- Mass Markets (Wichita, KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... center . You will be responsible for ensuring service quality , compliance, and continuous improvement across multiple client accounts....in a QA leadership role within a BPO or contact center . + Strong knowledge of QA… more
- Mass Markets (Wichita, KS)
- …in the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (KS)
- …as a trusted partner in the industry. We are seeking a detail-oriented and analytical Quality Assurance Specialist to join our team. This role is critical in ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services… more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual...inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal… more
- Mass Markets (Wichita, KS)
- …This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, ... updates and key messages effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting + Design and audit … more
- Mass Markets (Wichita, KS)
- …on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a ... updates and key initiatives clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. + Lead quality … more
- Mass Markets (Wichita, KS)
- …departments such as QA, Training, IT, and Recruiting. + Implement and audit quality assurance strategies to maintain service excellence. + Manage hiring, ... Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways...a professional, fast-paced environment + Strong understanding of the contact center environment and the key levers… more
- GAP Solutions Inc (Topeka, KS)
- …information. + Participate in required training sessions, team meetings, and quality assurance activities. **Qualifications** **Basic Qualifications:** + **High ... + **Minimum of** **three (3) years specialized experience** **in a contact center environment answering and responding to inbound calls of comparable… more
- Black & Veatch (Overland Park, KS)
- …described in the Division's Quality Management System (QMS) and/or the Nuclear Quality Assurance Program. **The Team** As part of BV Operations, your skills ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...of ISO 9001:2015. + Proficient in techniques relating to quality assurance and quality control… more
- ASM Research, An Accenture Federal Services Company (Topeka, KS)
- Responsible for the administration of the quality monitoring program and quality assurance escalations for Service Delivery/ Contact Centers. Creates, ... quality improvement. + Uses discretion in resolution of quality assurance escalations from the client or...experience in quality monitoring in a Service Delivery/ Contact Center environment. **Other Job Specific Skills**… more
- Otsuka America Pharmaceutical Inc. (Topeka, KS)
- …expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: ###. If you believe you are the ... an experienced and dynamic Executive Director of R&D Global Quality to join our team. This pivotal role will...contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities. Otsuka… more
- Black & Veatch (Overland Park, KS)
- …Opportunity** In this role, you will have the opportunity to: + Function as a quality control/ quality assurance engineer within the substation quality ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...Qualifications** + Substation Design - Physical and/or P&C + Quality Assurance and Quality Control… more
- Black & Veatch (Overland Park, KS)
- …laws and regulations. **Preferred Qualifications** + Power/Power Systems experience preferred + Quality Assurance and Quality Control of EHV substation ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch quality program while performing internal Quality Assurance technical reviews * Provides related… more
- Black & Veatch (Overland Park, KS)
- …personal work and that of team members. Actively promote and uphold Black & Veatch's Quality Assurance and Quality Control (QA/QC) standards, serving as a ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...members. Actively promotes and upholds the Black & Veatch's Quality Assurance and Quality Control… more
- Mass Markets (Wichita, KS)
- …strong relationships with clients, stakeholders, and community partners. + Manage quality assurance , productivity metrics, and workforce planning. + Design ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- University of Kansas (Lawrence, KS)
- …Lawrence Campus **Job Description:** 55% - Ensure expectations for validity, fairness, and quality assurance for items are met. Activities may include: + ... for Civil Rights and Title IX, ###@ku.edu, Room 1082, Dole Human Development Center , 1000 Sunnyside Avenue, Lawrence, KS 66045, ###, 711 TTY. **Work Schedule:** 40… more
- Black & Veatch (Overland Park, KS)
- …point of contact for clients and coordinating with internal/external teams. + Quality Assurance and Quality Control of substation design projects (QA/QC) ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks Quality /Continuous Improvement: + Consistently and independently applies knowledge and… more
- Black & Veatch (Overland Park, KS)
- …**Preferred Qualifications** + PE License + Substation Design - Physical & P&C + Quality Assurance and Quality Control of substation design projects + ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks Quality /Continuous Improvement: + Consistently and independently applies knowledge and… more
- Black & Veatch (Overland Park, KS)
- …personal work and that of team members. Actively promote and uphold Black & Veatch's Quality Assurance and Quality Control (QA/QC) standards, serving as a ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...+ Independently apply knowledge and follows Black & Veatch quality program relative to assigned tasks. + Consistently review… more
- Black & Veatch (Overland Park, KS)
- …**Preferred Qualifications** + PE License + Substation Design - Physical & P&C + Quality Assurance and Quality Control of substation design projects + ... _are_ Black & Veatch. We put them at the center of everything we do and empower them to...and Veatch policies and procedures relative to assigned tasks ** Quality /Continuous Improvement:** + Consistently and independently applies knowledge and… more