- Red River (Washington, DC)
- …will be on the front line for generating interest in Red River's service offerings. Sales Development Representatives make cold calls to prospects to identify ... leads and develop pipeline + Live and breathe Outreach for lead and opportunity management **Minimum Education/Certification/Experience Requirements:** + Entry Level… more
- Commvault (Washington, DC)
- …and customer satisfaction on a long-term multi-quarter basis. This individual may lead a cross-functional sales team and is responsible for creating sales campaigns ... leadership. + Coordinate the involvement of company personnel, including support, service , and management resources, in order to meet account performance objectives… more
- Somatus (Mclean, VA)
- …to existing processes to ensure that Knowledge Management guidelines are used between Service Desk , Incident, Problem & Change Management groups. Incident and ... (KPIs) and take appropriate actions to address any deviations. Service Improvement Initiatives: + Lead and facilitate...address any deviations. Service Improvement Initiatives: + Lead and facilitate continual service improvement (CSI)… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring for a Service Desk Lead to support our USSS Network Operations and Security Center (NOSC) proposal. This position ... USD $113,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6164/ service - desk - lead /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-DC-_ **ID** _2025-6164_… more
- CACI International (Forest Heights, MD)
- Service Desk Shift Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: Regular Percentage ... Up to 10% Type of Travel: Local * * * **The Opportunity:** The Service Desk Shift Lead will provide daily supervision, technical support and direction to… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our team at Adelphi, MD. + ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Site Lead will serve as the primary escalation point… more
- TekSynap (Arlington, VA)
- …& Qualifications** **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk ... Delivery Designee; + Manage the development and issuance of Service Desk operational reports; + Represent the...designated Change lead ; + Act as the lead owner for implementing and progressing Continuous Service… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …more complex technical issues to senior-level technicians. + Work under the direction of the local Service Desk Lead as part of an integrated service ... Service Desk Technician - Intermediate Clearance Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician -… more
- CGI Technologies and Solutions, Inc. (Arlington, VA)
- **Help Desk Lead - Senior** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Arlington **Position ID:** ... manages and oversees the daily operations of a help desk team, ensuring efficient and effective technical support. This...escalated issues, mentoring team members, implementing processes, and maintaining service levels. The Lead acts as a… more
- TekSynap (Springfield, VA)
- …aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- CAI (Washington, DC)
- Bilingual (Italian/English) Service Desk Analyst **Req number:** R6634 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a ... neurodiversity to the enterprise. **Job Summary** As a bilingual Service Desk Analyst (Italian/English), you will be...May perform other job duties as directed by Team Lead or Service Delivery Leader **What You'll… more
- Marriott (Arlington, VA)
- …Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the ... * High school diploma or GED; 2 years experience in the guest services, front desk , or related professional area. OR * 2-year degree from an accredited university in… more
- Link Solutions Inc (Adelphi, MD)
- …and incident statuses. + Lead incident response activities by coordinating with Service Desk Leads and technical support teams. + Track and manage ... appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at Adelphi, MD. + Must be… more
- RightDirection Technology Solutions LLC (Annapolis, MD)
- …basics, and email services. + Proven experience leading IT support personnel or service desk teams. + Strong communication and escalation leadership skills. + ... support theMaryland State Government's Register of Wills. A Help Desk Manager is needed to lead an...resolution timelines. + Ensure adherence to performance metrics and service level expectations. + Train and mentor support staff… more
- Spectrum Comm Inc (Falls Church, VA)
- …day-to-day help desk operations, and ensures timely resolution of IT service requests. The position requires both technical expertise and leadership ability to ... service standards. Key Responsibilities + Oversee daily help desk activities, ensuring effective handling of service ...with at least 1 year in a senior or lead capacity. + Strong knowledge of Microsoft Windows, Office… more
- System One (Bethesda, MD)
- Job Title: Senior Help Desk Engineer Location: Bethesda, Maryland Type: 6 month contract to hire Compensation: $80000 - $95000 annually Contractor Work Model: Onsite ... Security Clearance: US Citizenship required Job Title: Mid-Level or Senior Help Desk Engineer Job Description: We are seeking a mid-level or senior Help Desk … more
- Chenega Corporation (Arlington, VA)
- …as needed for continuous process and service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service ... **Req ID:** 38246 **Summary** **Tier 2 Help Desk Analyst** **Arlington, VA** Are you ready to...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- IHG (Alexandria, VA)
- …somewhere. So why not with you? We're looking for a new Front Desk Supervisor to take ownership of delivering exceptional first impressions - managing everything ... drive revenue from walk-ins and up-selling at the front desk * Training team members on PBX procedures and...Training team members on PBX procedures and taking the lead during an emergency or crisis * Reporting into… more
- M. C. Dean (Vienna, VA)
- …lives, and changing the world for the better. We are seeking a **Help Desk System Specialist** to join our **Security and Electronic Systems (SES)** business Unit. ... of issues by tracking progress on tickets/identifying gaps in service . This position falls under the supervision of the...0+ Years of Relevant Experience **Relevant Experience:** + Help Desk Support Functions with a Combination of Phone and… more
- TekSynap (Arlington, VA)
- …+ Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility ... to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier-II Work Center...clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our… more
