- Vontier (Washington, DC)
- …Offices, leading to the success of our Distributor partners. The CS Quality Coach assures that our Customer Service team is efficiently and effectively ... to our Distributor partners. The Quality Coach supports our Customer Service Representatives, Franchised Distributors, District Managers, Regional… more
- KSA Integration LLC (Arlington, VA)
- …rapidly growing government contractor that has built a reputation on focused customer service , on-time performance, and continuous improvement. To demonstrate ... inTransition Coach , Federal Service Center Arlington, VA...to discuss concerns regarding specific cases. + Participates in quality improvement activities, including data collection, tracking, and analysis.… more
- Sharecare (Washington, DC)
- …for a degree + 1 -2 years of related experience required; experience in a customer service role preferred + Experience with benchmarks and contact center metrics ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...including certification through NBC-HWC or CHES only The Health Coach is part of a multi-disciplinary team that is… more
- Papa John's International (Annapolis, MD)
- …NROs + Influence improvement of operational results through restaurant optimization + Coach improvements in guest experience, product quality , training, and ... ease of travel.** **Job Description Summary:** The Brand Standards Coach (BSC) role is critical for elevating the growth...- Integrity, Character and Community + PEOPLE FIRST - Customer and Team member Focus + INNOVATE TO WIN… more
- Walmart (Alexandria, VA)
- …and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and ... demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach… more
- The Cigna Group (Falls Church, VA)
- …the effectiveness of alternative care services and that cost effective, quality care is maintained. Evaluates, recommends, and maintains close relationship with ... how you'll make a difference: * Provide onsite face-to-face customer coaching and support * Identify customer ...obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps… more
- Michaels (Washington, DC)
- …processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service . + Assist Store Manager in leading and managing ... onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor...Manager only, responsibilities also include: leading the delivery of high- quality custom framing solutions to our customers on time… more
- TD Bank (Vienna, VA)
- …to meet SLA requirements for service and productivity + Provides high quality service and advice to key business (FCRM) partners and monitors progress ... the senior analyst / subject matter expert and may coach and educate others + Oversees and/or independently performs...the team, supports a positive work environment that promotes service to the business, quality , innovation and… more
- Vontier (Washington, DC)
- …our end-user customers, both with and without a servicing distributor, and the Customer Service leadership team. They will work closely with the leadership ... (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand… more
- Bridgestone Americas (Alexandria, VA)
- …401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole ... service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by… more
- Crate & Barrel (Alexandria, VA)
- …Store Leader to train and develop associates on product knowledge, selling, customer service , operations, visual, policies and procedures, as applicable. + ... customer gets personal attention. You're a mentor. You coach and develop creative ways to encourage your team...hear from you if you have + 1+ years customer service or retail experience + Full-Time… more
- VetsEZ (Washington, DC)
- …will bring strong leadership skills, experience in contact centers, and a commitment to quality improvement in customer service . Important: This role is ... VetsEZ is seeking a Contact Center Quality Assurance Supervisor to lead a QA team...focused on monitoring and improving customer service performance in a contact center… more
- ICF (Reston, VA)
- …must have:** + High school diploma or equivalent required. + 6 months + Survey Research/ Customer Service Experience + Must be fluent in Spanish and able to read ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF...+ Complete a minimum of 12 monitoring sessions + Coach a minimum of 12 monitoring sessions + Ensure… more
- TD Bank (Vienna, VA)
- …as a member of the team, supports a positive work environment that promotes service to the business, quality , innovation, and teamwork and ensures timely ... and ATF laws. The primary responsibility of the FCRM Customer Exit and Watchlist Management team is to oversee...want to expand your experience, or you want to coach and inspire your colleagues, there are many different… more
- SHI (Washington, DC)
- …for improved service relationships. + Oversee servicedelivery operations, ensuring high- quality service and customer satisfaction through implementing ... Delivery Manager is responsible for the day-to-day management of customer service delivery and ensuring a high...needed to work efficiently, meet their deadlines, and provide quality service . **Responsibilities:** _Include, but not limited… more
- Arena Technical Resources, LLC (Washington, DC)
- …Desk Analysts, providing guidance and support to ensure that they are able to provide high- quality customer service to the firm's staff and clients. - ... to effectively use the firm's IT systems and provide high- quality customer service . - Handling...handling confidential and sensitive information. - Ability to motivate, coach and develop Service Desk Analysts. -… more
- ARAMARK (Washington, DC)
- … rapport for mutually beneficial business relationships Ability to demonstrate excellent customer service using Aramark's standard model Ability to maintain an ... **Job Description** The Food Service Director is a management position responsible for...responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations… more
- Otis Elevator Company (Lanham, MD)
- …partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair + Through strategic sales ... all accounts regarding any at risk or cancellations + Coach , mentor, and develop your team of Service...billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service … more
- General Dynamics Information Technology (Fairfax, VA)
- …Information Technology (GDIT) is looking to identify United States Postal Service (USPS)** **Office of Inspector General (OIG)** **Incumbents** **interested in ... and Insights Solution Center (RISC) for tracking project milestones and evaluating quality . + OIG's Enterprise Data Team manages CIO's data platform, architecture,… more
- United Rentals (Beltsville, MD)
- …at all times + Build strong customer relationships through the delivery of high quality and timely customer service + Apply United Rental policies to ... coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance...driving record + Motivational and leadership skills with excellent customer service skills + Strong knowledge of… more