- DoorDash (Chicago, IL)
- …for merchants joining the platform. About the Role We're looking for an Implementation Team Lead to oversee our US-based Implementation Associate team ... About the Team The New Verticals Implementation Team ...leadership. + You have 5+ years of experience in customer success , account management, onboarding, or other… more
- Rocket Software (Springfield, IL)
- …and our core values to create a world class Customer Success team . **Essential Duties and Responsibilities** : + Lead a high performing team : ... Sr. CSM group. As the Manager, Customer Success Management, you will lead a team of our Senior Customer Success Managers (CSMs) and will work… more
- Lumen (Springfield, IL)
- …with the Sales Acquisition team on strategic account and acquisition initiatives. Lead the Customer Success organization in defining and optimizing the ... and acting as the customer advocate. Prioritize customer success and lead a broad team while promoting company culture and values Communicate… more
- ADP (Elk Grove Village, IL)
- …in this role, you will leverage your process and data-oriented mindset and passion for customer success to build out new processes and procedures that make our ... **ADP is hiring a Lead Client Success Operations Manager.** In...or equivalent in education and experience + Passion for customer success and designing processes that scale… more
- R1 RCM (Elgin, IL)
- …encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our ** Customer Service Representative - Team Lead ** , you'll ... be the shift lead for our Customer Service team that help our patients...in everything we do. Not only does that drive customer success and improve patient care, but… more
- Amazon (Chicago, IL)
- …rearchitecting critical processes to leverage the capabilities of Gen AI. AWS Amazon Q Customer Success Team (Q-CST) members leverage their deep knowledge of ... partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an… more
- RLDatix (IL)
- …and Mentor a High-Performing Team : recruit, train, and lead the NAM Customer Success team , fostering a culture of accountability, collaboration, and ... core to the CSM value chain. The successful candidate will lead our North America customer success initiatives, ensuring that our customers' healthcare… more
- R1 RCM (Chicago, IL)
- …encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Team Lead , Customer Service, you will help measure ... quality. **Here's what you will experience working as a Team Lead , Customer Service:** +...in everything we do. Not only does that drive customer success and improve patient care, but… more
- Forrester (Chicago, IL)
- …to becoming customer obsessed. The vision, thought leadership, and customer success expertise will focus our global team on a clear destination that the ... and the path to achieve it. + Manage a team of highly motivated, customer -focused leaders to...+ Lead as an ambassador for the customer success function and regularly promote the… more
- Cancer IQ (Chicago, IL)
- … outcomes. Internal Leadership & Team Operations + Support the Director of Customer Success in internal team leadership, helping to streamline team ... Merck Global Health Innovation Fund and Amgen Ventures. Our team is made up of a committed, all-in group...work to matter, join us. The Position As a Customer Success Manager (CSM) at CancerIQ, you… more
- Amazon (Chicago, IL)
- … COE and more broadly into AWS Services and Sales. You will work with the customer success team to determine how to scale the partner motions across ... Description Would you like to be part of a team that is redefining customer success...Success COE. As the Partner Customer Success Development Manager, you will lead on… more
- Datavant (Springfield, IL)
- …We are seeking an experienced Director of Customer Success to lead and grow a high-performing team supporting our Life Sciences clients. In this ... experience and business outcomes. **You Will:** + Lead a team of Customer Success Managers, ensuring excellence in customer value, delivery,… more
- Wolters Kluwer (Chicago, IL)
- …high quality and effective care. **Essential Duties and responsibilities** The Senior Customer Success Specialist plays a high-impact role in managing strategy ... needs + Win support for process and performance improvement plans related to customer success , product development, and service improvements based on major… more
- Qualtrics (Chicago, IL)
- …Join over 5,000 people across the globe who think that's work worth doing. ** Customer Success Manager, Research Consulting** **Why We Have This Role** The Edge ... Customer Success Manager is at the heart...practices and methodologies that improve the effectiveness of our team and the information available to our clients +… more
- Lumen (Springfield, IL)
- …us as we digitally connect the world and shape the future. **The Role** The ** Customer Success Executive** at CTG division, is a customer -facing role that ... and engages sales and engineering accordingly. In summary, the Customer Success Executive in CTG is responsible...data, health indicators and renewal dates to align with customer objectives. + Lead and Coordinate Business… more
- Merck (Peoria, IL)
- …and customer -focused individual to join our team as a Beef Monitoring Customer Success Representative. In this role, you will be the first line of ... to provide patient and effective training. The Beef Monitoring Customer Success Representative will join our company's...in CRM. + Recommend additions to quick guides and customer communication for improvements. + Lead effort… more
- Amazon (Chicago, IL)
- …broad stakeholder groups? Strategic Customer Engagements (SCE) is seeking a senior Deal Lead to drive engagement and lead the various critical phases of the ... on the competitive situation, create an actionable strategy, and lead engagement with the customer . Structure: You...able to bring to closure, in partnership with the customer and partner/account team and legal teams,… more
- MongoDB (Chicago, IL)
- …and Toyota, trust MongoDB to build next-generation, AI-powered applications. Individuals in the Customer Success Manager role have a passion for technology and ... candidate will have** + 7+ years experience working in Customer Success , Account Management, Client Services or... outcomes; including deciding when to include our executive team or c-suite in customer escalations, how… more
- SAP (Chicago, IL)
- …and bringing an entrepreneurial spirit to the mission of driving customer success . We provide opportunities to lead regional and global workstreams that help ... for you to choose from. **Business Technology Platform Senior Customer Success Partner** **- Midwest Region** SAP...Midwest Region. (Chicago preferred) **Summary & Role Information:** Our team is driven by the success of… more
- Cisco (Chicago, IL)
- …with a diverse range of Customer Experience (CX) resources, including Customer Success Specialists (CSS), Renewals teams, and Partners. Your role involves ... you to leverage the expertise and support of various team members to achieve shared goals and deliver exceptional...exceptional value to our customers. Your Impact As a Customer Success Manager, you play a crucial… more