumen (Austin, TX)
- …an SME to marketing teams and guide strategy discussions, support customer engagement and conversations, respond to technical inquiries, and participate in ... and demonstrations. **Cross-Functional Collaboration:** Work closely with product, IT, and customer service departments to support product strategy… more