- Lumen (Springfield, IL)
- …Join us as we digitally connect the world and shape the future. **The Role** The Sr Lead Customer Insights Manager is a key contributor within the Growth and ... home position within the US **The Main Responsibilities** + Execute customer insights programs, including qualitative and quantitative research, segmentation,… more
- Oracle (Springfield, IL)
- …We are seeking a creative, strategic, and collaborative leader to for the Customer Success (CS) Insights Content & Engagement team within the NetSuite ... and NetSuite internally and externally. As Sr Manager, CS Insights Content and Engagement, you will lead ...help CS influence pipeline, accelerate deals, and deliver exceptional customer outcomes. **Key Responsibilities** * Lead , coach,… more
- Lumen (Springfield, IL)
- …Main Responsibilities** + Lead the development and execution of customer insights programs, including qualitative and quantitative research, segmentation, ... and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role...years in a leadership capacity. + Proven ability to lead cross-functional teams and influence senior stakeholders.… more
- Astellas Pharma (Northbrook, IL)
- …encouraged to apply. **Purpose:** The Strategic Insights Lead is a senior leader reporting to the Head, Customer Engagement Excellence. This leader is ... metrics, HCP/patient journey analysis, omnichannel execution, customer insights and competitive intelligence. + Lead and...customer insights and competitive intelligence. + Lead and own (end to end) the development, implementation… more
- R1 RCM (Chicago, IL)
- …encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration. As our Senior Operations Lead , Customer Partner you will ... of R1 workflow technologies. **Here's what you will experience working as a Senior Operations Lead , Customer Partner:** + Mitigate back-end revenue… more
- Cayuse Holdings (Springfield, IL)
- …advanced data visualization tools and predictive analytics, the Reporting & Analytics Lead provides actionable insights on customer behavior, operational ... **Overview** The Senior Reporting & Analytics Lead will...operational procedures, technology platforms, and training programs using data insights . + Deliver ongoing analysis of customer … more
- Coinbase (Springfield, IL)
- …that guide members to new products and features. * Translate voice of customer insights into roadmap changes in partnership with CB1 Product, Engineering, ... CX Programs team drives strategy, planning, and execution for the Global Customer Support (GCS) organization, operating at the intersection of product and support… more
- Merck (Springfield, IL)
- **Job Description** **Role Summary** + The Regional Medical Scientific Senior Director Team Lead (RMSD TL) is a credentialed therapeutic and disease expert (MD, ... field medical plans, ensuring the team delivers high-impact scientific exchange, insights , congress engagement, and research contributions that advance US Medical… more
- Coinbase (Springfield, IL)
- …of product and support to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on ensuring Coinbase customers have a ... alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to...business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an… more
- Sprinklr (IL)
- Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at ... scale - across every customer touchpoint. By combining human instinct with the speed...unify data, break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune… more
- Lumen (Springfield, IL)
- …Architect plays a pivotal role in bridging technical strategy with customer -centric delivery. The Lifecycle Architect maintains deep engagement with customer ... Sales, Engineering, PMO Teams by providing architectural guidance throughout the customer lifecycle, This role bridges technical strategy with customer -centric… more
- Walmart (Chicago, IL)
- …comfortable diving into campaign results with operational partners as they are presenting customer insights , trends, and strategic marketing plans to CMOs and ... Connect's Sales Leadership team is seeking an experienced Team Lead .** This seasoned sales executive will own the account...meet their needs. + Deliver the highest level of customer service and present WMC's solutions in a compelling,… more
- The Hartford (Chicago, IL)
- …our team as we help shape the future. The Enterprise Data Services Department's Customer Data Ecosystem Operations Team is looking for a skilled Sr. Staff AI Data ... Engineer (Tech Lead ) to join our team. This is an exciting...and transforming it into high-quality data products for actionable insights , using a mix of solutions spanning AI and… more
- Chobani (IL)
- …bigger than yourself. We've got an insatiable appetite for making a difference. The Senior Customer Supply Chain Manager at Chobani will support development & ... forecast to understand & impact product flow with adequate lead time Take Ad Hoc customer requests...customer requests & provide deep rooted analysis, uncover insights , & make recommendations to improve performance Work with… more
- Astellas Pharma (Northbrook, IL)
- …strategy by developing and implementing long-term planning processes, targeting tools and customer insights , sales impact KPIs and metrics to optimize sales ... departmental stakeholders Field Analytics, Sales, Brand, Incentive Compensation, Data Enablement, Customer Insights and Field Technology and DigitalX teams +… more
- Coinbase (Springfield, IL)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... facing support technology ecosystem. *What you'll be doing* * Lead multiple engineering teams building customer -facing tools...* Partner with Product and CX to use metrics, customer feedback, and voice-of- customer insights … more
- Edwards Lifesciences (Naperville, IL)
- …technologies and a passion for improving lives through innovation. As the Senior Downstream Marketing Manager, you will lead the commercialization and ... teams with high-impact tools, and drive engagement with key customer and consumer groups. **How you'll make an impact:**...performance, and market share to refine strategy. + Present insights and recommendations to senior leadership. +… more
- Sprinklr (IL)
- …CFO and work closely with the other members of the FP&A team, and senior management. **Responsibilities** + Lead the Company's core financial process including ... Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver...unify data, break down silos, and act on real-time insights . Today, 1,900+ enterprises and 60% of the Fortune… more
- Merck (Springfield, IL)
- **Job Description** The Vaccine Customer Representative (VCR) supports customers by providing clinical information on our Company's vaccines, as well as education ... and resources. They do this to support customer operational and financial needs such as reimbursement information...progress towards quality goals. + Providing customers with key insights by keeping apprised of professional and health care… more
- Dodge Construction Network (Springfield, IL)
- …and expansion + Partner with Customer Success and Product teams to translate customer insights into playbooks that improve gross retention and customer ... Senior Director, Product Marketing Location: Remote, United States...to identify champions and build advocacy programs that turn customer success into brand success + Lead … more