- Keurig Dr Pepper (Frisco, TX)
- **Job Overview:** Seeking a skilled and experienced Escalation Manager to oversee customer complaint handling and escalation resolution within our call ... ensuring service excellence across all touchpoints. The Escalation Manager will also directly supervise a...and service excellence. + Provide leadership in customer service best practices and escalation… more
- AireSpring (Dallas, TX)
- …"Best in Show," "Best Telecom Deal" and "Top Channel Program". Job Summary: The Customer Success Service Manager is responsible for ensuring client ... the main point of contact along with a Platinum Customer Success Manager for clients post-sale, working...Customer -centric mindset with a passion for delivering exceptional service . + Analytical and strategic thinking skills. + Proactive,… more
- Enverus (Dallas, TX)
- Customer Success Manager Why YOU want...to promote partnership in evaluating and presenting product / service portfolio expansion with the customer (s) ... to more than 6,000 customers in 50 countries. The Customer Success Manager will champion the ...individuals accountable for problem resolution is expected, as is, escalation to senior members of the management team when… more
- Golden State Foods (Frisco, TX)
- …business environment. + Travel Requirements: Willingness to travel 20% within designated region. LocationUS-TX-Frisco Job ID 2024-20537 Category Customer Service ... Lead and manage key strategic initiatives aimed at improving customer experience, operational efficiency, and product/ service delivery.... expectations. + Act as the main point of escalation for customer issues, working to resolve… more
- Comerica (Dallas, TX)
- Job Description Product Manager IV Responsible for ensuring assigned product(s) is relevant, sold properly, and is managed to a positive customer experience as ... product(s) through research (internal and external), discovery, validation and customer interactions and presentations, white papers, etc. Define market problems… more
- Amazon (Dallas, TX)
- …Support Services (ES2) team is hiring a passionate, results-oriented Principal Technical Program Manager (TPM) who will create a program to define and own our ... internal communications strategy related to our critical incident, escalation and communications processes. As a TPM in ES2, you will lead a central program,… more
- Infinite Electronics International, Inc (Lewisville, TX)
- …urgency is the DNA that drives our business. The Sales and Service Manager is instrumental in ensuring peak customer satisfaction by leading and managing a ... teams to address customer concerns and improve overall service delivery + Act as an escalation point for complex customer issues, ensuring timely… more
- Amazon (Dallas, TX)
- …of AWS services and features to run their mission-critical applications. The Senior Cloud Service Deliver Manager is engaged with the client account level and is ... Be involved in the change management process of the customer 's environment to ensure success and service ...phone). - Triage technical issues. - Provide oversight of escalation , prioritization, and drive customer communication during… more
- Marriott (Plano, TX)
- …plans, cost models, etc. in written and/or oral formats. * Provide customer service to property leadership and associates at dedicated property/properties. ... Time **Located Remotely?** N **Position Type** Management **JOB SUMMARY** The IT Manager is responsible for verifying the IT landscape supports the property business… more
- CyrusOne (Dallas, TX)
- …are delivered in full compliance with lease agreements, legal requirements, and defined customer service terms and conditions. This role requires deep knowledge ... with internal stakeholders. + Ensure the successful execution of customer service terms and conditions outlined in... delivery. + Serve as the governance lead for service compliance, managing escalation paths and contract… more
- SAP (Plano, TX)
- …cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point. . Own the technical ... resource capacity for innovation. **THE ROLE** As Client Deliverry Manager (CDM), we are looking for an accomplished Senior SAP...this role will perform: . Primary contact for the customer regarding technology and cloud service delivery… more
- Wells Fargo (Westlake, TX)
- **About this role:** Wells Fargo is seeking a Software Engineering Senior Manager within the Consumer Technology team to lead Non-Functional Engineering team, with a ... Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to...+ Interact directly with third party vendors and technology service providers + Manage allocation of people and financial… more
- Wells Fargo (Irving, TX)
- …US **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer Lending. We are ... seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our Merchant Services Central Sales… more
- Wells Fargo (Irving, TX)
- …underwriting + Strong analytical skills including the ability to analyze financial metrics + Customer service focus with the ability to balance needs of clients, ... role:** Wells Fargo is seeking a Senior Equipment Account Manager to support our clients Equipment Finance needs **In...internal sales and deal team members to execute on customer fundings. + Influence internal stakeholders to enable a… more
- Amazon (Fort Worth, TX)
- …The Amazon Aviation Security (AvSec) team is seeking an enthusiastic AvSec Manager to provide leadership, support, and oversight for Amazon Air's (AIR) cargo ... transportation business. The AvSec Manager will be responsible for driving new initiatives for...new and evaluating existing security standards by establishing workflows, Service Level Agreements (SLAs) and operational excellence mechanisms to… more
- Wells Fargo (Irving, TX)
- **About this role:** Wells Fargo is seeking a Program Manager to sit within the Alternative Investments Financing ("AIF") Custom Lending team. The AIF Custom Lending ... + Highly organized + Ability to multi-task + Client service driven + High sense of urgency, timeliness +...to deliver best in class lending solutions to asset manager partner/ employee client base **Job Expectations:** + This… more
- Wells Fargo (Irving, TX)
- …Wells Fargo is seeking a **Merchant Services** **Lea** **d Digital Product Manager ** supporting and owning product solutions through the product life cycle. This ... Sales Segment Leaders, Clients, and other stakeholders to understand customer /prospects needs + Understand the competitive landscape, emerging capabilities, existing… more
- Wells Fargo (Westlake, TX)
- …this role:** Wells Fargo is seeking a highly motivated and experienced Engineering Manager to lead a dynamic team within our Credit Cards Product Platform group. ... the platform, ensuring alignment with short-term and long-term business objectives, customer needs, data strategy, enterprise priorities, and industry trends. +… more
- PNC (Farmers Branch, TX)
- …have an opportunity to contribute to the company's success. As a Site Reliability Manager within PNC's Site Reliability Center (SRC), you will be based in Farmers ... on a regular basis. Some responsibilities may be performed remotely, at the manager 's discretion. Occasional travel may be needed. Schedule is M-F 8:00am - 5:00pm.… more
- ITW (Irving, TX)
- …and administering a budget, expense control, pay practices and laws, etc.) + ** CUSTOMER SERVICE ** - Highly professional demeanor with excellent written and ... **Job Description:** **SUMMARY** The District Manager is responsible and accountable for leading and...a Profit & Loss statement, cost control, inventory management, customer -facing metric management (KPI, etc.) + Service /product… more