- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the ... the application, and deal with day-to-day administration and ongoing technical support . + Partner with the National...application development teams to work on issues escalated to Tier 2 . + Adhere to the defined… more
- CVS Health (Springfield, IL)
- … Responsibilities Include: + Implementation of commercial actuarial rate reviews in ERNIE + Tier 2 technical support for underwriting/actuarial rating ... heart, each and every day. This position is with the Actuarial Rating Systems Support team and focuses on operational execution for our large group commercial rating… more
- ASM Research, An Accenture Federal Services Company (Springfield, IL)
- …ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Proven IT (Naperville, IL)
- …related to technical troubleshooting and maintenance. This is the intermediate level of technical customer support . The Tier II Engineer has a broad ... Tier 2 Engineer Naperville, IL (http://maps.google.com/maps?q=Naperville+IL+USA)...Responsibilities + Tier II receives escalations from Tier I to deliver support for Proven… more
- ASM Research, An Accenture Federal Services Company (Lemont, IL)
- The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch ... staff, across on-site and occasional off-site environments. + Deliver deskside ( Tier II) support for troubleshooting, repair, deployment, and installation… more
- Eaton Corporation (Highland, IL)
- …ES GEIS CHD division is currently seeking a Customer Experience Manager - Customer Service Tier 2 . This hybrid position is based at either our Syracuse, NY or ... considerations. **What you'll do:** The Customer Service Manager - Tier 2 is entrusted with the leadership...expert for advanced customer concerns. + Collaborate closely with Technical Support , Quality, Supply Chain, and Sales… more
- Proven IT (Tinley Park, IL)
- … III Engineer is responsible for server, network, application, and virtual CIO support related to technical troubleshooting and maintenance. This is an expert ... level of customer support for Managed IT Services. The Tier ...II Engineers, serving as an escalation point for complex technical issues + Analyzes and investigates the customer needs… more
- Patterson Companies, Inc. (Chicago, IL)
- …Tier I properly responds to inbound and outbound customer calls to provide technical support , answer how-to questions, and consult on workflow inquiries for ... only.** **Essential Functions** + Respond to Inbound and Outbound Calls providing technical support , answer how-to questions, and consult on workflow inquiries… more
- Proven IT (Tinley Park, IL)
- …related to technical troubleshooting and maintenance. This is the first level of technical customer support . The Tier I Engineer has a broad ... Tier 1 Engineer Tinley Park, IL (http://maps.google.com/maps?q=8101+183rd+Street+Tinley+Park+IL+USA+60487) *...IT client. Responsibilities + Delivers the first line of support for Proven IT Helpdesk customers + Analyzes and… more
- Insight Global (Oak Brook, IL)
- …helping others. Qualifications: * 2 + years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join...adapting to evolving processes. Key Responsibilities: * Provide first-level technical support via phone, email, and chat… more
- BAE Systems (Champaign, IL)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **118365BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Proven IT (Westchester, IL)
- …in Information Technology or related field preferred. - 2 + years of experience in technical support , endpoint deployment, or Tier II Help Desk role. ... the Project Manager, Tier III Engineers, and Support team, this position ensures technical tasks...the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan… more
- Oracle (Springfield, IL)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Optiv (Chicago, IL)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- United Airlines (Chicago, IL)
- …the Project Lead/PM/BA in project strategy and execution: 1, Requirements Gathering 2 .Mapping requirements to technical specifications 3. Technical designs 4. ... Achieving our goals starts with supporting yours. Grow your career, access top- tier health and wellness benefits, build lasting connections with your team and our… more
- Oracle (Springfield, IL)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Oracle (Springfield, IL)
- …Description** Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top- tier enterprises around the world. Our cloud offers unmatched ... to include dedicated, hybrid, and multicloud, edge computing, and more. At the Technical Strategy and Oversight (TSO) organization, our mission is to support … more
- Oracle (Springfield, IL)
- …Cloud. Our goal is to optimize support costs while delivering a top- tier support experience to our customers. We utilize advanced rule-based systems and ... and an ever-expanding set of foundational cloud-based services. The Support organization in OCI is building new services that...offered by OCI and offer a wide variety of technical problems to be solved and customer focused innovations… more
- Oracle (Springfield, IL)
- …speed and attitude of a start-up, with the scale and customer-focus of the top tier enterprise software company in the world. Values are OCI's foundation and how we ... diverse group of people and given the autonomy and support to do your best work. It is a...initiatives. An engineer at any level can have significant technical and business impact. The ideal candidate will have… more
- Oracle (Springfield, IL)
- …Oracle Cloud Infrastructure (OCI) delivers mission-critical applications for top tier enterprises around the world. Our cloud offers unmatched hyperscale, ... and multi cloud, edge computing, and more. In the Technical Strategy and Oversight (TSO) organization, our mission is...Strategy and Oversight (TSO) organization, our mission is to support customer choice, transparency, and value when it comes… more