- Cisco (Austin, TX)
- …efforts through customer feedback and technical insights * Represent the support function in cross-functional meetings and customer engagements * Contribute ... and technical excellence * Timely interaction with customers and internal teams requesting support via online-chat, email and phone * Active participation in 24x7 … more
- Fujifilm (Austin, TX)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product lines ... on more complex issue and is the second level support across our Synapse products. This engineer ...issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a timely manner,… more
- CompuCom (Austin, TX)
- …and performance of endpoint devices and Azure Virtual Desktop environments. Providing escalation support for incidents related to these technologies will also ... The Senior Endpoint and Virtual Desktop Engineer ...and provide insights for continuous improvement. + **Troubleshooting:** Provide escalation support to Level 1/2 support… more
- Cardinal Health (Austin, TX)
- …on the Fortune 500. We currently have a full-time job opening for a Senior Security Engineer of Cyber Risk Management _Department overview:_ Information Security ... customer third party risk assessment engagement. Job Summary Sr. Engineer , Cyber Risk Management, applies knowledge of Information Security,...a variety of Cyber Risks. This role is a senior position within the team and will work with… more
- Intermountain Health (Austin, TX)
- **Job Description:** Intermountain Health is seeking a Senior CMMS Engineer to lead the configuration, enhancement, and ongoing support of the EQ2 HEMS ... Clinical Engineering and Facilities teams. + Provide Tier 2 support and escalation for complex technical issues. + Implement and monitor integrations and… more
- Meta (Austin, TX)
- …Integration and Continuous Deployment systems for Game Studio. **Required Skills:** Senior Software Engineer - Oculus Studios Developer Experience ... infrastructure approach for game studios - working across multi-year efforts 2. Support and improve pre-existing gaming infrastructure inside of Meta eg TeamCity,… more
- Cardinal Health (Austin, TX)
- We are seeking a highly experienced SAP S/4HANA Pricing and Contracts Senior Engineer to lead the design, implementation, and optimization of pricing and ... to monitor contract performance, pricing effectiveness, and compliance. + Support data migration and validation activities during S/4HANA implementations or… more
- Samsung SDS America (Austin, TX)
- …potential. Position Summary: Samsung SDS America (SDSA) is seeking a Linux Virtualization Engineer - Technical Lead at our Samsung Austin R&D Center (SARC). This ... on best practices, system architecture, and troubleshooting. + Act as the escalation point for complex infrastructure issues and incidents. Infrastructure Design & … more
- Amazon (Austin, TX)
- …that are both rewarding and exciting. Amazon Robotics is looking for a Problem Management Support Engineer to join our Global Safety & Support (GSS) Elite ... teams. We are seeking a highly skilled and passionate Problem Management Support Engineer to proactively identify, analyze, and resolve recurring system… more
- Optiv (Austin, TX)
- …tune SIEM content such as correlation rules, dashboards, reports and models. + Provide escalation support to Tier 1 for Authorized Support Customers, ... make an impact + Act as a point of escalation for other Engineers and provide guidance and mentoring....train clients regarding security and system configuration + The Senior Data Engineer has no direct reports.… more
- Optiv (Austin, TX)
- …tune SIEM content such as correlation rules, dashboards, reports, and models. + Provide escalation support to Tier 1 for Authorized Support Customers, ... remote and can be hired anywhere in the continental US_ The Principal Cribl Engineer works in Optiv Security's 24x7x365 Security Operations Center as a member of the… more
- Optiv (Austin, TX)
- A Senior Engineer is an individual who operates independently without direct supervision who is responsible for leading the delivery of an engagement with the ... ClearShark's customers. To be successful in this role, a Senior Engineer will be expected to not...to understand their engineering requirements. + Lead the technical support strategy for clients during and after project implementation.… more
- NTT America, Inc. (Austin, TX)
- …and thrive. **Your day at NTT DATA** The Public Cloud Managed Services Engineer (L4) is an advanced engineering role, responsible for ensuring a managed service ... resolution without breaching service level agreement (SLA) and focuses on forth-line support for escalated incidents and requests with a high level of complexity.… more
- DXC Technology (Austin, TX)
- **Job Description:** Seeking a skilled and experienced Exchange Engineer to join our IT team. The ideal candidate will be responsible for the design, implementation, ... to, analysis of business requirements, creation of documentation, training support personnel, testing and maintenance of applications, infrastructure, and other… more
- Humana (Austin, TX)
- …good time, you're in the right place. We're looking for a Lead DevOps Engineer to provide hands-on technical leadership for our Enterprise DevOps team. This team ... + Be the Calm in the Storm: Serve as escalation point during major incidents. Lead from the front...of experience leading technical teams before-or you've been the senior person everyone already turns to. + expertise in… more
- Amazon (Austin, TX)
- …The Amazon Robotics Infrastructure Engineering team is looking for a Sr Systems Development Engineer to join our team. We build and operate the network and services ... retail customers. Our mission is to design, deploy, and support networks that sets the global standard for performance,...order. We are looking for a Sr Systems Development Engineer to create next-generation network products. The team is… more
- Acxiom (Austin, TX)
- …requiring in-depth knowledge of client buyer needs. + Interacts with senior management levels at clients within the industry, determine pursuit strategies, ... facilitates contract negotiations for new business and renewals. + Escalation points for status, issues, problems, and feedback to...and teams. + Work closely with delivery team to support overall business strategy. + Work closely with our… more
- M. C. Dean (Austin, TX)
- …systems. + Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required. + Utilize technology-based ... at MC Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver… more
- Verint Systems, Inc. (Austin, TX)
- … Engineer (s) as needed. + Serves as a focal point for customer support issue escalation and maintains high levels of customer satisfaction and loyalty ... departments such as Pre-Sales, Channels, Sales Operations, Product House, and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more
- Verint Systems, Inc. (Austin, TX)
- … Engineer (s) as needed. + Serves as a focal point for customer support issue escalation and maintain high levels of customer satisfaction and loyalty ... other internal departments such as Pre-Sales, Channels, Sales Operations and Customer Support to name a few. **Principal Duties and Essential Responsibilities:** +… more