- Humana (Topeka, KS)
- …part of our caring community and help us put health first** The Claims Research & Resolution Representative 2 manages claims operations that involve ... the resolution to a pending call.** The Claims Research & Resolution Representative 2 works with insurance companies, providers, members, and… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE (FULL-TIME) As a technical support representative , you will handle blended inbound phone interactions with ... contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW CALL CENTER REPRESENTATIVE (FULL-TIME) We are looking for full-time call center representatives to support inbound and outbound customer service ... wide variety of clients. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW CUSTOMER CARE REPRESENTATIVE JOB OPENINGS We are looking for customer care representatives to support projects for a wide variety of clients. You ... contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research systems… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW ENERGY CUSTOMER CARE REPRESENTATIVE (FULL-TIME) Here at MCI, we keep things light. We believe our customer service representatives are at their ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other… more
- Mass Markets (Wichita, KS)
- …and professional manner + Resolve customer issues effectively, aiming for first call resolution + Research internal systems to retrieve missing information and ... expanding, industry-leading organization. We're seeking skilled and dependableContact Center Representative (Level II) to support a variety of inbound and outbound… more
- Mass Markets (Wichita, KS)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information; coordinate with other departments to resolve ... information + Escalate customer issues to the appropriate staff and managerial for resolution as needed + Attend meetings and training and review all new training… more
- Mass Markets (Wichita, KS)
- …first-call resolution through problem-solving and effective call handling. + Research systems to find missing information as applicable; coordinate with other ... issues when needed + Accurately document and process customer claims in appropriate systems. + Lead fact-finding discussions to...customer issues to the appropriate staff and managers for resolution as needed. + Attend meetings and training and… more
- Mass Markets (KS)
- …Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other ... account management tasks + Accurately document and process customer claims in appropriate systems + Follow all required scripts,...customer issues to the appropriate staff and managerial for resolution as needed. + Ensure first call resolution… more
- Mass Markets (Wichita, KS)
- …and professional manner + Resolve customer inquiries effectively, aiming for first-call resolution + Research and retrieve information across systems to support ... customer needs + Accurately document interactions and process claims in internal systems + Engage customers in solution-focused conversations to identify the best… more
- Mass Markets (Wichita, KS)
- …and efficiency + Troubleshoot and resolve customer issues, focusing on first-call resolution + Research and retrieve information using internal systems; ... with other teams as needed + Accurately document and process customer claims and interactions + Follow scripts, policies, and procedures while using training… more
- Mass Markets (Wichita, KS)
- …recommend solutions + Understand customer needs and resolve issues effectively + Research and collaborate with internal departments to resolve inquiries + Accurately ... with a strong work ethic + Skilled in problem-solving and conflict resolution + Customer-first mindset: empathetic, patient, and responsive + Ability to multitask… more
- Mass Markets (Wichita, KS)
- …+ Use internal systems to manage accounts and process orders accurately + Research and resolve customer issues, coordinating with other departments as needed + ... with a strong work ethic + Strong problem-solving and conflict resolution skills + Customer-focused, empathetic, and solution-oriented + Ability to multitask… more
- Mass Markets (Wichita, KS)
- …sales + Build rapport, listen actively, and address customer needs effectively + Research account details and collaborate with internal teams to resolve issues + ... systems + Dependable, punctual, and self-motivated + Skilled in conflict resolution , problem-solving, and negotiation + Customer-focused with empathy, patience, and… more
- Mass Markets (Wichita, KS)
- …provide accurate solutions + Use internal systems to manage accounts, process claims , and update records + Identify sales opportunities and apply upselling ... to inquiries while maintaining confidentiality and data privacy standards + Research and resolve complex issues, coordinating with other departments as needed… more
- Mass Markets (KS)
- …video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of resolving the ... reason for contacting Tech Support + Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve… more
- Mass Markets (Wichita, KS)
- …In this role, you'll assist customers with inquiries, payment processing, and dispute resolution while ensuring a smooth and professional experience. This is a great ... Listen actively to understand customer needs and provide accurate solutions. + Research internal systems to locate missing information and coordinate with other… more
- Mass Markets (Wichita, KS)
- …services + Upsell and cross-sell to existing customers to maximize value + Research and resolve customer issues using internal systems and team collaboration + ... OS + Dependable, punctual, and self-motivated + Strong problem-solving and conflict resolution skills + Customer-focused with empathy and patience + Ability to… more