- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications ... Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform....application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- ASM Research, An Accenture Federal Services Company (Lemont, IL)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- RWE Clean Energy (Chicago, IL)
- …progress. + Ensure smooth handoff of systems from Tier 3 project teams into Tier 2 support for long-term operations. + Serve as the senior-level ... direction for the company's OT infrastructure. This role oversees two Tier 2 life-cycle support teams-Networking and Security-responsible for break/fix,… more
- Lumen (Springfield, IL)
- …medium-touch customer segments. **Work Location** WFH - any state **The Main Responsibilities** + Tier 2 CSS support plus projects + Navigates and leverages ... trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to...the world and shape the future. **The Role** The Support Desk Associate role provides back-office, functional support… more
- Leidos (Scott Air Force Base, IL)
- …in ticket. *Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support *Provide timely situational awareness ... an opening in our **Space Development Agency (SDA) Operations Support Cell** for a **Network Technician** at **Scott AFB,...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. *Record, assess,… more
- Oracle (Springfield, IL)
- …customer-reported issues that require in-depth technical analysis beyond Tier 1 and Tier 2 support . Perform thorough root cause analysis of critical ... to knowledge sharing and process improvements to enhance the efficiency of the support function** Being hands-on is a critical requirement for this role. *… more
- Leidos (O'Fallon, IL)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness ... circuits or location of incidents * Incident Analysis (Fault Isolation): Support the fault isolation process; diagnoses and troubleshoot utilizing procedures to… more
- Grant Thornton (Downers Grove, IL)
- …documentation of configuration decisions, process flows, and system dependencies. + Provide Tier 2 support for absence-related inquiries and escalate ... with country-specific absence rules, eligibility criteria, and approval workflows. + Support global absence data integrations with downstream systems such as… more
- Proven IT (Naperville, IL)
- Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA) * IT Apply Job Type Full-time Description The Tier II Engineer is ... maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a...2 + years of experience working in the IT Tier I or Tier II field +… more
- BAE Systems (Rock Island, IL)
- …related field (or equivalent experience) + 2 years of experience in Tier and IT support , with hands-on expertise providing initial troubleshooting for ... solutions that enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll play a critical role in providing exceptional IT… more
- Eaton Corporation (Highland, IL)
- …ES GEIS CHD division is currently seeking a Customer Experience Manager - Customer Service Tier 2 . This hybrid position is based at either our Syracuse, NY or ... considerations. **What you'll do:** The Customer Service Manager - Tier 2 is entrusted with the leadership...entrusted with the leadership and oversight of the escalation support team, which is responsible for addressing complex customer… more
- Leidos (O'Fallon, IL)
- …ticket. + Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support + Provide timely situational awareness ... 24x7 global DoD information network (DoDIN) operations and incident management support . **PRIMARY RESPONSIBILITIES:** + Create and update tickets utilizing Remedy. +… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- CVS Health (Springfield, IL)
- …Responsibilities Include: + Implementation of commercial actuarial rate reviews in ERNIE + Tier 2 technical support for underwriting/actuarial rating issues ... day. This position is with the Actuarial Rating Systems Support team and focuses on operational execution for our...Process improvement via SQL and Excel/VBA **Required Qualifications:** + 2 actuarial exams passed and pursuing ASA designation +… more
- Proven IT (Tinley Park, IL)
- … related to technical troubleshooting and maintenance. This is an expert level of customer support for Managed IT Services. The Tier III Engineer has an expert ... points, firewalls, switches, and Microsoft licensing. Responsibilities + Provides Tier III support to the Proven IT...the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan… more
- Patterson Companies, Inc. (Chicago, IL)
- …to Patterson and believe that they build a stronger and successful organization. The Support Specialist - Tier I properly responds to inbound and outbound ... customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries...sale, or similar software systems with basic troubleshooting + 2 years experience with practical application of Microsoft Operating… more
- Proven IT (Tinley Park, IL)
- …to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad understanding of the ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more
- American Medical Association (Chicago, IL)
- …utilize new features and functions. + Work with the designated team lead to provide Tier 2 system support to end-users. + Heavy participation in technology ... change in health care and the communities we serve. We encourage and support professional development for our employees, and we are dedicated to social… more
- Insight Global (Oak Brook, IL)
- …a passion for helping others. Qualifications: * 2 + years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... Skills and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join our client's team in the education space.… more
- Oracle (Springfield, IL)
- …a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a ... come to the right place. This role is a Tier 1 approver for Oracle Health for deals that...Medical, dental, and vision insurance, including expert medical opinion 2 . Short term disability and long term disability 3.… more