- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
- Excellus BlueCross BlueShield (Rochester, NY)
- …by delivering excellent customer-centered service providing information regarding services in a call center environment. + Responds to customers in a ... + Performs other functions as assigned by management. Level II (in addition to Level I Accountabilities) + Assists...a professional environment, preferably with Microsoft Office Products. + Call center experience preferred, not required. +… more
- University of Rochester (Rochester, NY)
- …procedures. - Maintains performance and quality standards based on established call center metrics including turn-around times. - Initiates insurance ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Goodwill of the Finger Lakes (Rochester, NY)
- …related field preferred. Minimum of three years experience in customer service and/or Call Center industry. Or an equivalent combination of education and ... SUMMARY: Provide outstanding customer service in a contact center operation, with proficiency in handling inbound & outbound calls for assigned account/contract.… more
- University of Rochester (Rochester, NY)
- …patient services. Maintains performance and quality standards based on established call center metrics, including turn-around times. Creates budget installment ... telephone, email or website chatbox in an in- or outbound service center , consistent with service and quality standards. Troubleshoots and resolves customer… more
- Robert Half Accountemps (Rochester, NY)
- …in customer service, finance, accounting, or payroll is highly desirable. * Familiarity with call center environments and the ability to manage high call ... We are looking for a detail-oriented and customer-focused Recovery Representative I (Tier II ) to join our...avoiding penalties or service disruptions. * Maintain required daily call volumes and adhere to department policies and compliance… more
- Robert Half Accountemps (Rochester, NY)
- …customer service, finance, accounting, or payroll is highly beneficial. * Familiarity with call center operations and processes. * Proficiency in Microsoft Word, ... Description We are looking for a skilled Recovery Representative I (Tier II ) to join...the Fair Debt Collections Practices Act. * Maintain daily call requirements and adhere to department policies and procedures.… more
- Casella Waste Systems Inc. (Rochester, NY)
- …as needed\. + Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability\. + Utilizes ... ## Position Summary The Customer Care Representative provides outstanding service to our customers by...customers\. + Understands and strives to meet or exceed call center metrics while providing excellent consistent… more
- Rochester Optical (Rochester, NY)
- …hardware. Education & Experience: + Demonstrable optical knowledge + 2 or more years of call center or retail operations experience + High School diploma or GED ... the Air Force with combat-ready ballistic eyewear for soldiers. After World War II , the tactical eyewear company expanded its services to include creating and… more