- HomeSafe Alliance (Jefferson City, MO)
- **Title:** Contact Center Data and Reporting Analyst (Power BI) **HomeSafe Alliance** is the single global household goods movement manager of over ... Defense civilians, US Coast Guard, and their families. The ** Data and Reporting Analyst** role requires an...analytics and data mining efforts within our Contact Center . This position will be responsible… more
- General Motors (Jefferson City, MO)
- …Edge (Preferred Qualifications):** + Experience with Salesforce data . + Experience with Contact Center data . + Experience with Customer Event data ... Data Science Innovation Hub functions in a matrixed reporting structure to develop data products for applied analytics solutions. Initial focus will be on… more
- Lincoln Financial Group (Jefferson City, MO)
- …**Requisition #:** 73192 **What You'll Be Doing** Lincoln National Corporation seeks a Contact Center Technologies, Senior Business System Analyst in Radnor, PA. ... To modernize Contact Center and support multiple ...data virtualization, table updates, build and run of reporting queries. Maintains knowledge on current and emerging developments/trends… more
- Highmark Health (Jefferson City, MO)
- …and provincial laws to ensure compliance and manages remediation and ways our employees contact HR Services Center . Maintains a high level of customer service, ... and liabilities and the general ledger interface that includes data for financial reporting and cost allocations....any and all users. If you would like to contact us regarding the accessibility of our website or… more
- Marriott (Jefferson City, MO)
- … to the Director, Product Management. The Product Manager II - CEC Contact Center Technology, supports the implementation and development of product roadmaps ... technology direction and execution of optimal business solutions supporting the contact center technology platforms. Additionally, this position will coordinate… more
- Ford Motor Company (Jefferson City, MO)
- …within Service Level Agreement targets (SLA's) + Customer and Dealer Relationship Center contact for issue escalation + Lead fraud/chargeback monitoring, ... processing, management, and reporting + Lead Dealer enrollment and set-up, including but...satisfaction by pulling, analyzing, and translating analytics and behavioral data into actionable insights with forecasted values for each… more
- Evolent Health (Jefferson City, MO)
- …with payers and primary care providers. In 2022, the most recent year of data available, ECP generated over $55M of savings for Medicare in the Shared Savings ... leadership of functions integrated across Evolent, including Analytics, Actuarial, Data /Technology, Finance, Growth, and Product Development + Builds and maintains… more
- J&J Family of Companies (Jefferson City, MO)
- …CAR-T Cell Therapy Experience Lead is a member of this account management team, reporting to the Senior Manager, CAR-T Cell Therapy Experience Lead. The role will ... serve as the primary field-based point of contact for a portfolio of certified sites, facilitating successful CARVYKTI(R) product utilization of the sites by… more
- Evolent Health (Jefferson City, MO)
- …subject matter expert for Operations and support ad hoc analysis and data requests including highlighting unexpected variances / trends and engaging business leaders ... to jointly investigate these items + Bring creativity and data -driven depth to solutioning opportunities with Operations + Continuously improve our models as our… more
- Guardian Life (Jefferson City, MO)
- …confidentiality standards as set by Guardian and applicable legal requirements ** Reporting Relationships** + This position reports to the Team Leader **Functional ... toggle, etc.) including ability to quickly input / retrieve data while working with customer on the telephone +...Service and insurance industry. + 2-3 years of Call Center experience is preferred. + Internet speed at a… more
- Walmart (Columbia, MO)
- …of it. A Walmart Associate Optometrist is the clinical partner to the Vision Center Manager, and core to our mission of advancing eyecare affordably for everyone. ... business as if it were your own. The Vision Center is fast-paced and equipped with the resources and...Educate patients and store associates on eye health, including contact lens care, disease state management, and safety factors.… more
- Evolent Health (Jefferson City, MO)
- …into roadmap. + Partner with Evolent analytics leadership on scalable performance reporting for our Tech & Services provider network. + Monitor provider network ... developing strategy in partnership with product teams by leveraging data analytics to identify opportunities for continuous improvement. +...internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to… more
- Concentrix (Jefferson City, MO)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... strategy, talent, and technology. We combine human-centered design, powerful data , and strong tech to accelerate CX transformation at...with the project + Serving as a point of contact for teams when multiple units are assigned to… more
- Concentrix (Jefferson City, MO)
- …you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and ... + Drive, configure and enhance sap finance and costing solution: master data , transactional and reporting , ricefw leading the design, development, test,… more
- IMSolutions, LLC (Jefferson City, MO)
- …work, including thorough analysis from extensive research and compiling statistics and data . + Support price analysis, negotiation, and the appropriate use of funds ... business, policy, and analytical work, including research and compiling statistics and data . + Prepare various documents to include Memorandums for Record (MFR), and… more
- Verint Systems, Inc. (Jefferson City, MO)
- …sales and partner channels, as well as having a deep understanding of the contact center market landscape, competitive analysis, and pricing strategy. A strong ... Platform Strategy, driving overall business growth. This role is reporting into the Verint Product Organization, and you will...understanding of SaaS business models, Data , AI, and enterprise IT ecosystems is required. You… more
- Sutherland Global Services (Jefferson City, MO)
- …Promote-from-within advancement opportunities + Experience working in a customer service or contact center environment with a passion for providing an ... and is used to comply with government record keeping, reporting , and other legal requirements. Periodic reports are made...file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT… more
- Sutherland Global Services (Jefferson City, MO)
- …trainer dedicated to Sutherland + Experience working in a customer service or contact center environment with a passion for providing an exceptional guest ... and is used to comply with government record keeping, reporting , and other legal requirements. Periodic reports are made...file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT… more
- TTEC (Jefferson City, MO)
- …improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital ... incorporating next level services into your conversations including consulting, big data analytics, virtual agents, AI and Intelligent Automation. Applying your… more
- Omnicell, Inc. (Columbia, MO)
- …for daily dispensing. + Responsible for prescribed maintenance of automation products and reporting unresolved issues to the Technical Assistance Center (TAC). + ... drugs to be added to automation products based on data usage, demand, and workflow. + Perform daily and...during our hiring process. If you need assistance, please contact us at ###@omnicell.com . At Omnicell, respect for… more