- TEKsystems (Odenton, MD)
- …Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - SWINGS- 1400 to 2200 Transform technology into… more
- ManTech (Washington, DC)
- …the help desk operations. Direct and supervise staff providing call center support , service desk support , and switchboard operations support . ... including hiring, training, performance evaluation, and scheduling. + Develop and implement help desk policies, procedures, and service level agreements… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
- Koniag Government Services (Washington, DC)
- Help Desk Specialist Washington, DC, USA Req #645 Wednesday, July 2, 2025 **Koniag Management Solutions** , a Koniag Government Services company, is seeking a ... Help Desk Specialist with a Top-Secret clearance...access control and security procedures + Process and track service requests using ITIL-based incident management + Support… more
- Excentium (Falls Church, VA)
- …Desk Technician ID:471 Department:All Location:Falls Church, VA Description Help Desk Technician Excentium, Inc. is a Service -Disabled Veteran owned small ... US Citizenship LOCATION: Falls Church, VA Responsibilities: + The Help Desk Specialists will provide support... for incident resolution and requests reported to the service desk . + The Specialists are responsible… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA) (TS/SCI)at...IT help desk services, managing IT help desk support , ensuring platform reliability ... Fort Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site...and security, and collaborating with other IT leaders to support integration efforts and align operational strategies with organizational… more
- General Dynamics Information Technology (Washington, DC)
- …listed at the bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support to our prestigious clientele at the ... levels of the federal government in the heart of our nation's capital. As a Help Desk Technician, you are the foundation of our overall approach to executive… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our IT team. If you are seeking ... an exceptional place to work. General Job Description The Service Desk Manager is responsible for the...resolve, and document issues. + Contact vendors to request service and support with products. + Install,… more
- Koniag Government Services (Vienna, VA)
- …**Other details** + Job Family Client Techncial Support and Training + Job Function Help Desk Support Tech + Pay Type Hourly + Vienna, VA 22180, ... Help Desk Technician - 2nd Shift... Help Desk Technician - 2nd Shift Vienna, VA 22180,...Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support… more
- Amentum (Washington, DC)
- …collaborative telephony solutions within a zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually, to users ... the problem to ensure a timely resolution. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved… more
- TekSynap (Washington, DC)
- …of customer satisfaction and timely resolution of issues. + Supervise help desk staff and provide guidance and support as needed. **REQUIRED QUALIFICATIONS** ... LANT Customer Relation Management (CRM) team, and CNIC leadership. + Manage a help desk operation supporting approximately 800 customers, ensuring high levels… more
- Westat (Rockville, MD)
- **28240BR** **Job Title:** Help Desk Agent (Hourly) **Location:** MD - Rockville **Job Description:** Westat is seeking Help Desk Agents who will be ... ticket-tracking software. * Promptly follow up on all assigned Help Desk tickets. * Agents are required...Qualifications:** * A minimum of 1 year of customer service or call center experience. * US Citizenship is… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist...problems. You will ensure ensures that all phases of help desk support are properly ... ensure a timely resolution. Ensures that all phases of help desk support are properly...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …resolution and customer service . * Highly Desired: Demonstrated experience working help desk issues in a classified environment, excellent oral and written ... ** Help Desk Specialist TS/SCI with Poly...service and maintaining a positive attitude. * Hardware/Software Support : Assisting with the installation, configuration, and troubleshooting of… more
- MPR Associates (Alexandria, VA)
- …and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more complex ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...+ Coordinates with hardware and software vendors to request service and support with products. + Provides… more
- System One (Bethesda, MD)
- … Help Desk Engineer Job Description: We are seeking a mid-level or senior Help Desk Engineer to support a 200+ person insurance company operating in a ... processes, and delivering a high level of customer service to internal users. Strong leadership, communication, and troubleshooting...and communication skills. + Familiarity with help desk ticketing systems and remote support tools.… more