- Red River (Juneau, AK)
- …to ensure a successful deployment. + Provide training and support to customer 'send-users, IT teams, and stakeholders on how to effectively utilize Microsoft 365 ... projects simultaneously, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with cross-functional teams, communicate project progress,… more
- GCI Communication Corp (Juneau, AK)
- …customers, and company proprietary. + Comply with GCI policies and procedures. + CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high ... uses sound, logical judgment based on department and company policy and procedures, data, and research. Ability to analyze...other work obligations. + Maintain attendance to support required quality and quantity of work. + RESULTS - Uses… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …+ Experience with project administration and meeting multiple deadlines + Experience in customer service quality and/or help desk + Strong organization ... administration of the quality monitoring program and quality assurance escalations for Service Delivery/Contact Centers.... management program or training team + Experience with customer service applications + Experience with metrics… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …code rejects, issue follow up and resolution as requested. + Researches and analyzes customer service issues to provide information and solutions in a timely ... or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job...courteously with the public. + Strong commitment to providing quality service . + Strong attention to detail… more
- Datavant (Juneau, AK)
- …will:** + Answer and conduct business on the telephone while maintaining excellent Customer Service . This includes: 100% + Answering release of information ... the State Dept. of Education.) + Friendly, professional manner of communication. Good customer service skills. + Experience with multi-line phone system is… more
- Highmark Health (Juneau, AK)
- …and/or regulatory reporting and/or proven teaching, training, and program management preferred. + Customer service skills + Excel, Microsoft Word and Power Point ... This job is responsible for the oversight and enhancement of all Service Excellence efforts including complaint, grievance, and internal investigations of patient… more
- Lincoln Financial (Juneau, AK)
- …by acquiring core knowledge required for the role. + Meets or exceeds departmental quality and service standards. + Works overtime as needed. **What we're ... a Glance** We are excited to bring on a ** Service Processor Assistant** to support the Retirement Plan Services...and guidelines, in a timely manner and meeting departmental quality /production standards. + Monitors incoming work queue and ensures… more
- ASM Research, An Accenture Federal Services Company (Juneau, AK)
- …Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. **Seasonal role with potential end ... 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other...being provided by customers. + Strong commitment to providing quality service . + Ability to foster a… more
- Humana (Juneau, AK)
- …serve as a Data Steward for marketing data products-monitoring data quality , establishing robust controls, and proactively identifying scenarios that impact campaign ... products, including daily monitoring and metric generation to assess and improve data quality . + Establish and maintain both preventive and detective data quality… more
- Humana (Juneau, AK)
- …sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when ... & change. This body of work will span Sales programs that touch people, policy , process & technology. **Typical responsibilities will include but not limited to:** +… more
- Cardinal Health (Juneau, AK)
- …as required. + Appropriately routes incoming calls when necessary. + Meets company quality Meets patient service quality standards. **_Qualifications_** + ... a finance environment coupled with strong internal controls. + Possesses understanding of service level goals and objectives when providing customer support. +… more
- Sharecare (Juneau, AK)
- …in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service . Associate must at all times ... through the lens of their personal health and making high- quality care more accessible and affordable for everyone. To...excellent operating condition (inside and out). + Provides excellent customer service by being attentive and respectful;… more
- Humana (Juneau, AK)
- …through data stewardship. In this role, you'll assist in monitoring data quality , supporting campaign tracking, and helping ensure that marketing data flows smoothly ... of marketing data products and assist in generating metrics to assess data quality . + Help implement and maintain basic preventive and detective data quality… more
- Humana (Juneau, AK)
- …Proficient and/or experience with medical terminology and/or ICD-10 codes + Prior member service or customer service telephone experience desired + ... Administration Coordinator 2 performs varied activities and moderately complex administrative/operational/ customer support assignments. Performs computations. Typically works on semi-routine… more
- Humana (Juneau, AK)
- …communication skills both written and verbal + Applied knowledge of insurance processing, customer service or call center processes and practices + High speed ... Technician Representative 2 performs varied activities and moderately complex administrative/operational/ customer support assignments. Performs computations. Typically works on semi-routine… more
- Ford Motor Company (Juneau, AK)
- …with other internal stakeholders/function . Strive to exceed Ford's customer service expectations throughout the buying/servicing/renewal process **Portfolio ... Additional responsibilities include driving underwriting excellence, including general underwriting policy and underwriting management best practices. This includes advancing… more
- Humana (Juneau, AK)
- …to introduction into the marketplace, by developing products to meet specific customer needs and achieve specific cost and success outcomes. Once products are ... launched, you will monitor the efficacy of products and use customer and business partner feedback to ensure products are meeting customer needs across each … more
- Highmark Health (Juneau, AK)
- …on moderately complex projects (which are cross functional, with potential regulatory risk exposure, customer service & financial impacts ). Acts as face to the ... cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Also...multiple systems) while understanding potential regulatory risk exposure and customer service & financial impacts. Acts as… more
- American Express Global Business Travel (Juneau, AK)
- …specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service . This is a high touch ... collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is...rail booking practice and policies . High touch Executive customer service . 5+ years experience as… more
- Lincoln Financial (Juneau, AK)
- …74647 **The Role at a Glance** We are excited to bring on a Claims Customer Care Associate to join our claimant excellence team supporting Group Protection in a ... to perform in this fast-paced environment. As a Claims Customer Care Associate, you will be responsible for answering...and organizational initiatives to positively influence the team and quality . + Training Schedule: Monday - Friday 9:00am -… more
