- Mass Markets (Wichita, KS)
- …in client services or account management in a BPO or contact center . + Strong relationship management and communication skills. + Ability to analyze ... the main point of contact for assigned client accounts. + Ensure service delivery aligns...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and… more
- Mass Markets (Wichita, KS)
- …equivalent + 1+ years of customer service experience, preferably in a contact center . + Strong communication and interpersonal skills. + Ability to multitask ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …management, contract leadership, and the client . Additionally, this role includes forecasting contact center metrics such as contact volumes and handle ... requirements, design, build, production and distribution of operational reports based on contact center and business data. Reporting will provide performance… more
- Teleperformance USA (KS)
- …with internal resources such as operations and all other internal departments (IT, HR, Client Services , Payment Processing, Finance, etc.) to resolve client ... objectives for each site.** + **Point of escalation between client and TP leadership.** + **Maintain direct contact...needs and deliverables to ensure** **a high level** **of service delivery.** + **Understand and oversee client … more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Responsible for supervising direct reports who provide assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee ... Assistance Programs (EAP) and work/life issues to military service members and their families. Demonstrates an ability to...+ Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Provides assistance, services , resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues ... to military service members and their families. Demonstrates expertise in handling...needs. + Educates participants on specialty program offerings, promote services , and demonstrate knowledge of military culture. + Conducts… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... to support a variety of inbound and outbound customer service and sales projects for a diverse client...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... Center Representatives to support inbound and outbound customer service , sales, and account support for a wide range...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Teleperformance USA (KS)
- …old** + **Bachelor's degree or significant equivalent experience as an Account Manager in the contact center industry** + **2 to 4 years of experience as an ... **Category :** ** Client Operations** **About TP** **TP is a global,...manager preferably working with IVR applications or in the contact center industry** + **Minimum** **requirement** **of**… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …for measuring software quality. + Reviews and evaluates products and services for adherence to government directives, standards and guidelines concerning quality ... limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level,… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- …knowledge of technologies, applications, methodologies, processes and tools to support a client , project or entity. + Familiar with and utilized best programming ... limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level,… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... help develop efficient operations, promote sales and customer and services . You will work to continuously improve client...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... Proven ability to drive performance and meet sales and service targets. + Deep understanding of call center...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact… more
- Mass Markets (Wichita, KS)
- …with competitive compensation commensurate with experience. While prior contact center experience isn't required, experience in customer service , technical ... drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services … more
- Mass Markets (Wichita, KS)
- …drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services , and IT Services ... synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT … more