- Mizuho Corporate Bank (New York, NY)
- Join Mizuho in IT Service Management Operations ! We are seeking a highly experienced and dynamic Director of IT Service Management Operations to join Mizuho ... will be responsible for leading a team to execute the day-to-day operations and governance of Incident Management, Change Management, Problem Management, and Release… more
- MetLife (New York, NY)
- …24/7 Servicing DevOps agile team. Must align with Agile methodology, understand the ITSM process, operations data, and real-time visibility requirements, and how ... for accelerating agile delivery by adopting a platform-oriented Infrastructure and Operations (I&O) operating model while driving automation with Infrastructure as… more
- Grant Thornton (Melville, NY)
- …intelligence, strategic architecture, enterprise architecture, cloud / infrastructure architecture, IT operations (ITIL / ITSM ) + Consistent with the firm's ... that integrates multiple functional disciplines including accounting, finance, sales, operations , and human capital management and information technology to support… more
- Oura (New York, NY)
- …at local co-working locations. We're looking for a Senior Manager, Digital Workplace Operations to lead the charge in creating an exceptional employee experience at ... and access reviews. + Oversee automation governance across Workato, ITSM workflows, and platform integrations. + Ownership of the...team if you have: + 6+ years in SaaS operations , platform, or IT product management roles. + 2+… more
- Guardian Life (New York, NY)
- …platform. Apply your ITIL expertise to maintain accurate CMDB data for IT operations and strategic decisions. **You Are:** + An experienced ITSM professional ... managing CMDBs, driving data quality, and supporting seamless IT operations . **You Will:** + Define and implement the CMDB...and related modules. + Demonstrated history of success in ITSM roles. + Detailed knowledge of ITIL principles and… more
- Robert Half Technology (New York, NY)
- …support for hardware and software issues, ensuring minimal disruption to business operations . * Manage and resolve service requests through platforms like ServiceNow ... ITSM , adhering to established protocols. * Troubleshoot and resolve...Office 365 and its applications. * Experience with ServiceNow ITSM for managing service requests and incidents. * Familiarity… more
- Deloitte (New York, NY)
- …transform their legacy programs; working across a variety of different security operations center, risk and compliance programs that extend well beyond Cyber Risk. ... + Design and architect ServiceNow security solutions focusing on Security Operations , Integrated Risk Management, and Vulnerability Response + Collaborate with sales… more
- Insight Global (New York, NY)
- …designing automation solutions, and training engineers to enhance network operations automation. Key Responsibilities include: Automation Development: Architect and ... create automation for critical network operations tasks using NetBrains automation capabilities (Runbook, Qapp, Dataview,...Strong knowledge of routing and switching commands Knowledge of ITSM data analysis and network technologies and use cases… more
- TEKsystems (New York, NY)
- …automation and is a no-code platform for automating "Day 2" network operations workflows such as troubleshooting, outage prevention, and change management. It ... for versioning and tracking Ansible/NetBrain scripts a plus. * Ticketing & ITSM Integration o Familiarity with integrating automation with ServiceNow or other… more
- Deloitte (New York, NY)
- …defining and executing their Cyber Tech Risk programs-shaping strategy, optimizing operations , and leading the selection, deployment, and ongoing management of ... risk management (IRM), governance, risk, and compliance (GRC), and Security Operations (SecOps) leveraging the ServiceNow platform. + Design and implement enterprise… more
- Insight Global (New York, NY)
- …joining a team of incident & change managers handling the operations , networks, infrastructures, and incident communications. This person will provide eyes-on-glass ... impact is remediated. This person will be working closely with the digital network operations team where they will flip it into recovery and engage the IM team… more
- City of New York (New York, NY)
- …with the programs Executive Director and agency leadership to ensure individual operations are within budget. - Support the processes governed by the Project ... Management Office (PMO) and IT Service Management ( ITSM ). - Provide support to the IDNYC program, affiliates, partners, and other agency stake holders who consume… more
- City of New York (New York, NY)
- …support to the engineering teams during deployments and general operations , and working collaboratively with cross-functional teams following agile application ... performance, and security. - Integrate DevOps practices with IT Service Management ( ITSM ) processes to ensure efficient incident, change, and problem management. -… more
- ServiceNow, Inc. (New York, NY)
- …or sales engineering experience in (product specific area) + Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process). + ... organization + Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management. + A high degree of passion, energy, and drive FD21… more
- Capgemini (New York, NY)
- …rules, noise reduction strategies, and predictive analytics to support proactive operations . * Collaborate with SRE, Cloud, and Application teams to embed ... Exposure to machine learning models for operational analytics. * Experience with ITSM tools (eg, ServiceNow) and incident response workflows. * Certifications in… more
- MongoDB (New York, NY)
- …to manage multiple real-time issues + Familiarity with Zendesk and other ITSM /ticketing systems + Willingness to travel to domestic and international offices as ... and Workplace teams to coordinate local meeting logistics and ensure smooth operations + Provide backup support for general IT troubleshooting and walk-up assistance… more
- PSEG Long Island (Bethpage, NY)
- …and orchestration (Ansible, Python, PowerShell, Terraform, etc.) * Knowledge of ITSM systems (ServiceNow), CMDBs, Databases and related platforms. * Experience with ... routine duties and on a schedule that may be different from normal operations . For all roles, PSEG's drug and alcohol testing program includes pre-employment… more